AdornReviews 9

Buyer Beware. SAVE YOUR MONEY-DO NOT PAY FOR EXPEDITIED SHIPPING! I ordered one $29.99 item which would have qualified for free shipping, with what was projected to be over a 20 day wait. I wanted this item for a friends birthday gift, so I paid an additional $12.99 for "expedited shipping" - which their website states would be 3-7 days within the US. The total charge to my credit card was $44.48. I placed the order on 10/20 and as of today 11/11- I still have not received this item! They say they offer "package tracking" - but on multiple attempts to track by using my order #, the reply was "order not found"? Every time I contacted customer service-it took a couple days for them to respond, with their reply always the same, "Please kindly wait". It isn't the $12.99 charge as that is relatively minimal, but it is the principal. I paid for an up-charge for expedited shipping and their website is misleading in the timeframes they post them to be. They took money for a service they did not deliver. This selling website-makes it appear they are very customer focused-which they are not. SAVE your money and shop elsewhere! And if you do buy from them, DO NOT pay for priority shipping and just be prepared for a long wait to receive it with very poor customer service communication.

I purchased an item from an advertisement on Facebook. However there is a catch. I purchased the tea towels to make. I was not aware the towels to craft did not come with the tread to make them and when I inquired about it, I was told go the the "2nd page" to purchase. When inquiring the price for just the thread is $50.00. Wow! $70.00 to make one tea towel with no instruction on the technique? I believe this should be looked into further from your corporation.