Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,017
value
12,446
shipping
12,436
quality
12,430
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Germany
0 reviews
0 helpful votes
Follow Harry H.
Unfollow Harry H.
Share Review
Report Review

Major credit card issues!
April 7, 2026

Major credit card issues! No transparency, system flips & mixes shipping and billig addresses, difficult to recognize, system ignores some credit cards, accepts others when using a wrong address. = no good experience

Date of experience: March 28, 2026
Canada
0 reviews
0 helpful votes
Follow Stephen F.
Unfollow Stephen F.
Share Review
Report Review

Copies are displayed clearly; check-out straightforward.

Date of experience: March 28, 2026
Illinois
0 reviews
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

I love being able to search over a number of vendors for a series of books.

Date of experience: March 28, 2026
New York
2 reviews
0 helpful votes
Follow Francis C.
Unfollow Francis C.
Share Review
Report Review

Good gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggooooooooooooooooooooooooooooooooo ooooooooooooooooooooooooooooooooo dddddddddddddddddddddddddddddddddddddddddddd

Date of experience: March 28, 2026
Washington
1 review
0 helpful votes
Follow Swan K.
Unfollow Swan K.
Share Review
Report Review

This site has all the academic books I need, plus an entire library of interesting literature at a price that fits my budget.

Date of experience: March 28, 2026
Wisconsin
1 review
0 helpful votes
Follow Judith Z.
Unfollow Judith Z.
Share Review
Report Review

Good selection of older books, responsive website and efficient mailing. I'm also notified if a book I ordered is unavailable and if possible given a choice of another source.

Date of experience: March 28, 2026

Good selection of books by Shana Abe
February 6, 2026
Previous review

Good selection of books by Shana Abe. Easy to use website and a variety of choices to purchase from.

Date of experience: January 26, 2026
Missouri
2 reviews
0 helpful votes
Follow Ben L.
Unfollow Ben L.
Share Review
Report Review

Seems your website has changed a little
April 7, 2026
Updated review

Seems your website has changed a little. Did you lose some dealers?

Date of experience: March 28, 2026

Makes everything easy to find, music, movies, etc
September 28, 2025
Previous review

Makes everything easy to find, music, movies, etc. rarity at low prices

Date of experience: September 18, 2025
Illinois
1 review
0 helpful votes
Follow Annemarie K.
Unfollow Annemarie K.
Share Review
Report Review

They are always reliable, good prices, and the website is easy to use

Date of experience: March 28, 2026
California
1 review
0 helpful votes
Follow carl e.
Unfollow carl e.
Share Review
Report Review

Always the place to find the exact rare book I want. And the best value too.

Date of experience: March 28, 2026
Germany
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

That went fine, easy and straight forward just the way I like it, but time will tell how good it really is.

Date of experience: March 28, 2026
New Hampshire
1 review
0 helpful votes
Follow Cindy R.
Unfollow Cindy R.
Share Review
Report Review

Great book prices, high shipping rates
April 7, 2026
Updated review

I tried getting books from the same place to save on shipping, but I still ended up paying for each book.

Shipping costs more than the books so you're not saving a ton of money buying from here as opposed to buying new.

Date of experience: March 28, 2026

The shipping costs are outrageous
December 17, 2025
Previous review

The shipping costs are outrageous. But I guess there's no other place to get books this cheap.

Date of experience: December 7, 2025
Texas
1 review
0 helpful votes
Follow Charles R.
Unfollow Charles R.
Share Review
Report Review

Search didn't seem to prioritize what I was looking for had to go to next page to find it. PayPal sign in seemed complicated. But overall satisfied with results

Date of experience: March 28, 2026
Illinois
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

Glad to have found this sight for a wide selection and good value on movies

Date of experience: March 27, 2026
Texas
1 review
0 helpful votes
Follow Richard T.
Unfollow Richard T.
Share Review
Report Review

Wilson county Texas rangers
April 7, 2026

**************900

Date of experience: March 27, 2026
Idaho
1 review
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

Ten Books in Two Days
April 7, 2026

I ordered ten books from Albris on the 6th and 7th of March 2026. Eight of the books arrived in a reasonably timely manner. Two of the books were advertised and sold as hardcovers. Two paperback versions arrived which were mass market copies. One of the vendors, when contacted, said he did not have a copy of the book that fulfilled the order. So, it appears the seller never had the book as advertised and was dishonest enough to try to pass off a copy worth maybe 10 percent of the ordered book

Date of experience: March 6, 2026
Maine
3 reviews
0 helpful votes
Follow Brian H.
Unfollow Brian H.
Share Review
Report Review

No, I don't want to tell you about my shopping experience so far. I just want to compete the purchase.

Date of experience: March 27, 2026
Ohio
1 review
0 helpful votes
Follow Steve G.
Unfollow Steve G.
Share Review
Report Review

With many sites, if you select Paypay for payment at the cart, it does not ask for address information as this is stored within Paypal.

Date of experience: March 27, 2026
Illinois
1 review
0 helpful votes
Follow Jill G.
Unfollow Jill G.
Share Review
Report Review

Great books for a good price
April 6, 2026

Great books for a good price. My first 2 books I ordered went to a different address. I am hoping I will get these at my address

Date of experience: March 27, 2026
Washington
1 review
0 helpful votes
Follow Kristin J.
Unfollow Kristin J.
Share Review
Report Review

I read about a book I wanted yesterday
April 6, 2026
Updated review

I read about a book I wanted yesterday. This morning I woke up, checked out ALibris and found it right away at an acceptable price so thank you

Date of experience: March 27, 2026

My first book went astray, but it is completely the...
October 31, 2025
Previous review

My first book went astray, but it is completely the post office's fault (shipper still has not gotten it back) (sigh) so I am trying again

Date of experience: October 21, 2025
Utah
1 review
0 helpful votes
Follow Michele M.
Unfollow Michele M.
Share Review
Report Review

Scratched DVD
April 6, 2026
Updated review

Twice the DVD stopped playing, the first time 45 minutes in. Because the DVD was divided into chapters, I was able to begin again at the next chapter, although I missed some of the film. Then as I neared the big climax, the DVD jumped to the end credits. By scrolling backwards from there and then hitting Play, I was able to see most of what had just been skipped over, but it was a frustrating experience!

Date of experience: March 26, 2026

I could not get the site to respond this morning and...
November 1, 2025
Previous review

I could not get the site to respond this morning and had to wait 12 hours to try again. Otherwise it would have been 5 stars.

Date of experience: October 21, 2025