Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
No nonsense customer service, quick access to a host of educational books!
Very easy transaction with reasonable shipping charges
Site is not overloaded but offers all useful options like different billing and shipping address, paymentoptions etc.
Easy to navigate & compare prices which are often most competitive.
It's time-consuming though to match the voucher limits
Quick and easy, good way to buy books that have been pre-owned and save some money.
Great. The most obscure books. Secondhand book shops are the best.
I am so fed up with websites that change my 'Delivery' or 'Billing' information to something else AFTER I've entered it CORRECTLY. I had to enter details 3-4 times to get both categories (in different countries) to be how they needed to be. I AM so sick of taking over an hour to order 2 books. These glitches have happened largely at at Used Book bookstores! What is it? Driving me mad! Next time, I'll pay full price and give my business to Waterstones!
Good. Except obliging me to fill in the COUNTY box on the shipping address! Which is a nonsense when dealing with London!
I'll wait to see what the book looks like before a definitive review but, until then, all seems good to me.
Quick and easy. Nice to be able to find a website where we can have a book shipped within the UK to a UK address from the comfort of our home in the US.
I've never had any reason to complain regarding Alibris customer service
Great - easy etc but one thing that could be improved is: when having found a book and THEN logging in, you loose the page you are on. This is not how most shopping webpages work. Minor thing but relevant for improving customer experience.
Good, but I'd like to know the shipping cost up front please.
Excellent - Found just what I wanted, quickly, with minimal fuss and at a great price. Ordered without hesitation as I have done many times before.
I've managed to find all of the books I've been looking for and at great prices so this will definitely be a resource I continue to use in future
Very reliable service and always full of books at great prices.
Most of the time items arrive in much better condition than other sellers, I would say consistently. However, shipping speeds are also very slow, possibly due to the lockdown.
One winning point: to keep very low the international shipping costs.
Do not ever give up on bulk shipping, speed is not an issue
Wanted a specific edition of this book, Alibris answered my question promptly. Getting this copy will definitely make me a happy bunny.
