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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Finally affordable great comfortable and fitted lingerie! Yay! :D
The bottoms fit perfect, the top was a little small on the boobs.
I have been trying to cancel their so called "VIP" membership for a month. It is impossible to do, I have had both of my phones on the customer service line, after 20 mins. Each line has been hung up on, over and over again! I am ready to cancel the credit card that is on file with my bank and report this company to the state attorneys office.
The want you to follow a "simple 3 step" process to cancel, which can only be done via email and no reply is ever received. For an online market place, this company should know that these ugly practices will become known and no one will shop Adoreme. Jerks, again, how dumb do they think we are?!
The sizing is very accurate, and the lingerie is so cute! I will definitely be ordering more.
I have had a very good experience so far. No problems with the merchandise. The merchandise I've purchase has come on time.
First time buyer, love my new sets. Easy purchase and delivery
They don't tell you about the monthly fee, and then charge you on the down-low the next month. They refunded me for the month i realized what was going on, but not for the previous month. They are impossible to contact on the phone, as they have ridiculously long wait times. They won't cancel my membership, even though I keep emailing them. I literally ABHOR this company. Not to mention, the one item I did order (in a size larger than I normally wear) was WAY too small.
The order I placed was never delivered, and customer service will not respond to my emails or answer phone calls. It is so frustrating as I like their products, but this would make me consider deleting my VIP account.
I have tried to cancel for months now but since this company is super unprofessional, they make it as hard as possible for you not too. Do not fall for the product, they are scam artists waiting for you to put in your CC number and charge you all year against your will. I personally regret giving this business my hard earned money
Hello Mackenzie,
We are sorry to hear you had an unpleasant experience.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at [email protected] explaining the case and why you were not able to request a refund within our 30 day limit.
To unsubscribe directly from your account, visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
Can't cancel tried calling kept charging me. Always has 20 min plus wait times. Staff can't cancel and had to put dispute with credit card company. Hung up on too. No return call back. Left multiple messages
Hello Sam,
Thanks for the review, we’re sorry to hear you had trouble contacting us.
You can unsubscribe directly from your account by visiting this link: www.adoreme.com/helpdesk and following the instructions.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
Website was easy to navigate, tons of styles to choose from, very fast shipping and amazing prices! To top it off, fit was perfect! I can't wait to get another set!
Hi Lisa,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
[email protected]
This was my first time using Adore me and I was impressed with the quality of the product and it fit perfectly. Which, being plus-sized, I have a lot of difficulty with, Thank you Adore Me. You have gained a new customer!
The products I have ordered are just lovely, well made an fit like a dream. I have 3 more items I wish to purchase however customer service has been non-existent, I have been on hold several times for past 15 minutes either to be hung up on before anyone speaks or it just keeps ringing until I finally give up. The issue I want to change my method of payment. I have a new card but it refuses to let me enter it and always reverts back to the old one which has been canceled due to suspicious activity in my account. It says add new card, I enter all the new information, but it will never let me change it. This is the second e-mail I have sent the last one said I accidentally swiped left, what does that mean? It was not even in the e-mail but in the heading! Please someone call me or get in touch with me so I can change my payment information and continue ordering from this site. I wish customer service was as good as your products... HB Clark
I loved the items I bought and the 3 day shipping was great. Everything I have bought is very comfortable and true to size.
My purchase delivered faster than I expected. The product for perfect and looked amazing! I feel great in it!
Had to send the first set back--that experience was flawless! The XL panties too big and long line bra band 36 too tight. New set L panties perfect fit, 36 band perfect. I loved it and so did my hubby boy was he surprised! Will definitely be back for more sets. FINALLY, I can find beautiful and reasonably priced lingerie in my size.
Just one complaint: AdoreMe needs to do really UP their email response time. It took a week before I received a response and I sent 2 emails!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauren,
Thanks for the review! We are sorry to hear you had trouble reaching us. We have looked into this and saw that you have been in touch with a representative on Feb 1st.
According to the available tracking information, your item was delivered in or at the mailbox at 1:34 pm on January 27,2016 in DENVER, CO 80220.
To see this information, please log into your Adore Me account, click My Orders, then click track this order.
If you’d like to investigate further, USPS may be able to provide more information. Please call 1.800. ASK. USPS to request that your local post office locate your missing package. When prompted, opt for "DELIVERY" assistance. USPS will follow up with you within 48-72 hours with their discovery. If they can’t produce your package please call us back at 1.800.433.2367 Monday–Friday 8:30 a.m.–8:30 p.m. (EST) with your case # and we may be able to further assist you.
Please let us know if you have any questions, we’re happy to help!
Best,
Adore Me
[email protected]