Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a book but received no email confirmation. It was very difficult to communicate with them to find out if they received my order and the status of the order. Probably will go somewhere else in the future.
The books I have purchased through Alibris have arrived quickly and been in the condition advertised- with few exceptions. Alibris is one of my first stops when searching for good quality books. They are a "go-to" source that I've bookmarked quick access. I recommend making Alibris your book go-to book seller.
I tried to log in as a guest, even though I have an old account. However, I was forced to use the old account and change my password, even though I preferred to continue as a guest. During that process, I had to reselect the 3 books in my cart, and one wasn't available. The replacement book was more expensive. Not a good experience today!
I ordered the short story collection Melody Macabre and received the item as described by the seller. The protective packaging was good and the item arrived quicker than expected. I am very pleased overall with this transaction.
Accurate description & fast shipping; would buy from seller in future; A+++ Thank you!
It showed up in the mail it came with postage and everything
My only complaint is that you do not include the titles in your request for feedback.
I buy lots of books from Alibris (LOVE y'all!) and I rarely spend the time to look back to even see what book you're asking about, so I rarely do these reviews.
I advertise you to everybody.
I love Alibris. Easy to navigate website, always has what I'm looking for (and often with free shipping), and the books come quickly. I have lots of books, and a large percentage of them were purchased through Alibris.
The book order was around March 3 and I did not receive it until around March 17. That is my only complaint, and I guess that is not really the fault of Alibris.
Easy to navigate. Haven't searched a title that I couldn't find, and ranking system for the titles is much more reliable than other sites. Kudos
I like reading banned books and things of that nature and this was one of the few places that had what I was looking for. Overall very satisfied thank you.
I always check with Alibris when thinking of buying a book: huge selection, easy to find best option, quick checkout, typically prompt shipping. No problems.
This seller listed her book as "good condition" —- NOT! The book should have been rated "poor", ie. It had various colored pen doodles and comments throughout; margin and sentence underlines, etc. Misrepresentation by ANY seller hurts Alibris, other trusted sellers. Recommend her receiving notice or suspension from selling….
Very straight forward, easy to order the book I was looking for.
Loved the prices and some items shipped very fast with updates. Other items shipped incredibly slowly. Postal service was great but getting some items to the shipper took a lot of time.
As a person who loves to find the first edition copy of favorite books, Alibris is my go to location. I enjoy finding "vintage" editions and adding them to my library. A great service.
I have purchased many books on this site over many years, and continue to use it as it is easy to use and my experiences with respect to cost, timely delivery and expected book condition and content have very good, with only one or two exceptions.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

