If I could give this business negative stars, I would. Customer Service is a joke. They do not take into consideration that perhaps the customer knows what they are looking for in a bra. I've complained several times about how off my orders were. They said several times they would change it up and offer a selection of sizes that are similar. Never did. Stylists are no better than your 3 year old picking out clothes for you. Seriously. I gave specific details about what size, type, padding, and colors I wanted. I got none of what I asked for. Instead I got everything I made clear over and over again that I DID NOT WANT. One of their stylists told me an A cup is the same cup size as a D cup! Since when? It's a complete waste of time and waste of money.

This place is a total scam, and their customer service is a joke. When I placed my order for the "Elite Box", it said TWICE plainly in black and white when I went to check out "Pay $0 today!". It did mention that there would be a stylist fee of $20, but was very misleading and unclear about WHEN that would be charged. So I was left totally confused and frankly very p***ed off when I checked my bank account and saw that they had charged me the stylist fee immediately. Seeing as how I had just spent my entire paycheck on Christmas, it caused me to incur an overdraft fee with my bank. I called customer service (after having to do a Google search for their phone number; apparently they don't want people to be able to easily get ahold of them for obvious reasons) and spoke with a woman named "Tiny". I told Tiny about my confusion with the charge seeing as how it said that there was $0 due at the time of the order and that I needed them to cancel me immediately and issue a refund because they were going to cause my bank account to overdraft and explained that there are fees associated with this. Rather than apologizing and offering to fix it immediately, this woman just went in circles with me trying to "explain" the styling fee. I had to tell her at least twice that I didn't need her to explain, I just needed her to fix it. I even at one point told her that if she needed to escalate me to a manager that would be fine and she just flat out ignored me and kept trying to "explain" why there was a fee even though it tells you that you don't have to pay anything up front! Eventually I just had to stop her and tell her I would file a claim with my bank and write a review on every website I could find to warn people about the bait and switch and hang up. If you're going to charge a $20 fee, you need to tell people WHEN so that they can expect it! Not, "Pay $0 today!" and then charge them the next day! Worst subscription box experience ever. BUYERS BEWARE!

Adore me is a horrible company. Do not order with them, especially within Canada.

My first order with Adore Me when I signed up with them as a V. I. P went fine. I got my order within 10 business days, with all the items that were ordered, in a nice protected box, and reasonable quality. (Not to be compared to La Senzas or Victoria Secrets quality, though).

Now that I've ordered with them a second time I'm being completely ripped off. I placed an order on October 15th. The expected arrival date was supposed to be on October 22nd-25th.

It is now November 7th and my order just showed up at the door. In a demolished box. And a receiving fee of $65 and change.?! I refused the package and called the company immediately. Apparently I have to pay the shipping fee, they won't pay for it, even though I paid for shipping when I processed my order. What's even more frustrating, is they are going to have to pay for the shipping regardless when it gets sent back to them, so why not just make your customer happy and pay for the shipping as promised?

The box is on the way back to them. Even if there wasnt an absurd shipping fee I would have probably refused it anyways because of the quality of the box; I'm sure there is missing items.

They will not issue a refund. I am now out $167.98 Canadian for only 2 sets of lingerie. (They get you with low advertised pricing in U. S currency). I never expect to see that money again even when they do receive the box back.

I can not believe they expect me to pay $240 for 2 sets of lingerie. I could go to a designer boutique and pay only a slight bit more for much better quality and service.

This company has turned into scam artist, caused me an unnecessary amount of stress, and literally robbed me of my money.

F you Adore me.

Be wary of this site! They may have cute braziers and undergarments but they also have a vulnerable network that allowed for my account to get hacked resulting in the fraudulent, unauthorized charge of $150. Their network is weak and in the countless times I've called them for resolution, no steps have been made to resolve this. Their customer service representatives informed me that they believed the order to be fraudulent then went ahead and shipped anyway to some hacker in Florida who just spent a portion of my rent money on leggings. While the first representative I spoke to was helpful and apologetic, I found myself speaking to progressively more vapid and misinformed sales girls unable to help me in my time of stress. Do not trust this site. Their network is weak and you may suffer my same fate. Save yourself (and your wallet) some heartache and shop somewhere better.

Have been trying to process an exchange for the passed 4 days and no one is responding to my emails. I call and keep getting told "oh you can process it tomorrow" but when I try to do it, it tells me that I have to get authorization first. Everyone keeps says that they "pre approved it" so I can do it on my end and yet I can't. My item is exchange only and I need it soon but they keep $#*!ing around and if the swimsuit goes out of stock of the size I need I will be very upset. I already had to repurchase it in another color because apparently the same set in different colors isn't the same set so you can't exchange that way... so I had to spend another 39.95 to get it in another color and their size chart is f'd up so you're never sure if something will fit or not. And, for me, none of those things would be an issue if customer service wasn't so $#*!ty. Four emails unanswered. Four phone calls giving me the same weak flippant responses and I was told that "they don't have managers, there is no one above them, nothing they can do, they don't have resources to fix the issue" I was hung up on when I insisted on speaking to someone else. They disregard my questions and statements when I ask about a supervisor and just kept repeating some script. All emails I received after each call had same script but didn't address my issue or reflect what was said during the call. I feel like they only have 4 or 5 women working there answering phones and emails which is terrible when they all or a majort has crappy customer service skills. If a manager happens to read this, do reach out to China P. Adore Me, you only have one number from what I can find and seems like 5 ppl to answer and none are supervisors so how do you get feedback about the ppl answering customer inquiries? I can see why people are saying it's a scam. It shouldn't be this hard to get a hold of a manager or someone who can ACTUALLY HELP. I love your merchandise but your people experience is pushing customers away.

Shipping was shorter than they said it would be, and I've loved every piece I've bought so far! The material has been comfortable, even the strappier pieces. I'll definitely continue purchasing from them.