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AdvanDate

3.2

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AdvanDate Reviews Summary

The company demonstrates a polarizing reputation, with some customers praising the quality of the software and the responsiveness of support staff, particularly highlighting personalized assistance and quick resolutions. However, a significant number of reviews express frustration over persistent technical issues, slow support response times, and a lack of effective customer service, leading to feelings of dissatisfaction and claims of unprofessional behavior. Overall, while there are positive experiences regarding product functionality and customer interaction, the recurring complaints about reliability and support indicate a pressing need for improvement in service consistency and communication.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
Follow Jeff L.
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We would like to thank you to all the staff of Advandate especially to Rick for always been there to support us no matter what w ask and we are very grateful. Advandate don't just sell you the software and leave the rest to you, they are with you all the way. Since we are new in this dating website industry Advandate patiently help us with all the problems we encountered. The software we bought is HUGE as a site back end, admin panel, desktop front end in mobile browser, mobile version, IOS and android app. They have 20 very responding Templates and you can customize it the way you wanted. Advandate works great for us. They do everything for us. You won't regret going with Advandate, they are the best solution out there!
JEFF & JOY

Date of experience: December 30, 2017
Texas
1 review
1 helpful vote
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I purchased this software about 5 months ago. Let me tell you that I am very satisfied with the software. However first and foremost... the customer service is amazing! These people are very professional when you communicate with them they are very quick to reply. I often times will put in a support ticket or send an e-mail and get a response within 15 minutes. Again... I am very satisfied and would purchases again if I had the chance. I also would recommend this to anyone since they help you set it up and everything. You do not need to know coding. If anyone on these reviews are saying this... they are lying or posting a fake review. Always beware of those. They do exist!

Date of experience: September 3, 2017
Washington
1 review
0 helpful votes
Follow Joel M.
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Ive been using the Advandate dating site software solution for several years now, and own more than a dozen specialty niche dating sites using the Advandate platform. After extensive research comparing them to their competitors I decided to go with Advandate, and ever since Ive had nothing but great satisfaction. Its packed with all the bells and whistles that youd expect in a top level dating platform solution and I find they offer more features than their competitors. Its so simple to use and setup and even customize I dont consider myself as a pro techie by any means, and Ive never had any professional training to speak of, all knowledge Ive gathered along the way has been self-taught, and with that, just know that occasionally I do run into something I need help with or questions needing answers. Rick and his Advandate team are always there to help. They make it easy and are always thorough and courteous and Ive never waited more than an hour or so for my support emails to be answered. Its a rare thing these days as you may know. They even have a toll free number to actually talk to a real live person for any questions as well, which as you may know is also very rare these days. For me that matters and says a lot about how they view their customers. They actually and obviously want your business, and not only for the first sale, but in hopes of your future business too. If youre thinking about starting a professional dating website, take my advice and go with Advandate (best choice) -- Im confident that your experience will be as positive as my own. I wish you success and fun with your new venture good luck!

Date of experience: May 23, 2017
India
1 review
1 helpful vote
Follow Rupesh K.
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We have advandate software and it's been pretty cool since we got it.
We've been running for about 5 months now. Rick and Darren are always
There to take our chat. If you're looking for a good software don't
Believe the fake reviews here, call them or chat with them. Darren or
Rick can ease your mind.

Date of experience: May 21, 2017
California
1 review
24 helpful votes
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Advandate are thieves
April 23, 2017

I got Advandate and immediately had to hire people to rework the site I built. The templates are cheap looking to say the least. I complained and the owner (Rick) cancelled my license but kept my money. Apparently he can't take any criticism. If there are bad reviews he immediately says it is his competition. I can tell you it is nothing but his poor product and pathetic customer service. Take some great advice... use ANY other dating software!

Date of experience: April 22, 2017
NL
1 review
2 helpful votes
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We're happy so far with the software and support we have received from Advandate. They have been extremely helpful and their knowledge of the dating industry is paramount. They opened our eyes to so many different angles. If you a real review of Advandate then please feel free to contact me and I'll show you our site. If you're considering a dating site then call them. You'll find that you'll be more than happy for they love to talk about it. :)

Date of experience: April 12, 2017
Yemen
1 review
1 helpful vote
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We are MultusDating and we got the software and the mobile app about 4 months ago. The software is great and allows us to do multiple sites on one domain which is key for us. We also have the mobile source and it was just a great value. Rick is a good man over there and stands behind his word. He answers the phone unlike the Russians who appear to be in the states when they are not. Call Rick, he does answer the phone and he stands behind his product.

Date of experience: November 1, 2016
Rick J. — AdvanDate Rep
over a year old

Thanks Zen. Your site is coming along nicely. I love that you have multi-niches. Keep up the good work and thanks for the review.

India
1 review
14 helpful votes
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Loose money
October 30, 2016

I simply say nothing else I lost my money. No after sale support. Dnt purchase this date script

Date of experience: October 30, 2016
Rick J. — AdvanDate Rep
over a year old

Hi Samji, sorry you think that there was no after sales support. That's in fact not the case. We have been corresponding with you for over a week now and you have replied and we have given you every answer to every email.

New York
2 reviews
15 helpful votes
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Hmm
October 1, 2016

Some people just don't know how to communicate with their customers, I ask for simple instructions and they reply by putting the complaint info online. Now I know this company is low level service it won't get far.

