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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
919
value
728
shipping
743
returns
400
quality
1,772
This company does not typically respond to reviews

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
Follow Jose D.
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Wonderful products!
April 17, 2018

I will buy again because Of the quality and pronto service that I received. My fiancé is happy and every fitted well.

Date of experience: April 15, 2018
Adore M. Adore Me Rep
over a year old

Hi Jose,

Thank you for reviewing Adore Me! We are delighted to hear that you had an excellent experience.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Florida
1 review
0 helpful votes
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Im hoping some of your issues are resolved with the new warehouse. I absolutely love your product I hate your policies on canceling orders. You give me 30 minutes to cancel but you guys can hold my money hostages for weeks. If an item is out of my air or unavailable instead of giving me an option to pick something else before it to becomes out of stock is not an option. I have wait weeks for you to SHO items. Im waiting now for you to show pan item and I dont know if its out of stock but I dont want to continue to wait I would rather pick something else but your policy says I have to wait-or pay to order another set and you only offer credits no refunds unless you get hit with a restocking fee and so sometimes you can purchase something for $49.99 and then your voucher code is go up to $39.99.

Date of experience: April 15, 2018
Sandra N. Adore Me Rep
over a year old

Hi Robin,

Thank you for taking the time to review us.

I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Nebraska
1 review
0 helpful votes
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Boyfriend says it's better on the floor but it makes me feel amazing. Makes me feel even sexier. Fits perfectly compared to Victoria secret sizing. Anywhere else would be different size.

Date of experience: April 15, 2018
Adore M. Adore Me Rep
over a year old

Hello Kris,

Thank you for your kind words.

You have just voiced our thoughts. We aim to offer confidence with our gorgeous sets. We are delighted to hear that we have succeeded in your case. Check out our upcoming new styles at the beginning of the month. We plan to continue the series of beautiful sets.

XO,
Adore Me

Texas
1 review
0 helpful votes
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A great purchase.
April 17, 2018

This set is so comfortable. This is one of my favorite sets and I will continue to purchase more from this site.

Date of experience: April 14, 2018
Adore M. Adore Me Rep
over a year old

Hello Vanessa,

Thank you for the wonderful review.

We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness. We are glad that we could be the ones to deliver this experience to you.

Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.

XO,
Adore Me

California
1 review
0 helpful votes
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This website never fails me.
April 16, 2018

This is my third set from them and I love it! Always really easy to use and very thorough. I get text notifications on all my orders and I know exactly when my items arrive. I will be buying from them again very soon.

Date of experience: April 14, 2018
Adore M. Adore Me Rep
over a year old

Hi Luna,

Thank you for your funny review! We are delighted to hear that you enjoyed your shopping with us.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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I ordered this bathing suit and cannot wait to wear it. Overall a great fit but I did size up on the bottom and Im glad I did because theyre still a little snug. The tops in general havent had as wide a band as I would prefer, but nothing too narrow. Overall an amazing suit.

Date of experience: April 14, 2018
Sandra N. Adore Me Rep
over a year old

Hi Jumana,

Thanks for taking to write this review.

We really appreciate you being so open with us about the product you received.

Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.

Do reach out to us if there's anything we can do to help. We're here to support you.

Washington
1 review
0 helpful votes
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Just say yes!
April 16, 2018

The perfect fit everytime. Great selection to choose from. My man is never disappointed with the new monthly selection.

Date of experience: April 14, 2018
Adore M. Adore Me Rep
over a year old

Hi Jacqui,

We’re always glad to hear from shoppers—thanks for the review! We are happy that the lingerie impressed your husband.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me

New York
1 review
0 helpful votes
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Great fit and looks sexy!
April 16, 2018

The style accentuated my curves and is unique. I like how it flows and fits me well. The ties on the cups are also cute and fun.

Date of experience: April 14, 2018
Adore M. Adore Me Rep
over a year old

Hello Jill,

Thank you for the valuable feedback.

We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!

XO,
Adore Me
[email protected]

Nevada
1 review
0 helpful votes
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It was amazing
April 14, 2018

Great quality swim suit. Easy process ordering online. I havent stepped into a Victorias Secret in years.

Date of experience: April 14, 2018
Adore M. Adore Me Rep
over a year old

Hello Alexis,

Thank you for the 5-star review.

We are delighted to hear that you had an addictive shopping experience. It was our pleasure to share the gorgeous selection we have carefully designed for your satisfaction.

Don't forget we have brand new items at the beginnig of each month!

XO,
Adore Me

Illinois
1 review
0 helpful votes
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Great
April 14, 2018

Fit perfect, absolutely love the feel and very comfortable, the matching panties LOVE them a great set

Date of experience: April 13, 2018
Adore M. Adore Me Rep
over a year old

Hi Chrystal,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Washington
1 review
0 helpful votes
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Awesome
April 14, 2018

Very comfortable and sexy, true to size and excellent customer service, would definitely recommend this to everyone.

