American Kennel Club (AKC)

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American Kennel Club (AKC)Reviews 70

1.7

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American Kennel Club (AKC) Reviews Summary

The American Kennel Club (AKC) faces significant criticism regarding its perceived support of puppy mills and lack of commitment to animal welfare. Customers frequently express dissatisfaction with the quality of products, such as tags and toys, often citing poor durability and safety concerns. Additionally, many reviews highlight frustrations with customer service, noting long wait times, unresponsive communication, and unresolved issues regarding registrations and orders. Despite these challenges, some customers appreciate the AKC's resources for dog information and breeder listings. Overall, the sentiment suggests a need for improved service and transparency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
15
value
13
shipping
7
returns
6
quality
13

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Customer
April 6, 2022

Ordered some items from their online store. Fedex lost the package & AKC made it utterlly impossible to get a hold of them. So I never received the stuff I paid for.

Date of experience: April 5, 2022
California
2 reviews
20 helpful votes
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After being scammed out of a lot of money from a Breeder named Summer Berlinger who never produced a puppy, I contacted the AKC to let them know that she refused to refund my money even after the contract became null and void. They seemed totally uninterested, and told me to beware and do my investigating before giving money to a breeder, but she is one of their customer/breeders! Even the police said they really couldn't go after her since a contract was involved. Thousands of people get puppy scammed each year, and this breeder in Las Vegas should be shut down. I'm not sure there ever was a puppy when she took my money. She's crafty and evil, and the AKC should do more.

Date of experience: March 2, 2022
Ohio
1 review
0 helpful votes
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No papers
December 23, 2021

Sent my dogs registration info in September 2021. They needed some info from the breeder. No problem. Sent it off. It's now December. I have no papers. They did, however, send me an email wanting me to buy their products, and listed my dogs registration name wrong and refuse to change it. Funny, they had no problem cashing my check the moment they received it 3 months ago. I'll stick with showing my dogs in other venues from now on.

Date of experience: December 22, 2021
California
1 review
5 helpful votes
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AKC doesn't guarantee or check the dog breeders, you might get scammed if you don't ask the right questions about the breeder. I got scammed by one of their listings and they did nothing to stop it. I wish they have reviews for their breeders. Being an AKC member doesn't mean anything. Make sure you ask the breeders to show the health record of the puppy and parents before the deposit and you shouldn't be paying cash or Zelle.

Date of experience: December 11, 2021
New York
1 review
1 helpful vote
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Poor customer service
November 3, 2021

I ordered pet candles from their store in August, now November and after 5 contact attempts still no candles or refund. I was on hold for over 45 minutes on the phone and gave up, so sent yet another email. Very unprofessional and am out over $80 :(

Date of experience: November 2, 2021
Virginia
1 review
1 helpful vote
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Akc are prejudice scammers
September 27, 2021

They basically stole my full registration from me that i purchased with my dog and want to subject me to limited registration because theyre jealous and dont really want to. See me with the dog i have

Date of experience: September 27, 2021
Oregon
1 review
4 helpful votes
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AKC is about the money. Worst customer service there ever was when you can get a rep at all. Then they try to tell you to cancel online order and do a mail in. I understand how CKC and other registeries have got their business.

Date of experience: April 12, 2021
Tennessee
1 review
2 helpful votes
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Customer service!
January 9, 2021

I have been trying to register my puppy through the AKC and their customer service has been terrible! I have tried to call in regards to their application and they have been extremely unhelpful. Also, I sent an email explaining my PIN doesn't work and they reply by telling me where my PIN is located! I am very disappointed in their customer service!

Date of experience: January 9, 2021
Texas
1 review
2 helpful votes
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Hip Dysplasia
December 24, 2020

A group of AKC members wanted to create their own special clique in the AKC and conceived the idea of breeding large dogs with slimmer more "elegant" hips, the creating Hip Dysplasia. I found this on the Internet some years ago when the Internet was young. You have been breeding deformed dogs for a long number of decades now. So my review of the AKC is that you are selfish toads in a small slimy pond who don't care about dogs but only what blue ribbons and CH designation can do for your egos. And lets not forget about greed.