Date of experience: September 28, 2016
Rick J. — AdvanDate Rep
over a year old

Yes, that is correct. It's your responsibility to back up your site. It's impossible for us to do that for you. It's your hosting so you have to back it up. You informed us that someone worked on your site and messed it up. Why do we have to reinstall your site when someone you hired messed it up? We installed your site as we do all customers but when you hire someone to work on your site and they mess it up then it's your responsibility. If you want us to reinstall your site then yes, we do charge a installation fee. This is quite normal and we informed you of this.

RU
1 review
0 helpful votes
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Version 12 is Cool
July 17, 2016

We just updated to version 12 and it's a completely new look. We love it. The new template darksnow is exactly what we wanted. Great software. We've very excited about this venture.

Date of experience: July 16, 2016
Thailand
1 review
5 helpful votes
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Getting support
July 17, 2016

I thought when you pay for the Platinum Package you get the free software updates installed and when it running on your servers? My website has had errors for 1/2 a year and I was told by rick he would fix it and update it it still has 11.2 on it? I have asked for the 20,000 profiles to be put in my account and installation guide for it also so I could update myself and install the profiles.

I dont mind waiting however I get promises and still no support like paid for please help me out here. I was going to pay for the traffic also but if the softwares not working why pay to get traffic to something not working?

Date of experience: July 15, 2016
Rick J. — AdvanDate Rep
over a year old

Brent, you're wrong about the profiles. We installed them for you. They were installed yesterday when you asked. We emailed you and told you that. Please read your emails. No one promised you that we would always install the upgrades for your site. We give you free upgrades and free support. It's up to you to apply the upgrades.

NL
1 review
0 helpful votes
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Great Service
May 28, 2016

Having toyed around and used many dating software apps, AdvanDate is the most user friendly software you can get and the tech support you get with iCupid now is 2nd to none and the good thing is the upgrade from version to version is a smooth transition. I can't recommend this script enough.

Date of experience: May 27, 2016
Canada
1 review
3 helpful votes
Follow J O.
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This is an additional review of Advandate on my part. To me, writing a review is serious. I try to be as accurate as I can when describing my experience with a particular company. On the one hand I want to help the company gain publicity, and on the other I feel I owe it to the readers to let them know what I experienced, in case it's not what they're looking for. Advandate and their iCupid dating software is a great purchase if, and I do emphasize "if", you have a similar style of doing business. Rick Jacobson, the owner, and his staff, offer excellent product support after purchase, as per my previous review. They answer quickly when you need them and they offer the odd piece of advice here and there to help you become profitable in your business as quickly as possible. For my partner and I, profits are not our highest priority. And for this reason we might not be a very good match as a customer for Advandate. And in fairness to them, in fairness to Rick Jacobson in particular, who has spent so much time trying to help us, his time might have been better spent helping other customers launch their dating site. We made so many changes to the software that it probably became frustrating for him to continue providing support for a product that had been altered so much. Let's be honest and admit that sometimes it's the customer who deserves to have a bad review and not the company itself. But I choose to simply call it "having different styles of doing business". We might choose to no longer have Advandate host our site, which is still in the development stage, because we have different priorities when it comes to how we do business. But I still recommend Advandate for anyone who wants to have a profitable dating site. The after-sale support is excellent.

Date of experience: January 29, 2016
New York
1 review
4 helpful votes
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TRUE STORY: I know about investigating things, and I should. You see, I have earned a Masters in Counseling Psychology, and a Ph. D. in Education from regionally accredited colleges and universities and also hold degrees in natural medicine. So I do not think I am an unwise man. Recently, I wanted a new online hobby. While talking things over with my wife, we discovered running a dating site would be exciting. The research started and I have tell you it was not easy deciding what to buy with all the good, bad, and ugly reviews. However, after talking with Rick Jacobson, I confidently believed in him and AdvanDate. Imagine that. We were up and running within minutes. Site is: PolyAngels.com. Since our purchase, the help and support Rick has given regarding any technical issues has been beyond expectations. I meant it. Day, (late) night, Saturdays or Sundays, whenever we called upon Rick, he was right there, and without cost gave us positive guidance. Try that with any other company. Why, I asked Rick do you provide free lifetime updates, help and support? He said, "I just want to give and see you become successful."

Date of experience: January 15, 2016
Sweden
1 review
0 helpful votes
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Just our little review of advandate. We purchased the software a month ago and while there were a couple php issues they were able to resolve them quickly. I recommend Advandate because of the one on one attention that we got. They are making many changes to the software and it's all for the better.

Date of experience: January 13, 2016
NL
1 review
4 helpful votes
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Outstanding Service
December 30, 2015

My name is Jesse and I bought the software from advandate.com about a month ago and the process has been exceptional. I previously had another software package from another vendor that I thought was in the states. It turns out they were in Russia. I contacted advandate and the owner Rick answered the phone. He helped me every step of the way. The service has been outstanding so I have to write this. The key difference is that Rick knows what he is talking about and he's an American, not a Russian. He appears to really care about his customers because he's always been available. That really speaks volumes about people that are available when you have questions. If you're thinking about starting a dating site, consider calling Rick first. Even if you don't buy from them you'll surely get some knowledge about the dating world while talking to him.

Date of experience: December 30, 2015
GB
2 reviews
3 helpful votes
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Absolutely brilliant, great software & superb tech support really cant fault them.
If your after dating site software that works then use this company, its user friendly & a good price.

Date of experience: August 24, 2013

From the business

AdvanDate Professional Dating Software and Mobile Dating App Solutions.


advandate.com
Charlotte, NC, United States