AJ Madison

AJ Madison Appliances
This is an abbreviated summary of my experience. I ordered an entire kitchen appliance package for $8500 including installation, haul-a-way and extended warranty fees. They were two weeks late being delivered. When they arrived, the microwave was damaged and had to be returned. They were only able to hook up the fridge because they were not licensed for the stove or dishwasher. We wait another two weeks to have those installed and they were supposed to have the new microwave with them to finish the job. No microwave. I contact the company and they are now on backorder. I am offered another model that is acceptable. She refunds me the difference in price and assures my all of the other fees (installation etc) will transfer over. They have not and my microwave is still in the garage. I have emailed, and called numerous times and get no where. The customer service phone is useless. After stying on the line for almost an hour each time when I finally speek to a person, they put me on hold on the pretext of getting the right person and then I'm disconnected. I wouldn't think much about this but on August 31st it happened 4 times. I made a BBB complaint. Stay away from these people

A month ago they delivered a prepaid refrigerator that had two dents in the door. They assured us a new door would be promptly delivered and a technician would install it. It's been a month and nothing. Very difficult to get through to them and then they put us on hold and disconnect us. They say they'll look into it, but we have yet to receive a call back.

After being frustrated trying to buy a new washer and dryer set from the usual places without success -- no responses, no assistance, poor service, no product, bad attitude, etc. I searched online for another retailer. I found AJ Madison. I had never heard of you previously, but I thought I'd try. I went to the new Tysons Corner, VA location and I just can't believe my luck! Caleb Kizelewicz welcomed me at the door as if I was a long-time friend. He explained the options available and answered my questions -- providing answers/suggestions/options I didn't even think of! -- he is extraordinarily well-versed in all the products. But more than informed and knowledgeable, he is passionate about the products and providing outstanding service -- friendly, warm, thoughtful, patient, kind. He treated me as if I was the only customer. Because of Caleb, I purchased the set that day and the delivery, set-up, haul away -- everything was done to perfection! I can say, without hesitation, I've never been treated better! My next purchase will be a new dishwasher from Caleb at AJ Madison. I have told everyone who will listen about Caleb and AJ Madison -- he is pure gold!

I am certain these people are not honest. They advertise free delivery but I paid $75. I wrote special delivery instruction in the appropriate box. They advertise that I will get an email and phone call before delivery. Neither happened. The A. C. was delivered next door. I am 67 and there is no way I can carry it.

I called an complained and they said UPS would come back and bring it to my home. They never did. I called and spend at least 1 1/2 hours on the phone, got disconnected twice and no one called back.

I will never shop with them again!

I purchased an electric range on 2/24 order# ******* along with their New leaf service Pro 1 unit 5 year warranty and Smart choice installation accessory. I paid the amount of $1,501.00 for the range. AJMadison committed to providing a brand new electric range that I did not receive. The range is severely damaged. Once I unpacked the range from the box. I saw there was no shrink wrapping on the stove as there was for the refrigerator, microwave, and dishwasher that I also purchased from AJMadison. I have included photos of the damages on the range. The rubber seal that traps the heat from escaping from the range is broken. There is an enormous scrap near the bolt in the middle of the range where the door would clasp on to so it can lock. There are smudges all over the range. The bottom drawer is severely scrapped as if this is a refurbished range. There is heavy discoloration in the bottom drawer along both edges and backing of the drawer. There is a scrape along the upper right corner of the draw frame and the whole right side of the frame is warped. If you are facing the range, the right leg is broken and the screws are both stripped. Every time I call the company to speak with someone I am on hold for over 2 hrs. I am then advised I have reached the incorrect department and then connected over and disconnected on. I reached out to Megan Messing via email. I was advised my replacement has been approved. I will need to send the serial tag via UPS referencing my order number and ATT Megan. The business has yet to resolve my current issue due to my package not being received on their end with the serial tag. I have also sent the serial number via email per their request. I am demanding a full refund for this range and requesting the company send someone to pick up this NON-NEW REFURBISHED RANGE from my residence.

