Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AliExpress

AliExpress

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
See all photos
How would you rate AliExpress?
grey stargrey stargrey stargrey stargrey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Eugene V.
Unfollow Eugene V.
Share Review
Report Review

Отличные тумблеры. Нормально работают. Прежде, чем их ставить, я проверила на тестере, что контакты нормально замыкаются и размыкаются. всё в порядке.

Date of experience: June 1, 2019
Chile
1 review
0 helpful votes
Follow Fuggin Z.
Unfollow Fuggin Z.
Share Review
Report Review

Good
June 3, 2019

Nice experience.
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Date of experience: June 1, 2019
Luxembourg
1 review
0 helpful votes
Follow Barce L.
Unfollow Barce L.
Share Review
Report Review

Wig received
June 3, 2019

I send it very quickly, the quality is super good, happy with my order, I will buy it again from this seller, I recommend it, it is real natural hair, it does not get tangled

Date of experience: June 1, 2019
Serbia
1 review
0 helpful votes
Follow goran L.
Unfollow goran L.
Share Review
Report Review

Ok
June 3, 2019

Odlican kvalitet dobar i pouzdan rad termometar higrometar, koristan zapracenje vlage i temperature, odlican kvalitet dobar i pouzdan rad termometar higrometar, koristan zapracenje vlage i temperature,

Date of experience: June 1, 2019
Washington
1 review
0 helpful votes
Follow Alexander H.
Unfollow Alexander H.
Share Review
Report Review

Good job!
June 3, 2019

I work with Ali for 3 years. No any complains. All is in time, the goods are corresponding to the description.

Date of experience: June 1, 2019
Ukraine
1 review
0 helpful votes
Follow Vitalii Z.
Unfollow Vitalii Z.
Share Review
Report Review

The best
June 3, 2019

Best of the best of the best!) отличные очки очень удобно сидеть за монитором) Best of the best of the best!) отличные очки очень удобно сидеть за монитором)

Date of experience: June 1, 2019
Czechia
1 review
0 helpful votes
Follow Vojtech C.
Unfollow Vojtech C.
Share Review
Report Review

Good shopping place
June 3, 2019

You have to know what are you looking for and read reviews and you'll be happy to shop here. I'm shopping here for more than 6 years and I'm overall happy with customer support.

Date of experience: June 1, 2019
Singapore
1 review
0 helpful votes
Follow Kow E.
Unfollow Kow E.
Share Review
Report Review

Looks Good
June 3, 2019

Very prompt delivery. Reasonably price. Item looks good and have a nice feel. Dont need to assemble much and works out of the box. Best purchase made so far in terms of delivery, product quality and description. Thank you.

Date of experience: June 1, 2019
Ukraine
1 review
0 helpful votes
Follow Vladimir G.
Unfollow Vladimir G.
Share Review
Report Review

Best of all shopping venues.
June 3, 2019

I use Aliexpress for more than 5 years. I really like this playground. Questions are solved honestly. Aliexpress is always on the buyer's side. Very reliable. Recomend for everybody!

Date of experience: June 1, 2019
Italy
1 review
0 helpful votes
Follow Massimo S.
Unfollow Massimo S.
Share Review
Report Review

Very Satisfied
June 3, 2019

Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied

Date of experience: June 1, 2019
RU
1 review
0 helpful votes
Follow Andrey T.
Unfollow Andrey T.
Share Review
Report Review

отлично
June 3, 2019

очень хорошо, красивые, золотого цвета, не медь, без олова, хороший контакт, силиконовые трубки. Прислали быстро, трек отслеживался

Date of experience: June 1, 2019
RU
1 review
0 helpful votes
Follow Evgenu S.
Unfollow Evgenu S.
Share Review
Report Review

Лучший магазин.
June 3, 2019

Нравится большой выбор товара, удобство использования сервиса. Имею только положительный опыт по возврату некачественного товара и денег за не полученные покупки. Алиэкспресс всегда поддерживал в спорах мою сторону. Всем рекомендую.

Date of experience: June 1, 2019
Brazil
1 review
0 helpful votes
Follow NEIDSON A.
Unfollow NEIDSON A.
Share Review
Report Review

Recomendo
June 2, 2019

ótimo vendedor veio tudo certinho ainda deu brinde amei voltarei a fazer compras com ele em breve pode comprar sem medo de ser feliz

Date of experience: May 31, 2019
Colombia
1 review
0 helpful votes
Follow Juan H.
Unfollow Juan H.
Share Review
Report Review

SUPER LA EXPERIENCIA
June 2, 2019

Buenos Precios y Excelente Calidad, los problemas que se presentan, los solucionan de inmediato y algunos de transporte son de la logística Colombiana, muy desorganizada y atraza los envios mas de lo normal. Gracias Aliexpress

Date of experience: May 31, 2019
Armenia
2 reviews
1 helpful vote
Follow Tsoghik K.
Unfollow Tsoghik K.
Share Review
Report Review

Every of us nowdays knows about online markets which help to save time, energy and sometimes money. There are things that I buy from Ali and things that I prefer to buy from other shops. I think it's good to buy small things here like beauty producs, jewlery, accessories and small presents. But I don't advise buying clothes and furniture.

Date of experience: May 31, 2019
Germany
1 review
0 helpful votes
Follow Waldemar E.
Unfollow Waldemar E.
Share Review
Report Review

Есть не которые недостаки в доставки товара. Иногда товар бывает помятый и доставляется долго.
В целом магазином AliExpess доволен.

Date of experience: May 31, 2019
Mexico
1 review
0 helpful votes
Follow noe T.
Unfollow noe T.
Share Review
Report Review

Ali express excelente
June 2, 2019

Muy contento por usar la al transportista aliexpress mi pedido llego muy rapido. Hice mi pedido el 30 de abril y hoy lo estoy recibiendo, por lo cual deduzco que fue muy rapido gracias.

Date of experience: May 31, 2019
Canada
1 review
0 helpful votes
Follow Donne D.
Unfollow Donne D.
Share Review
Report Review

Brought a set of mud guard from Ali, sent me 8 screw, with only 4 bolt clip. Talked to seller, not solving any problems. So i said want refund and ship back then the seller got disappeared. Untill now, still fighting with ali for my full refund. Over 35 business day! 2 month!
Things on ali are not that cheap. And if you got something $#*!ty? You are on your own! Their customer service will escalated the case. Yeah, that the case management will contact you single direction! Wow!
So i pity the fool who buy stuff on Aliexpress!

Date of experience: May 31, 2019
Mexico
1 review
0 helpful votes
Follow daniel F.
Unfollow daniel F.
Share Review
Report Review

Muy buena pagina para comprar
June 2, 2019

Buena pagina para comprar siempre me han dado soporte sobre mis compras como todo en la vida he tenido algunos problemas con mis compras pero el soporte al cliente de la pagina es muy bueno siempre me ha resuelto a tiempo

Date of experience: May 31, 2019
Portugal
1 review
0 helpful votes
Follow Antonio H.
Unfollow Antonio H.
Share Review
Report Review

Good
May 31, 2019

Perfeito e muito rápido.
Recomendo este vendedor quer pelo material quer pelo tempo que demorou a entrega. Muito rápido.
:)

Date of experience: May 31, 2019