AliExpressReviews 8,094

Never had a problem in the past but my recent order was never received. The tracking information indicated it was delivered to my community mailbox but when i called the post office to launch an investigation they told me only the shipper (seller) could do that and they had to call. Having filed a dispute and letting the seller know that, aliexpress sided with the seller quoting 'i lacked proof'. I asked them if they wanted a picture of my empty hands and what further proof could i possibly provide but they closed the dispute and put a happy face sticker on it as being satisfactorily resolved. Perhaps they should change their name to 40 thieves as they seem to all work together and take no accountability. Shameful business practices.

Don't buy from this seller! They send their goods in poor packaging and when they are damaged you do NOT get a full refund. Some time ago I ordered 2 items (as gifts for a friend), both of them were damaged. When I contacted the seller, they offered me a 20% refund. When I said I didn't want a 20% refund as I would have to go and buy my friend a brand new birthday present, they then offered me 50% refund... obviously they do NOT understand English because I had already explained this was a gift and I would need to go and get a brand new gift... whereas they could have just simply replaced the broken item (which was only 1 drawer in a storage box). When I opened the dispute on Aliexpress, things got worse because now Aliexpress got involved and they offered me 2 options: return goods and get a full refund (which would have cost me 63 euro and the item value was 27 euro) or an 11 euro refund. At that point in time you get only a few days to accept or reject the options by Aliexpress. If you reject, you are totally screwed because the dispute is closed and you get nothing. So I needed to accept the best of the 2 bad deals... the11 euro... In Europe this is a violation of legal buyer rights, at Aliexpress this is called ' customer service' and whilst I am a diamond member of Aliexpress (and never really had issues before).

I made a couple of purchases in the official store of Umidigi belonging to the Aliexpress site, the first by a Umidigi F1 phone and the delivery time by DHL to Mexico was in normal time, the device working very well with 4G network, where there was important delay, was in the second phone that is a Umidigi F1 Play, 20 days approximately in the delivery also by DHL, but basically it was due to lack of stock so it was not sent quickly, so it was for that reason, but in how much they had was sent and in 5 days was delivered in Mexico without customs tax collection. Possibly this was because Umidigi recognized the delay. Good the store, I recommend as it is the Official, and very good device for its quality, price ratio.

Stay away from TELOTUNY HI Store. I purchased pajamas from them and the description indicated the item was cotton. Instead, I received a 100% polyester item. It was ill fitted and totally opposite from the picture depicted on the website. When I reached out for assistance, they did not respond. When I tried working with AliExpress for a refund, they told me that they would refund it all but to date, I have not received my refund.

За полгода работы с Али-экспресс - только положительные эмоции. Развитый интерфейс, множество подсказок, защита покупателя, справедливое ведение споров с продавцами, отсутствие признаков того, что от тебя что-то скрывают - негативные отзывы публикуются наравне с позитивными, Али предупреждает о рисках, пытается предотвращать ошибки участников сделок. Единственный негатив- расчеты сильно зависят от курсов конвертации и почтовые службы Китая и России, как доставщики товара часто не на высоте.