I lost my home in hurricane Michael on 10/10/18. We were building a new home back and ordered appliances on 7/10/19. Today is 3/22/21 and I still do not have my Refrigerator and Freezer and their customer service department can't tell me when I would get them. I was originally told it would be October 2020. When I didn't receive them I was then told January 2021, then February 2021, and now March 2021. Since we were building a home I had to send spec sheets for appliances so my cabinets are built to accommodate this set. The salesman has been rude, not helpful and told me I have to call Customer Service which in itself is an oxymoron. This has been a nightmare... I did receive my oven and dishwasher after 1 year ordering but to this date haven't received the warranties that I paid for. Mary Ann

After a long search i came across with this company and after find an electric range that I look for it, call them to see when I would get this range if i place order right away, and sale person (David Ettelson) which obviously looking to get the deal promised with in 5-7 business day I will get the range and after 14 days when I called(after 45 min. To 1 hour waiting on the line) could talk to some one which didn't have any answer and have to call again and again and finally talk to a lady that said will check with tracking company and call/email me back which she didn't (same attitude with other people in this company) the next day again call to David and he didn't have any answer for me and just just transferred me to another line which again waiting for more than 20 min. And finally talk to Brian(he said he is) and like others he didn't have any answer and lying about the lady that would going to contact with me for the tracking information and he kind of hang up on me(actually transferred me to David which went off completely) and now another day passed no news not easy to talk to any one. This is a horrible experience with a company and every one in this company try to scape from any answer. Just remember if you want to prevent getting into such things highly recommend to go to a local store and get your appliances directly from them and do not even think about to buy any thing from them.
Save your money time and stay away from them.

I cannot tell you how disappointed we have been with AJ Madison. We ordered over $9,000 in appliances, including an LG dryer in August and the appliances were shipped to us in September. Because we were remodeling our home, the dryer was stored in our secure garage in its original packing and was not installed until the first week of November. As soon as the unit was plugged in it made a loud grinding noise and did not heat. We contacted the AJ Madison service department to reject the unit and have them ship us a new one, but they refused to do so. Instead, they referred us to LG to make a warranty claim. We waited nearly three weeks for an LG repair person to come to the house and inspect the unit. He determined that the mounting bracket on the motor was broken and that the heating element was detached from its base and was damaged. He said that the damage most likely occurred while the unit was in transit... he ordered parts and we are still waiting to get it running.
The next time I will buy my appliances from Home Depot or Lowes because they stand behind the products they sell. I will never do business with AJ Madison again!
Dissatisfied Customer

Appliances were ordered and paid for on May 18th. Not delivered until September with little to no communication despite repeated attempts. 2 of the items arrived damaged and photos were immediately taken. Spent about a month arguing with "customer service" to get what I ordered replaced. It is now October 26th and I still have not received the items I have paid for and my repeated emails are ignored. If you try calling they leave you on hold in perpetuity and IF you do speak to someone they will refuse to let you speak to their manager. Megan Messing their customer service rep should be fired immediately.

My range broke, and I ordered a new one on September 20th. It was a week before it shipped and another two weeks to arrive. When It finally did arrive it was damaged and unusable. They promised to pick it up and send a new one, but they charged me for a second range and again took a week to even ship it. They tell me to expect delivery sometime between October 30 and November 7. This is beyond ridiculous. I desperately wish I had bought from a local store.

