Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,501
shipping
12,491
quality
12,485
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Connecticut
0 reviews
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Share Review
Report Review

Alibris is easy & convenient
April 13, 2026

Alibris is easy & convenient. They have all the books I want. They arrive fast too.

Date of experience: April 3, 2026
Illinois
1 review
0 helpful votes
Follow M.B. N.
Unfollow M.B. N.
Share Review
Report Review

I am grateful to have Alibris as a source of reading materials. I especially appreciate that I can narrow my search by specifying the condition of the items I am looking for.

Date of experience: April 3, 2026
California
1 review
0 helpful votes
Follow Nancy T.
Unfollow Nancy T.
Share Review
Report Review

I love this site!
April 13, 2026
Updated review

I love this site! I'm getting almost new books for much less than it would cost at a retail outlet and I don't have to wait for them to be returned to the Library!

Date of experience: April 3, 2026

Love the book seller cooperative approach
March 10, 2026
Previous review

Love the book seller cooperative approach. I have always received my books in a timely manner and the condition of the books has always been reliable.

Date of experience: February 28, 2026
Georgia
1 review
0 helpful votes
Follow MARGIE K.
Unfollow MARGIE K.
Share Review
Report Review

I received the book I ordered in 4 days. Common Crow books offered it at an excellent price. I'll definitely order from this bookseller again.

Date of experience: March 17, 2026
1 review
0 helpful votes
Follow Louise H.
Unfollow Louise H.
Share Review
Report Review

Awesome Book Selections!
April 13, 2026

I found Alibris easy to navigate, find the authors I was looking for and the prices were very reasonable; living on a budget shouldn't hinder one's ability to read and explore the worlds that books offer!

Date of experience: April 3, 2026
Australia
1 review
0 helpful votes
Follow Constanza v.
Unfollow Constanza v.
Share Review
Report Review

The amount shown for shipping before I payed was much lower than what it ended up being when I paid

Date of experience: April 3, 2026
California
1 review
0 helpful votes
Follow Claudette A.
Unfollow Claudette A.
Share Review
Report Review

Excellent inventory
April 13, 2026

Excellent inventory. Easy checkout. Accurate description.

Date of experience: April 2, 2026
California
1 review
0 helpful votes
Follow Sebastian R.
Unfollow Sebastian R.
Share Review
Report Review

Best online used bookstore I have discovered in all my years!

Date of experience: April 2, 2026
Puerto Rico
1 review
0 helpful votes
Follow Yolanda C.
Unfollow Yolanda C.
Share Review
Report Review

I trust Alibris sellers
April 12, 2026

I trust Alibris sellers. I always have had very good experience.

Date of experience: April 2, 2026
California
1 review
0 helpful votes
Follow joan j.
Unfollow joan j.
Share Review
Report Review

Active Analysis by Dr. Sharon Carnicke is cheaper when I order it from Oxford, UK (Blackwell's bookstore) and the shipping is free. Why is this? Since I am the playwright in the book, I have ordered five of them already, and would have preferred to use your company, but thrift is my frugal life as a poor playwright.

Date of experience: April 2, 2026
New York
1 review
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review

Found a compact disk I had been searching for - a rare one- at a good price - although I did have to settle for its being in "good" rather than "ver good" condition. Hopefully it plays well.

Date of experience: April 2, 2026
Canada
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

It feels like a scam when I get an email telling me I need to use my $20 discount, but there isn't one. Then when I see the coupon codes saying that I can use for various purchase totals, they also don't work. Also, last time I purchased, I bought two books from the same seller to get a bigger bang from my shipping buck, and one of the books was suddenly unavailable. I would have cancelled my order in that case but was not given the opportunity to do so. This meant I paid more for shipping than for the actual book. It would be better to alert the purchaser that something is no longer available and give them the option of cancelling or continuing with their purchase.

Date of experience: April 2, 2026
Georgia
1 review
0 helpful votes
Follow Damon D.
Unfollow Damon D.
Share Review
Report Review

I love this website, easy, affordable, reliable, I have never had a problem, all reviews and the conditions of the books are spot on

Date of experience: April 2, 2026

Best online bookstore ever
March 4, 2026
Previous review

I w been using Alibris for over 20 years, I would never switch, in all that time I have never got an order wrong are had a problem

Date of experience: February 22, 2026
Pennsylvania
1 review
0 helpful votes
Follow Bruce B.
Unfollow Bruce B.
Share Review
Report Review

Fine, a little trouble with state abbreviation on order form.

Date of experience: April 2, 2026
California
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

The separate shipping costs are a pain to deal with
April 12, 2026
Updated review

The separate shipping costs are a pain to deal with. On price for the item and one total shipping price are much easier.

Date of experience: April 1, 2026

OK, I wish the shipping was included in the book price, it is a pain adding it in

Date of experience: March 27, 2026
Nebraska
1 review
0 helpful votes
Follow Anthony K.
Unfollow Anthony K.
Share Review
Report Review

Overall, my shopping experience was very good, but it would have been nice to find certain items a bit easier instead of having to type in everything.

Date of experience: April 1, 2026
Sweden
1 review
0 helpful votes
Follow Robert V.
Unfollow Robert V.
Share Review
Report Review

Easy to find books
April 12, 2026

Easy to find books. Nothing like older books. Have used Alibris multiple times over the years, Good service, and a huge selection of books.

Date of experience: April 1, 2026
New Jersey
2 reviews
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Share Review
Report Review

Double shipping if I want 2 of the same book. Website could be better navigating through different seller items and navigating between cart and checkout pages. Not the simplest, most intuitive of websites.

Date of experience: April 1, 2026
California
1 review
0 helpful votes
Follow Mimi F.
Unfollow Mimi F.
Share Review
Report Review

Smooth process, user friendly
April 12, 2026

Smooth process, user friendly. I had no problems using website.

Date of experience: April 1, 2026
Maryland
1 review
0 helpful votes
Follow Kirk J.
Unfollow Kirk J.
Share Review
Report Review

Alibris is a fare place to shop for used books that are of importance to each individual. They are always my first choice for browsing.

Date of experience: April 1, 2026