Adorlla

Ordered a flower shadow box gift for Mother's Day. It took a month to arrive from China (didn't realize it was from China). I was okay with that until it arrived broken due to extremely flimsy packaging. It arrived in thin bubble wrap and flimsy plastic packaging. Common sense is that it would break from China to US; they clearly cut corners where they weren't able to.

I notified customer service and requested a replacement, expedited shipping, and sufficient packaging. That came in the same packaging, more broken, and not expedited. I then requested a refund; no third chance. Customer service has been trying to negotiate this after they were notified of their negligence and we received a broken item….twice. Either way I'm getting my money back. We'll see if customer service would like to make it right first.

I see a lot of other good reviews for other products. It's possible they just don't package fragile items correctly. I would highly suggest going elsewhere is looking to purchase fragile items.

Awful disappointing, awful disappointing using fifty characters

I ordered a Father's Day gift for my husband. 50$ down the drain. It was pressed wood, not good quality. The colors were dark and not bright as advertised. The names of my children were barely legible. They offered a 30% refund and coupon. I told them to keep the coupon and just give me whatever refund they will give me. They have great customer service and were very helpful. I do not recommend their products after my purchase.

The items ordered were not as described. One item was damaged, the others were frames and the opening is a small thumbnail opening which you won't even be able to see the pictures. It took over a month to receive items and now I've been trying to get a refund for the last three weeks and they will not email me to tell me how to get a refund or give me one!

So easy, had just what I was looking for, y'all are awesome!

I ordered a Mother's Day gift on may 6. It's June 16 and I still haven't received it. I received messages saying it is bc they are overwhelmed with orders. It has shipped multiple times. Even after I cancelled the order nearly a dozen times. They never canceled it and just kept telling me 1-2 more weeks. Every week they did this. Now today I get a shipping notification. It's coming internationally. I am extremely unhappy with their service and will be going after them in a legal manner to get my money back if they do not refund it on their own at this point. This is by far, some of the worse customer service I've ever experienced. A really crappy business.

I ordered a customized gift over a month before needed. It came late, was broken, and had the wrong name. I contacted customer service about just a replacement. A few days went by and they offered me a coupon. I said no, I just wanted the right thing. A few more days go by, and they offer me a new one but it'll be delayed because of Mother's Day. Ummm...that was a month ago. At that point, I'm thinking this company is a scam. I just asked for a refund. More time goes by and they say they will refund me if I send them the broken, wrong name piece back to them internationally at my expense. No thank you. I spent a good amount of money on this and will just be out that money than spend even more for something that will also likely arrive broken and several months after the event I needed it for. Don't waste your time or money!

I am beyond disappointed and overall angry. Not only did I wait a MONTH to receive my item, what I received was HORRIBLE! The picture I submitted for the memory bracelet and the photo they put in there were not the same at all. They changed the race of my husband and his father.

I wanted this to be a meaningful Father's Day gift and had I received it when I was supposed to then I would have had time to order from a different company.

"Contacting" them is a joke. It takes DAYS for them to get back to you. I'm still waiting to hear if they're going to give me my money or fix the bracelet and send me a new one.

I purchased an item for Mother's Day, I paid for the VIP And standard shipping. I was told that my Standing in line would be greatly reduced due to the VIP and instead it still took Over 30 days to get my item. When I finally did get My item it is tacky where the Decal is located and the adhesive is coming off. After about 2 weeks of back-and-forth they finally Agree to give me a Full refund after I threatened to call my credit card company. However I am responsible for Shipping the item Back at my own expense to China. I had sent them proof of the defective product and instead of just giving me My money back. They offered me a partial refund Of 20% or I have to ship it back myself.

Don't order anything from this site, EVER! I saw an ad on Facebook for this cute personalized flower pots and thought it would be a great gift for my mom for Mother's Day. I was aware that the pot probably wouldn't arrive before Mother day as I did order 2 weeks before and personalized items tend to take longer. Fast forward 5 weeks later and my mom FINALLY received her pot but it was completely damaged. She could hear the rattle of the broken pieces when she lived the box off the door step. She sent me pictures of the packaging and the broken pot, and I immediately messaged the customer service at Adorlla attaching the pictures and my purchase confirmation. The response I got left me baffled. The service representative told me they were sorry and offered me 20% of my purchase as a refund! THIS IS ABSURD! What disrespect this company has for their customers. This pot cost me over $50 and they want to refund me a mere 20% of that for a pot that arrived broken and almost an entire month AFTER Mother's Day as passed? Shame on them! Please, don't let anyone buy from this company, they are a scam!