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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Happy that there is a good option other than Victoria Secret.
ADORE ME STOP BILLING MY CREDIT CARD!
YOU SAY I CHECKED A BOX ON YOUR SITE... THEN UN-CHECK THE BOX
STOP MANIPULATING
YOUR CONSUMERS ARE FORCED TO CHECK A BOX TO MOVE FORWARD TO PLACE AN ORDER. I CAN NOT DO BUSINESS WITH A COMPANY LIKE YOURS.
I HAVE CANCEL MY ACCOUNT WITH YOU, I HAVE EMAILED YOU TO CANCEL MY ACCOUNT, I HAVE SPOKE TO YOU IN THE PHONE, STOP BILLING ME
JUST STOP!
I WILL CONTACT CONSUMER AFFAIRS.
I DO NOT WANT AN ACCOUNT WITH YOU EVER AGAIN
KELLY HEGSTROM
I love the comfortable feel of the bra set I ordered.
I don't 'feel' the bra during the day or evening, and I'm
Not in a rush to take it off at the end of the day.
Hi Kathy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
My wife love the product, the quality, and the style. I love seeing her in it and her beautiful smile as well as her other assets. She is the star of my show.
Sexy soft and simple. It gives her the relaxing sleep wear with the simple but very sexy design. High quality very soft material. I love to see her in it. To snuggle up with in bed and more or to just be around the house. Great job!
Great stuff! So comfy and sexy and to top it off, my man loves it too! He loves getting on the app and helping me pick out my newest buy! Awesome! My only wish would be if they had more styles in my bra size with is a 38B.
Hi Mandy,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again! We will definitely take your suggestion under advisement.
XO,
Adore Me
[email protected]
I did have some issues tracking one of my packages... but received it very quickly. Slightly obsessed with the lingerie i bought, will forsure purchase from AdoreMe for years to come.
Hi Madison,
Thanks for your feedback.
We’re glad you had a good experience overall! Did you know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
This set was true to size for me and very comfortable. The presentation was very nice inside the box too. The only thing I might want to change is the outer shipping box. It is a black box with the company name all over it, and while some might like this, I was hoping for more discreet packaging. But as far as a review for the actual product goes, 5 stars all the way!
I Bought this piece for my wedding night, and I felt beautiful and sexy in it. The size was perfect and it made the night perfect!
Hi Ashley,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Shipping was slow but arrived in the time it was said to be there. My order came in a nice box. And everything fit right. I will be buying again! And I will tell friends about adore me.
This is the first time to receive anyting from AdoreMe. My wife loved it. The look and quality were fantastic. She looked great in the set.
I ordered a bustier online since they were having a sale. The product was fine but just too large, so I needed an exchange. Turns out the customer service is just terrible in general. The site boasts easy returns and exchanges. And my assumption was that a subscription site like this should have great customer service. That was not the case. The website kept leading me in circles from one help page to another. Then finally it told me to contact customer service in person (via either email or phone) if I wanted to exchange the product. I had to contact them more than once before I finally got a response (around 2 weeks later). By the time I had time to read through their lengthy explanation, it was past their return policy due date. So now I have an extra large bustier for nothing. Additionally, I am now trying to cancel my VIP membership, which is also proving more difficult than I had previously thought. There isn't a simple "unsubscribe" button. You must talk to customer service and email them.
Hello Julie,
Thank you for your review.
We have looked into this and saw that your item was a final sale item, and that is why you could not process the exchange request from your account. Sale items cannot be returned, they can only be exchanged for same set, different size while stock lasts (this is mentioned on the sale page). Moreover, we see that one of our representatives replied to your email and mentioned that they have allowed an RMA request for the set so that you can start the exchange process for the size you want.
To learn more about the benefits of membership or to unsubscribe directly from your account, you only need to visit our online helpdesk: www.adoreme.com/helpdesk.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
Ordered 4 sets of pj's for my wife for x-mas. They are very nice quality and she loved them. There are no washing instructions so we emailed customer service and have not heard back. I will probably order again.
Hello Jeff,
Thank you for your review. We are terribly sorry for the delay in response from our customer service. We were experiencing a temporary glitch with our email platform that prevented us from receiving some emails from our customers. However, we have resolved this issue and will be happy to answer your questions.
We'd recommend washing the items using the delicate cycle or hand-wash them. Here is our FAQ section: http://help.adoreme.com/customer/en/portal/articles/2286118-how-to-properly-wash-your-lingerie-
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
I ordered 3 bra/panties sets! They are wonderful! So comfortable and the price is so amazing!
They take your money, and when you call them, they put you on hold for an hour. Plus, their products are of a $#*!ty quality.
Also, when you buy something, make sure you delete your credit card! Seriously, they will take money from your card without you buying anything! And if you ask for a refund, they won't even answer you! Worse service and worse best that ever existed!
Hello Meryem,
Thanks for the review, we’re sorry to hear you had trouble contacting us.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
To learn more about the benefits of membership or to unsubscribe, you only need to visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions!
Best,
Adore Me
[email protected]
I like most women was looking for a website that could offer me secy, yet affordable bra and panties options. I scrolled through the website and found more than a few things I liked. The first shipment I got came rather quickly however none of the bustier's I ordered even came close to fitting. I returned those a decided to give the panties a try. I received three different styles and worried about how they would hold up. The material that was used while cute looked cheap. Indeed they were cheap. I then decided to cancel the membership. I sent email after email asking. Waited on hold forever during the workday so I could cancel. And yet nothing happened. It was after my final email where I threatened to stop payment did I get a response to my cancellation. After having cancelled the account I am three months out and still being charged for my monthly shipment. I again have called and called, emailed and emailed with no response. I say you get what you pay for. Go to a reputable store and buy the good stuff. Its worth it after all this nightmare. Even after you write a review like this the company does nothing but give you a generic response. They charged my checking account three times in the month of December and again in January. I had to call the bank and get a new card and am still waiting on them to refund my money they wrongly charged to my account.
Hi Kellie,
We are sorry to hear you had trouble contacting us. Please note that VIP members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
To learn more about the benefits of membership or to unsubscribe, you only need to visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
All my products have been spot on and great products.
Hi Kerstina,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I'm so in love with my merchandise I'm never shopping in stores again.
Easy to navigate the site, reasonable prices, and beautiful lingerie, what's not to love.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thanks for the review, we’re sorry to hear you had trouble contacting us.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com.
To learn more about the benefits of membership or to unsubscribe, visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]