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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Everything about the experience with Alibris was great, except a small issue with the cover of the book. Something had melted / glued the cover of the book to the package, and it stretched the laminant on the cover, leaving a blemish. It's a paper-cover book, so it was going to get beat up eventually, but still a bit of a bummer.
It was very difficult to check out and pay, PayPal didn't work
One credit card didn't work
All because I was sending these books to my brother not myself. Fix this stupid glitch - so annoying o may shop elsewhere next time
Book arrived in good condition, at a good price, quickly. The order process was easy.,,,,,,,,,,,,,,,,,,,,
Disappointing experience with "coupon code" emails. They never deliver what they appear to, because of course shipping is a major part of many purchases. I get it, I came here because of one and ended up purchasing despite this. And it leaves a slight off taste each time.
From ordering to delivery -my order was great. I was informed with tracking.The book arrived in perfect condition. Thank you.
First time purchasing from here and it was an easy and smooth transaction finding books for free shipping.
MUCH IMPROVED SERVICE, BECOMING ONE OF MY PREFERRED VENDORS. HOPING POD IS ALSO BECOMING BEST QUALITY.
I am very happy with my purchase. The Blu ray is in excellent condition and played great. I will definitely recommend this seller to others and look forward to doing business with them again. Thank you
Found a scarce autobiography I was searching for at a fair price!
Good selection, variety of prices, not disappointed after several purchases. Could ship a little faster but I'm not expecting overnight.
Very clear instructions, efficient, appreciated. Been a long time, but used your agency before retirement.
Glad to find used books at a decent price. My only complaint is that I can't get rid of old (or current) credit card info in your system without contacting a rep; I don't like it being saved.
I was not quite clear about Capital One's intervention. Perhaps I have lost a $1.11 deal of some kind.
I was looking for back-issues of an academic journal and had some difficulty in determining which edition was being offered.
I like the many ways in which I can filter and search. Particularly the option to find sellers near me, to reduce shipping resource use.
I bought a new book. I was surprised to see it already available on Alibris.com as a used book. This is another reason why Alibris.com is my go-to book store.
Alibris almost always has the book I am looking for, and I look for some rather esoteric books. Alibris is the first place I go to when looking for a book.
I was very satisfied with the order process and the delivery time. I will remember Alibris next time I need to order a book. Kudos to your company.
When I shop online, it's either Alibris or Thrift Books (though bookshop.com just came on my radar). But I keep forgetting: Between Alibris and Abebooks, which one is NOT the Amazon subsidiary? Ah: Alibris. That's where I shop first.
Oh, wait. I was supposed to describe my *experience*. The search for the book I wanted was relatively easy. I do wish that I could enter a title, which edition, and which used condition, then click "Go!", but that's not there. Oh, well, At least it's not Amazon.
No, I don't want to tell you about my shopping experience so far. I just want to compete the purchase.
Love this website. Use it often and never disappoints. Will recommend to friends.
Love Alibris! A very affordable way to keep up with my reading addiction and still support small.
I love Alibris and the online experience. Today, I had a concern about buying an eBook as a gift. The FAQ did not explain whether the subsequent email access could simply be forwarded to my Giftee. The "Customer Service" contact form, while good, did not produce a response in over an hour to answer my question. Have purchased anyway.
This time I am paying attention to the nice little Book Reviews.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