I am now watching my third dog suffer from Hip Dysplasia (thank you AKC) and I wish that every single one of you would burn in hell forever (I guess I should exempt that one person willing to tell the truth on the Internet). The lack of Christian charity especially at Christmas I am feeling is my own failing. But the suffering of MILLIONS of dogs is ALL ON YOU.

Date of experience: December 24, 2020
Washington
1 review
2 helpful votes
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Don't get it
December 22, 2020

I was told when I purchased my akc certified dog that I received 30 days of insurance and a free wellness checkup for my dog. I called them to find out where I should take him and than did so. $149 later and zero reimbursement I feel extremely cheated. Not to mention I paid akc for some sort of crap. Take your dog where you want. ( If he/she even needs it). Basically they told us he was healthy. Which we already knew.

Date of experience: December 21, 2020
Washington
1 review
7 helpful votes
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Money grabbing
November 21, 2020

Wow. Just the act of registering my puppy shows me all I need to know. The website is one big money grab. No ethics here. I trusted the AKC as reputable, and am only now realising that it is no guarantee - it appears my $4000 puppy, purchased from a "reputable" breeder, comes from a glorified puppy mill.

Date of experience: November 20, 2020
New York
1 review
12 helpful votes
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Besten Boxers sells sick dogs do not buy a puppy from this man it's costed me $2500 in the first year since I've had this dog from day one he's been sick he offered to pay no medical bills-Horrible businessman, My puppy has a heart murmur and a liver condition, claims he health tests

Date of experience: July 1, 2020
Indiana
1 review
11 helpful votes
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Greedy
April 18, 2020

They attempt to pilfer every dime they can from you. My dog was over 2 years old and they sent a letter stating the sire's DNA didn't match my dog. They wanted me to pay $50 for a DNA test to confirm my registration.

Date of experience: April 18, 2020
Louisiana
1 review
26 helpful votes
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Basenji breeder
January 8, 2020

Orestes Rios took my deposit and was dishonest about when he was breeding his dogs and when I would receive my puppy. I was told it would be at the end of January they would be born but now they aren't even breeding her until the end of this month. When I found this out I asked for a refund so I could find a puppy sooner, he was very rude and said he would refund me when he got another deposit. I called AKC to complain and they informed me they can not do anything about the way he handles business. I find this quite ridiculous. Will not be searching on here any longer. Save your money and find a breeder yourself.

Date of experience: January 8, 2020
New York
1 review
5 helpful votes
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Terrible
December 20, 2019

They let fraudulent breeders register puppies that they can't confirm. Daniel Robinson New Russia ny... now I can never register my beloved Duke! What a scam
Buyer beware!

Date of experience: December 20, 2019
Illinois
25 reviews
43 helpful votes
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Not the worst!
December 19, 2019

When there are not many registration data bases that have their type of selection. They go way back but garbage in, garbage out!

Date of experience: December 18, 2019
Minnesota
1 review
5 helpful votes
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The truth about AKC
December 5, 2019

Thank you for shedding a little light on the AKC. They slander, defame breeders who question them and have illegal practices which go untouched

Date of experience: December 4, 2019
Ohio
1 review
11 helpful votes
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I love this site and the AKC in general they are amazing. You can find breeders, products, research breeds, etc.

Date of experience: November 4, 2019
Illinois
1 review
3 helpful votes
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Upselling
October 24, 2019

They try to get you to buy more than you need or want. It shouldn't cost you more than $30 to register your dog.

Date of experience: October 24, 2019
Tennessee
1 review
12 helpful votes
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WTF
October 2, 2019

I bought a Great Dane that cost me 4 grand from a pet store, the AKC promised me all these cool items and at the end of the call it cost me 400 bucks to proceed, the sales lady was really good and got me for 130 bucks for a frame and a certificate. Well the frame came in the mail today and is way larger than the certificate, so I called the AKC and apparently I was talking to a 3rd party vendor not associated with the AKC. HERE IS YHE DEAL FOLKS, I got a pedigree certificate, a dog tag and collar from PET KEY for 30 bucks and on top of that I can log in to their website and update shots etc, if anyone connected to this website has a dog go missing you receive an email with all that pets information and microchip info. The AKC is overated big time waist of money. PET KEY is where its at, if anyone can tell me what 2 large certificates I am suppose to put in this fram that would be great.

Date of experience: October 2, 2019