Date of experience: April 13, 2018
Adore M. Adore Me Rep
over a year old

Hi Nicole,
Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
[email protected]

Illinois
1 review
3 helpful votes
Follow Aimee R.
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I was a member for a year and a half and I never had a problem until a month ago when I placed an order that never arrived. I've tried calling customer service and either no one answers or you are put on hold for such a long time that the call then hangs up. I've written emails that go unanswered and then finally get a generic one back saying they have changed warehouses and this is the delay in shipping. Well I'm not the only person having this trouble if you search the web or look at Adore Me's Instagram page. I gave them a month and then reported them to the Better Business Bureau where I got refunded my money. I then tried to cancel my VIP membership but they wont allow me to do that either. This is absurd and who knows how long it'll take me to rid myself of this bad company. Do yourselves a favor, don't bother buying from here. The stuff is cute but cheap and after the fiasco of trying to get in touch with someone regarding orders, I rather go and pay good money for better lingerie. Now I'm hassled with trying to get out of this membership.

Date of experience: April 12, 2018
Florida
1 review
0 helpful votes
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Another Awesome Order!
April 14, 2018

My wife loves her monthly surprises! Everything fit perfect I recommend the service to all of my friends.

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hello Matthew,

Thank you for your review.

We are excited that both you and your wife are amazed by the design. We can't wait to deliver more sexy items to your door.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!

XO,
Adore Me
[email protected]

Minnesota
1 review
0 helpful votes
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First Purchase
April 14, 2018

The material felt amazing and was a complete success for a nice night in. I would definitely be buying again.

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hello Acasia,

Thank you for the wonderful review.

We are thrilled to hear that the material was soft and comfortable. We aspire to design lingerie that hugs you so perfectly that you do not want to take it off. We also never forget to spice the designs with just the right amount of sexyness.

Check back for more carefully crafted styles each month. We hope to dazzle you even more. We often release the same styles in different colors.

XO,
Adore Me

Germany
1 review
0 helpful votes
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Suit
April 14, 2018

Great look on her she loves the string bikinis and she looks hott can't wait to show her off at the pool

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hello Mike,

Thank you for your review.

We are elated to hear that you loved the flirtyness of the designs. We hope to bring more sexy styles to your door in the near furture.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me

Michigan
1 review
0 helpful votes
Follow Cedrecia J.
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I love adoreme.com
April 14, 2018

Bras and panties are true to size. They're very sexy and affordable. The only issue I had was a bathing suit that was way to big for a 2x.

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hello Cedrecia,

Thank you for bringing this to our attention.

We're sorry this set wasn't perfect the first time around. We understand shopping for intimates online can be tricky, that's why we offer free and super easy exchanges! We promise it really consists of only a few steps!

Just access the following link while loggged into your account:
http://www.adoreme.com/awrma/customer_rma/new

Submit your request, print the return label with just two clicks and affix it on the box!

Drop it into the nearest mailbox and you are done with the returning part!

After that you just have to order the replacement set with the voucher you were provided after submitting the exchange request.

You can breeze through it in no time! We hope this helps.

Best regards,
Adore Me

Florida
1 review
0 helpful votes
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Overrall very happy
April 14, 2018

I was so happy with my order even my hubby loved it.the items i order fit good and for me to be a full size woman i was very happy and sexy.

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hello Claudia,

Thank you for the valuable feedback.

We are truly happy that you loved your new style and that the small details have impressed you. Our goal is for you to feel as your most beautiful self in our lingerie.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more gorgeous lingerie!

XO,
Adore Me
[email protected]

Germany
1 review
0 helpful votes
Follow Tammy C.
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Awesome ordering service!
April 14, 2018

I joined in December and have LOVED every minute of using the service. I haven't had to return anything but IF you need to, it's just a few clicks and it's done! I tell everyone about Adore Me!

Date of experience: April 12, 2018
Adore M. Adore Me Rep
over a year old

Hi Tammy,
Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
[email protected]

Florida
1 review
0 helpful votes
Follow Darlene P.
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I love it!
April 13, 2018

I love my experience with AdoreMe. I love their undergarments. Everything is made so well and has such quality.

Date of experience: April 11, 2018
Adore M. Adore Me Rep
over a year old

Hello Darlene,

Thank you for your lovely review.

We are happy to hear that you loved your style so much. We love the way you described it. Fantastic quality is what we aim for.

Check back for more flirty items soon. We release our newest designs in the beginning of next month.

XO,
Adore Me

North Carolina
1 review
0 helpful votes
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Me at last
April 13, 2018

I've never really took the time for me. I always came last. Ordering from Adore Me have me something special to look forward to.

Date of experience: April 11, 2018
Adore M. Adore Me Rep
over a year old

Hi Autumn,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]