Just a warning to warn anyone that was thinking of giving this company a shot. I did and it was the biggest mistake I made with making large purchases for my new home in the past few months. COVID has nothing to do with the absolutely horrible service I've received thus far.
I purchased 5 appliances at the Tysons, VA location on July 8th and after 17 emails and countless unanswered phone calls I am now being told that the "estimated shipping date" is September 16th. I found out that Brian McLaughlin, the salesman that "helped" me, did not even place my order until just recently (couple weeks ago) because of some sort of credit authorization that the purchasing department apparently never sent me which if this is true, he only found out because I asked him for an update after waiting patiently for 3 weeks with no communication from him or anyone at AJ Madison.
I have wasted so much time and energy dealing with this mess of a company for nothing. I know for a fact that 2 separate co-workers of mine ordered 3 of the same exact model appliances from different retailers 1 week AFTER I placed my order and they have received their items 2-3 weeks ago while I've been given the run around from Brian. I have been lied to repeatedly regarding item availability. I was told that 3 of the items were in stock couple weeks ago but they will not ship them until the other 2 items become available POSSIBLY in 1 month, meanwhile the items that were in stock are no longer available as well because they have sold to other customers. How f'ed up is that huh?
Considering the BS they've put me through, they will not even offer me other items that are available in stock to help find a solution to the further delay caused due to their own incompetence. I have been very patient and understanding given the current times we are in but I believe this company and probably many more out there are using COVID as an excuse for their lack of accountability and respect for their customers. This is most likely because they know that they'll be going out of business very soon.

I purchased a LG high end Washer &Dryer. Was told it would be delivered in 7 to 10 business days.
It took 3 1/2 weeks to arrive. The dryer was damaged and I refused the item. Was told they would contact me the next day. Waited 2 days and called, took an hour + to get to customer service.
Was told they would get back later in the day. No return call. Called Brian ( sales Rep.) very nice but same thing (will get Right back). 3 days later no word from anyone. Called this morning at 9 AM. Took 49 minutes to talk to customer service rep. Then on hold for 24 minutes. I cancelled order and will not use them again. Another problem was Delivery, I paid for install and take away. The delivery team left all the trash in driveway even after I told them I paid for take away. Go figure.

I paid $4000 for a refrigerator at AJ MADiSON. I was given incomplete delivery and installation information. For two days i left a dozen emails and voice messages asking customer service for help and information. No one ever replied. I had no choice but to stop my amex payment until i heard from them. Customer service still never replied. The salesman said a manager would call me. It's been a week and a half and no one has ever contacted me again from aj madison. Time-wasting horrible experience form your company which flat out just doesn't care about the customer- (june, 2020)

Frank Oznowicz

We placed an order for a hoodrange and days passes by we are waiting for an order confirmation, i would check status and said processing, almsot a week passed by and i decided we were going to order somewhere else, called to cancel our order at 8am they said we would get an email confirming such, 4 hours passed by and still nothing decided to reach oit to them again, for them to say it hasnt been done yet and i would get an email when they do! Whats so hard sbout cancelling an order? Do not buy from this company, horrible customer service

Another horrible experience with AJ Madison. Their salesmen forget about you after the order. Any problem goes to Customer Serviced while the employees are nice, they are hamstrung by company policy, which is AUFUL. I have a problem and they will not accept any responsibility for the mistake. I just spent $35,000 and they want, in order to swap for the correct appliance, a freezer, a 30% restocking fee. Bear in mind, they RECORD ALL PHONE CONVERSATIONS. I was toluene version, between I listened to the recording, that version of the order never occurred. BELIEVE ALL OF THE HORRIBLE REVIEWS.

If only I had done 2 minutes of research, I could have saved hundreds of dollars and major headaches! How does this company stay in business? Clearly, AJ Madison President, Isaac Gross and Vice President, Michael Gross do not care about customer service. Meanwhile, my experience is mirrored by all the negative reviews on this site, the BBB and anywhere else you see the AJ Madison name online.
I ordered a refrigerator 10/7, it was finally delivered 11/8. This is a partial list of issues I had to deal with over a month-of-hell: Overcharged by salesperson Victor Sned for shipping and panel install / Non-delivery by date promised (10/21) / Office Closure 10/21 and 10/22 for holiday with no outgoing message stating such / Unanswered calls, voicemails, emails over several weeks in trying to track down appliance / Company blatantly stated it does not place any kind of courtesy phone calls to customers in need / Service Manager, Megan Messing, exchanged a week of emails with me that could have been solved by a 2 minute phone conversation / Not one single apology, from anyone, at any point, over the whole month of dealing with AJ Madison.
I can only hope that someone reads this and learns from my misfortune.