AJ Madison

When I ordered a Samsung oven, I was told it would be delivered in a week. At the time I paid extra for an install and specified I needed an LP conversion. Over a month later the stove is delivered and the guy tells me they don't do LP conversions. I called AJ Madison and now they tell me they never do LP conversion. THEN WHY DIDN'T YOU IDIOTS CALL ME WHEN YOU SAW THE REQUEST IN THE COMMENTS SECTION ON MY INVOICE? They took away the old stove and my gas company can't come out for a week to do the install. The woman at AJ Madison offered to credit me the price of the gas kit they sent, but only if I sent it back. Wow, so generous. This is the first and last time I do business with these crooks.

I ordered a GE free-standing induction range last summer and received it, by freight, in 2 days. It was in perfect condition and the price was great.

This past week I decided to go with AJ Madison for a new refrigerator, even though it was going to cost about $100 more than a competitor. Problem #1: The refrigerator is on back order. That's a problem because the $275 in advertised rebates will expire weeks before the refrigerator will even be back in stock in their warehouse. When I called their customer service they responded that I should just send the rebates in anyway - just don't fill in the serial number. After reading the fine print it's pretty obvious that that isn't going to work. Not only that but one of the two rebates doesn't apply to items on back order.
I decided to but it from a competitor who doesn't seem to have to these supply issues and was about $100 cheaper.

Update #2 The other retailer claiming they had the refrigerator in stock didn't and kept stringing me along. In the end, I got the same model in a different color from AJ Madison for what was the lowest price yet. It is in stock and should arrive in 2 days.

Bought the SUMMIT BIM45 Ice maker. Talked to them, read all the information on the description. Says it will produce up to 32 pounds of clear ice per day and store up to 25 pounds of that ice. Three days later the ice has melted and turned to a bin of water. Clearly something must be wrong right? I bought extended warranty, I have 1 yr mfg warranty so I am not worried. I called Summit they told me that the BIM45 Ice maker will sure enough make 32 pounds of ice per day and it will store that ice for zero time frame. The moment the ice hits the bucket it will begin to melt. Why I asked? The machine does not have a "thermostat" the Summit Technician says. It's made only for people who use the ice as fast as it makes it. I told him to ready through the brochure with me... He did, and agreed it is very misleading and that no where does it say the ice will melt or must be used right away. The owners manual even says, that it will be fine for up to 3 weeks to leave town and just leave it alone. If you leave town for over 3 weeks you probably should shut it off! LOL. It does have a pump that will pump the excess water drain away to the sink but not 25 gallons every 3 days of water. If the ice melts it would be just making ice water so why own it.?
Summeit told me to return it to AJ if I was unhappy with it. I called AJ, and went through the brochure with them and they agreed, and told me they wanted to talk to SUMMIT before taking it back. Two weeks later I get no response from AJ. So I called them and they told me the time frame for returns is over. Well of course it is, because you guys told me you wanted to talk to Summit before me sending it back. I filed a claim with PAYPAL which got someones attention there and eventually they decided to take it back. They agreed there is a problem with the advertising but they probably wont be changing it. I ordered this along with a beverage center, and when they were delivered by YRC freight carriers the boxes were crushes by a forklift or other freight pushing on them so when they unloaded them the Driver wanted them to be opened to ensure there was no damage. OK so we opened the boxes to find that both items were ok and not damaged. The freight carrier gathered up the two pallets, all boxes and told me it was his job to dispose of it and away he went. Back to AJ, they want me to ship the ice maker back in the same box, same pallet or they wont take it back. Ok this is rediculous so I explain that I have no way to send it back since the shipper took all the boxes and pallet for the ice maker... They don't care. You have 7 days to get it back to us or we will consider this closed. Pay pal did side with me and said I have 12 days to return it to them at my own expense for a full refund but thats not possible. I talked to a shipper who wants 190 to pack it back up, another who wants 250 to pack it back up then there would be the 150 shipping fee, which does not cover my lost time from work to make all this happen so now the ice maker is in the scrap yard where it belongs. SUMMIT BIM45... BEWARE DOES NOT STORE ICE, ONLY MAKES IT. AJ MADISON will sell you this product but save your packing and dont let the shipper haul it off because you will be sending it back. Spend a little more and but a better quality product and make sure it does have a thermostat built in so it keeps the ice cold.

We bought a $4,500 gas range that was missing a part. AJ Madison won't make good on this part stating we waited over 30 days to notify them and that this is clearly stated on their website. We did not order this from their website but direct over the phone with a salesperson who made no mention of this policy. DISHONEST COMPANY BUYER BEWARE!

I was very nervous about ordering a new range from a store that I could not visit, but my experience was very, very positive. By ordering from AJ Madison, I saved between $300 and $600 (depending on the store) off competitors' prices. There was no tax charged, so that was an additional savings. I was also very nervous about delivery, but that was probably the best part of the buying experience. I opted for the "white glove" delivery in which someone would hook up the new range and haul away the old one. AJ Madison shipped the range to the delivery company -- and there was no cost to me for this shipping. The delivery company charged only $50 to deliver, hook up, and haul away the old range. This is less than AJ Madison charges to drop the range off in a box without hookup. I am very, very pleased! (I live in Columbus, Ohio, and this delivery company delivers throughout Ohio.) My suggestion is to call AJ Madison directly when ordering. Tell them where you are and that you want to find out about having an item shipped and want the service where there will be delivery, hook-up, and haul away. They will quote you a price. It was my experience that the price they quoted ($105) was far more than what I had to pay ($50). The telephone representative took my order and did not charge for delivery because I opted for a higher level of delivery and this level of shipping is paid directly to the company that delivers. AJ Madison shipped to this company at no cost to me, and I paid the delivery company directly. Again, the total charge for delivery was only $50. This is less that Sears and Home Depot were charging for delivery!

Untrustworthy! Nasty customer service/sales! I bought a microwave on their site. Received a confirmation email but the next day received an email stating that the order was cancelled (along with the meaningless, "We value your business" in the boilerplate). When I called about it, I was told that due to a "glitch", prices "went all screwy" on their site. I said that I did not expect them to lose money but I did expect some better price than the new one on the site. Asked for a manager, asked for the names of management: No one called me back and corporate receptionist would not give me management names, saying that it's public record. I asked, if it's public record, then why won't you give me their names and a way to contact them. She replied, "Just because."! Actions speak louder than words: they do not value my business.

Don't be suckered to buy from them - I tried to purchase 2 air conditioner heaters for a apt complex and got a reciept that said shipped with an email confirmation, a week later i had not heard anything so i called and it was then they were suppose to be delivered, but to my surprize they are now on backorder.
I tried to contact them for them to send me a comparable unit for the same price but the only thing they wanted to do was to sell me a more expensive unit. They will not work with you no matter what even if it is their fault. They tried to blame it on amana, but i called them and they told me which unit to tell them to send which is comparable, but i called aj madison and they said they would call me back but i havent heard anything yet, so when i tried again they were already closed. If this is the customer service you want deal with these people if NOT do not buy from them and maybe they will figure it out that customer service should be number 1, espacially when its their fault for not letting me know earlier or working with me.,... thanks for reading