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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
919
value
728
shipping
743
returns
400
quality
1,772
This company does not typically respond to reviews

We monitor reviews for authenticity

Alaska
1 review
0 helpful votes
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Awesome for men!
March 7, 2015

I have ordered form VS and now Adore Me. I am hooked on Adore Me and so is my beautiful wife. I surprised her and bought 10 pairs of matching bras and panties from Adore me and she never knew Adore me existed. She is THRILLED! The quality and style of this lingerie is sexy and classy and doubtful I will order from VS again. The prices are super reasonable, the packaging is amazing! My wife was thrilled to open several classy black boxes with the Adore Me logo on them. Then the bras were all wrapped in fancy tissue paper making it seem like a truly romantic experience. My orders from VS show up in a lame plastic shipping bag and the bras wrapped in clear plastic. Love that when purchasing a bra you can order matching panties! What a concept! Instead of having to look in a separate section of the site for that. Makes it so easy for us men! Adore me has flat got it going on! Keep it up and my VIP membership will always be used! Thank you!

Date of experience: March 4, 2015
Adore M. Adore Me Rep
over a year old

Hello Kevin,

Thank you so much for your kind words. Our goal is to provide customers with excellent, flattering lingerie each time they shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you and your wife time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Virginia
1 review
1 helpful vote
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I only ordered from "adore me" on two separate occasions and unfortunately I was very dissatisfied both times. The lingerie is low quality, the appearance is cheap, and I had a careless incident occur with my second purchase that caused me to cancel my membership. The bras do run small around the bust and in cup size, so if you do decide to purchase through them, size up. The first bra fit well except there could have been more room around the bust, but during my second wear, one of the shoulder straps broke. When I opened my second package from adore me, inside the nicely wrapped tissue paper was a piece of pre-chewed gum. The packaging the bra and pantie set were in did not appear tampered with, but it ruined my experience with adore me. One good thing I can say is, they didn't hassle with me about canceling my membership, however, my advice, don't waste your money.

Date of experience: March 4, 2015
Adore M. Adore Me Rep
over a year old

Hello Kayln,

We are terribly sorry to hear that!

Our goal is to provide you with excellent lingerie that fits perfectly and flatters completely each time you shop with us. We hold our warehouse to high quality standards to ensure each shopper receives their lingerie in great condition.

We apologize deeply for any inconvenience this may have caused and assure you we intend to investigate this incident. Sending a damaged product from our warehouse is entirely unacceptable. Any further information you can provide would be of assistance.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Florida
1 review
0 helpful votes
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Always great
March 7, 2015

I always like what I receive.
Sometimes the unlined bras do not fit me well, but that is my body not product.

Date of experience: March 4, 2015
Washington
1 review
0 helpful votes
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Read the fine print
March 7, 2015

AdoreMe is great! I decided to write another review only because I have read many negative reviews and don't understand why?!?!
First, read before you agree to purchase people! It clearly states that you will be enrolled for the auto $39.99 which you can not only skip a month but you can also CANCEL AT ANY TIME, or you can put yourself on vacation(which I have used) I have been a customer for almost a year and have made at least 3 lingerie purchases one which was returned with no issue, and 1 swimsuit purchase. They have always been clear of their policies which is why I ADORE them! Even when I forgot to skip a month I was able to log in to the app and get refunded within a few days.

Date of experience: March 3, 2015
Adore M. Adore Me Rep
over a year old

Hello Tanya,

Thank you for your review!

We’re always glad to hear from happy shoppers—it lets us know we’re on the right track.

Check in soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Maryland
2 reviews
0 helpful votes
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Love it!
March 7, 2015

I really love the sets I got! I feel so pretty so such a great price!

Date of experience: March 3, 2015
Florida
1 review
0 helpful votes
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Loved it!
March 6, 2015

❤️❤️❤️❤️❤️❤️

Date of experience: March 3, 2015
California
1 review
0 helpful votes
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Love!
March 6, 2015

Super easy to deal with. Sizing is very accurate and everything is super sexy and comfortable

Date of experience: March 3, 2015
Adore M. Adore Me Rep
over a year old

Hi Leslie,

Thank you for the review!

We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

California
1 review
0 helpful votes
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Most comfortable bras
March 5, 2015

They fit better and more comfortable than any others I've been able to find

Date of experience: March 2, 2015
California
1 review
0 helpful votes
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Fun. Fast. Easy.
March 4, 2015

Lots of cute styles to choose from. Only 4 stars though because they have been sold out of a lot of styles in the larger bra sizes. :( other than that great price and fast shipping.

Date of experience: March 1, 2015
Adore M. Adore Me Rep
over a year old

Hi Kathy,

Thank you for your review.

Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Canada
1 review
0 helpful votes
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Always the best
March 4, 2015

I love the uncomplicated service. The product is great and if there is ever a glitch Adore Me goes above and beyond to fix it.

Date of experience: March 1, 2015
Adore M. Adore Me Rep
over a year old

Hi Susan,

Thank you so much for your review. We appreciate your feedback.

Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Canada
1 review
1 helpful vote
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I didn't notice that I was signing up for a reoccurring charge on my credit card when made my first purchase until over $100 had already been charged to my card. I went through a whole ordeal as soon as I noticed the charges, trying to get my money back, but they refused to give me my money back. Now I finally log back in, thinking "well, if they aren't going to refund me, I might as well use the credit I have", only to see that it has EXPIRED! My store credit now equals $0 because I waited too long to use it? I still can't for the life of me find any information on their website stating that you have a certain amount of time to use your credit. I'm beyond exasperated about the whole thing. Shady shady business.

Date of experience: March 1, 2015
Adore M. Adore Me Rep
over a year old

Hello Veronica,

We are terribly sorry for that.

As customer satisfaction is our main priority, we have revised our policy and now store credit does not have an expiration date anymore. Please send us a private message with your account information (or send us an email at [email protected]) and we will be happy to restore your credits.

Kind regards,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

Washington
3 reviews
1 helpful vote
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Awesomeness
March 4, 2015

I would recommend this product. Feels cozy, right size, looks beautiful and charming.

Date of experience: March 1, 2015
Canada
2 reviews
0 helpful votes
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Great fit, looks great!
March 4, 2015

Great experience overall! Easy to order. Cross border customs cause delivery delays.

Date of experience: February 27, 2015
Missouri
1 review
0 helpful votes
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LOVED IT!
March 4, 2015

I was a little scared to buy anything like this from somewhere other than Victoria's Secret... and when I received my set in the mail... I FELL IN LOVE. Great product for an amazing price!

(I received my first set complimentary from Influenster & AdoreMe for testing purposes.)

Date of experience: February 27, 2015
Canada
3 reviews
6 helpful votes
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Great Experience
March 4, 2015

I ordered a bra set back in December. I was a bit skeptical at first, but since I was able to get my first set at $20, I thought, why not?

Contrary to what other reviewers are writing, there were several mentions throughout the signing up and checkout process that my credit would be charged $39.95 per month if I didn't "skip" that month between the 1st and the 5th.

The set I received is great. I've been wearing the bra on a daily basis since I received it, and I haven't had any issues with the construction or the material. The bra is true to fit, and the panty fits very well also.

Date of experience: February 27, 2015
Adore M. Adore Me Rep
over a year old

Hi Vicki,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Texas
1 review
0 helpful votes
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Best lingerie ever
March 4, 2015

Adore me is my favorite place to get bras and pantie sets. I can get a bra that actually fits me and bottoms to match. The lingerie is sexy too.

Date of experience: February 27, 2015
Adore M. Adore Me Rep
over a year old

Hi Tara,

Thank you for your review.

Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

Canada
11 reviews
56 helpful votes
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Even though this is a subscription based style of site such as JustFab where you can opt out of the monthly charge if you wish, it is still a very viable site! The items I've ordered have been very cute, soft and stylish as well as good quality. I find their products are true to size (I'm 5ft tall and about 125 lbs - I always order a small) and their site is very easy to navigate, and there are lots of visuals so you can easily see what you're getting. The only downside to Adoreme so far that I can see is their live chat option. This is where you can ask questions about the products and such, so when I decided to try it I asked some basic questions about some of their cup sizes and about a product they offered that looked similar to a delicates washing bag. First of all I had to wait so long for a response to everything I typed I eventually gave up but when I asked about the delicates washing bag they offered the representative had no idea what I was talking about. Not only that but it was quite obvious to me that their grasp of the English language was quite minimal. But with all that being said I still like their products and what they have to offer, shipping times were a little bit longer than they predicted but since they are coming across the border to me here in Canada it is understandable. The items come all nicely wrapped in tissue paper with a bow and packaged in an adorable little box. Nothing has come in squished or bent out of shape. I would probably try out more of their products if their chat service was somewhat improved since it would be nice to ask questions concerning products I would like to purchase before I order them since shipping them back is a hassle as well as expensive. Overall I would have to say it's a worthwhile site :)

Date of experience: February 27, 2015
Adore M. Adore Me Rep
over a year old

Hello Casey,

Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.

We will definitely investigate the issue you mentioned, regarding our live chat option, in order to find solutions for improvement.

In regards to customs charges, any package crossing international borders may be subject to local regulations and fees. In Canada, this amount varies from 5% to 15% of the order price, depending on your shipping address. That said, we do our best to assist shoppers throughout the process! We understand your frustration and apologize for the inconvenience.

What’s the next step?

You can ask for a readjustment of the custom fee by completing this form: http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g.pdf and sending it to your CBSA Casual Refund Centre (address is at the bottom of the form).

Please let us know if there is anything else we can help you with.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]

www.adoreme.com

Virginia
1 review
1 helpful vote
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Great
March 4, 2015

My fiancee loves this stuff. She's happy then I'm happy!

Date of experience: February 27, 2015
Colorado
2 reviews
1 helpful vote
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Amazed!
March 2, 2015

Everything so far is incredible. From the adorable packaging to the nearly perfect fits!

Date of experience: February 27, 2015
Adore M. Adore Me Rep
over a year old

Hi Jessi,

Thank you for your review!

We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com

North Dakota
1 review
0 helpful votes
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LOOOOVE IT!
March 2, 2015

Love the fit, the selection, the PRICE! My "night time wardrobe" has just increased 3 fold and will continue to grow! LOVE!

Date of experience: February 27, 2015
Adore M. Adore Me Rep
over a year old

Hello,

Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.

It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]

www.adoreme.com