Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 109,067

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
990
value
11,937
shipping
11,927
quality
11,921
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

It is too easy to buy books!
February 28, 2026
Updated review

It is so quick and easy to find reasonable priced books in good condition that my stack of books waiting to be read is growing!

Date of experience: February 18, 2026

Too easy to buy too many books
December 11, 2025
Previous review

Too easy to buy too many books - my nieces can receive a whole series instead of just the first book!

Date of experience: December 1, 2025
Utah
2 reviews
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

I easily found a hard to find book here in minutes! Then the shipping process was extremely easy. It was a very special birthday present that will surely please.

Date of experience: February 18, 2026
Texas
1 review
0 helpful votes
Follow Wilson Y.
Unfollow Wilson Y.
Share Review
Report Review

I had to re-enter information that was correct multiple times to establish method of payment. I also had to enter my phone number which I did not want to provide.

Date of experience: February 18, 2026
Illinois
1 review
0 helpful votes
Follow Omer R.
Unfollow Omer R.
Share Review
Report Review

Always find the books I want here on Alibris. Allows me to shop thousands of bookstores for specific titles all at the same time.
Been shopping on Alibris books for over 20+ years.

Date of experience: February 18, 2026
Ohio
1 review
0 helpful votes
Follow janet s.
Unfollow janet s.
Share Review
Report Review

I was able to find the book I wanted very easily. I was able to check all the offerings and make a final decision that I believe will be satisfactory.

Date of experience: February 18, 2026
Texas
1 review
0 helpful votes
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

Shopping on Alibris' website was easy
February 28, 2026

Shopping on Alibris' website was easy. I am a customer who was satisfied with my last order when I bought books for a friend.

Date of experience: February 18, 2026
Mississippi
1 review
0 helpful votes
Follow Stephanie R.
Unfollow Stephanie R.
Share Review
Report Review

Ive been able to find the books I wanted, bit when I go to check out it never gives me the discount I get in my text messages & as much as I spend and don't get my discount this maybe the last time I buy any books from here. I got a text message for a $15 discount it I used it before 12:00pm on 2/18/2026.The diacount must have gotten lost cause I sure didn't get it when I checked oit..

Date of experience: February 18, 2026
Colorado
1 review
0 helpful votes
Follow Gloria H.
Unfollow Gloria H.
Share Review
Report Review

Always difficult to be sure the item I see is actually the one I want. Sellers don't put in info like amount of DVDs so you know you're getting the entire series.

Date of experience: February 17, 2026
New York
1 review
0 helpful votes
Follow Ixta-Chantal C.
Unfollow Ixta-Chantal C.
Share Review
Report Review

Nice
February 28, 2026

I received my textbook in little time. I use it often and love to add notes and be able to highlight. I wish there was more colors to use when highlighting and that the notes bubble was marked more precisely when trying to look back at notes.

Date of experience: February 17, 2026
Iowa
1 review
0 helpful votes
Follow Judy K.
Unfollow Judy K.
Share Review
Report Review

Good service, books in good condition
February 28, 2026

Alibris has been carrying used books that I want to read, but cannot find at my local library. They offer a range of prices and conditions to choose from, which is helpful. Descriptions of books' conditions have been accurate, which matters a lot.

Date of experience: February 17, 2026
Canada
1 review
0 helpful votes
Follow Ryan T.
Unfollow Ryan T.
Share Review
Report Review

Before I put my payment info in, I was shown a price of 15 and change for shipping, after it processed my bill is company charged me 32 dollars in shipping.

Date of experience: February 17, 2026
Viet Nam
1 review
0 helpful votes
Follow William T.
Unfollow William T.
Share Review
Report Review

Great service, so far
February 28, 2026

Great service, so far. The books haven't arrived yet, so we'll see what happens then. Based on our past experience, I think any problems with the books will be resolved to our mutual satisfaction.

Date of experience: February 17, 2026
California
1 review
0 helpful votes
Follow happy r.
Unfollow happy r.
Share Review
Report Review

Great price & condition - fast delivery
February 27, 2026

This book was priced well below retail value and looks brand new. It was delivered much faster than expected. Communication regarding order processing, shipment, and delivery were all great.

Date of experience: February 17, 2026
Canada
1 review
0 helpful votes
Follow Veronica H.
Unfollow Veronica H.
Share Review
Report Review

What a Great Service
February 27, 2026
Updated review

Easy for me (an older person) to manuevre the web site. Always find what I am looking for. It is my first 'go to' to buy. The order arrives quickly in high calibre packaging.

Date of experience: February 17, 2026

Great website!
February 6, 2026
Previous review

Great website! Easily used, good visuals. Easy to find book.

Date of experience: January 27, 2026
Arizona
2 reviews
0 helpful votes
Follow Kathleen M.
Unfollow Kathleen M.
Share Review
Report Review

The interactive qualities of the site (i. E
February 27, 2026
Updated review

The interactive qualities of the site (i. E. how much needed to use the coupon code) were very helpful, and I'm pleased to say that I didn't just get what I came to buy, but one more item as well.

Date of experience: February 17, 2026

I think that the website is a little bit clumsy to...
January 16, 2026
Previous review

I think that the website is a little bit clumsy to use. If you've forgotten to sign in, or if you've forgotten what the promo codes are, it's possible you'll end up with two different shopping carts: one for the first attempt, and another one for the re-try. As far as I can tell, there is no way to integrate the two carts (that is to say, the "signed-in" cart and the NOT "signed-in" cart).

Date of experience: January 6, 2026
Utah
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Share Review
Report Review

Clean, Quick and Logical!
February 27, 2026
Updated review

Clean, Quick and Logical!
Clean, Quick and Logical
Clean, Quick and Logical
Clean, Quick and Logical!
Clean, Quick and Logical
Clean, Quick and Logical
Clean, Quick and Logical!
Clean, Quick and Logical
Clean, Quick and Logical
Clean, Quick and Logical!
Clean, Quick and Logical
Clean, Quick and Logical

Date of experience: February 17, 2026

Quick, Logical, & Easy
July 5, 2025
Previous review

Quick, Logical, & Easy.
RLS, Utah
++++++++++++++++++++++++

Date of experience: June 25, 2025
Oklahoma
2 reviews
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Fast!
February 27, 2026
Updated review

Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast! Fast!

Date of experience: February 17, 2026

So fast and easy!
September 23, 2025
Previous review

So fast and easy!

Date of experience: September 13, 2025
California
1 review
0 helpful votes
Follow Christiann L.
Unfollow Christiann L.
Share Review
Report Review

Couldn't find books under author's name
February 27, 2026
Updated review

Couldn't find books under author's name. Had to google search some of the author's book and search under the title in this site to find some of their books.

Date of experience: February 16, 2026

I like to buy used books since they are usually cheaper
June 13, 2025
Previous review

I like to buy used books since they are usually cheaper. Alibris website was easy to find the book I was looking for and to pay for it. Although the review process was too long. Should have to write 50 characters if less will still make the same point.

Date of experience: June 3, 2025
California
1 review
0 helpful votes
Follow Verna W.
Unfollow Verna W.
Share Review
Report Review

I think it was very nice except for the shipping was more than the books which was ridiculous. Other than that very satisfied.

Date of experience: February 16, 2026
District of Columbia
2 reviews
0 helpful votes
Follow Anita B.
Unfollow Anita B.
Share Review
Report Review

My shopping experience was great!
February 27, 2026

My shopping experience was great! It was easy, quick, and very little marketing advertisements. Can't wait to receive my book and start reading it!

Date of experience: February 16, 2026