On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love Adore Me! Great Company with quality products.
Hi Janet,
Thank you for taking the time to write about your experience! It is wonderful to hear that we're able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Easy to order and received my order quickly. They fit perfectly and I will be ordering more!
Hi Kristina! This review made our day! We really appreciate your taking the time out to share your experience with our products! We look forward to serving you again in the future.
Comfortable and sexy lingerie that comes in plus size is awesome.
Hi Roberta! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Hi Brandy,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is our service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
XO,
Adore Me
[email protected]
All items were delivered on day stated in email. Love buy two and get one free. Will be shopping again.
Hello Taylor,
We're so glad you love your selection! We hope to impress you time and time again!
Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Hi Tom,
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you.
We're happy that you enjoy it, and we're looking forward to impressing you again!
XO,
Adore Me
[email protected]
I let my credit build up for a few months and then get to pick lots of cute things! It's super convenient and cute undies!
Hello Erica,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
XO,
Adore Me
[email protected]"
So I received my order but only because my neighbor brought it to me. My package was delivered to 5026 instead of 5620. My delivery was an issue least to say.
Hello Arianna,
Thank you for sharing your feedback.
We are sorry to hear about your disappointing experience with shipping and hope you will accept our sincerest apologies.
Your comments are truly important to us as this kind of information is always taken into consideration in order for us to improve our service.
We will forward your feedback to our relevant team so they can look into this matter. We'd like to make sure that such mistakes don't happen again.
Please let us know by email if there is anything further we may do to help. Our friendly customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I received my items in a timely manor and within the days they said would be delivered by
Hi Alexandra,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Ordered two swimsuits, which were very cute for the price (~$25 ea.). Had some sizing issues with the bra set ordered, but the exchange process couldn't have been simpler! I did not have to wait to use the store credit from the exchanged item. Hopeful for the new item!
Thanks so much for your review, Avani!
We really appreciate you taking the time to share your feedback and being so open with us.
Rest assured that your request has been forwarded to our design department to improve this product, by both sizing and fitting.
We're thankful for amazing customers like you and we hope to see you again soon!
Kind regards,
Adore Me
[email protected]
My husband chose these for me and they fit wonderfully. I must say they make me feel sexy.
Hi Heidi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
We Look forward to seeing you again soon.
Love the product, for great. Can't wait to order more
Hi Brittany! This review made our day! We really appreciate your taking the time out to share your experience with our products! We look forward to serving you again in the future.
Hi Laura,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
Adore me uses a courier service as opposed to a traditional shipping or postal service to deliver packages. This cdl courier company employs some really weird, almost violating practices in terms of delivery. First of all, each delivery driver is given my personal phone number and calls it when they deliver the package. This feels unnecessary given that I've never had a mail carrier need to do that and they get me my items just fine. I've complained about this via the customer service portals and it doesn't seem to have been acknowledged. Most recently, when a package was delivered, I wasn't home and my boyfriend answered the door. The delivery person was FILMING MY BOYFRIEND ON HIS CELL PHONE when he answered the door. Idk if this is some sort of "delivery confirmation" thing but I'm not ok with each delivery driver being given my phone number and I'm sure as hell not ok with them $#*!ing filming me. This is a massive violation of privacy, ESPECIALLY given the nature of the items adore me sells. I'm going to be cancelling my VIP membership, solely due to the choice that adore me has made to handle shipping in this way.
Update: I contacted them via email again a week ago, I was informed someone would contact me via email to address this and no one has. Really not appreciating the lipservice I'm being given. Let me just say I highly doubt that I'm the only customer who would appreciate being filmed by a delivery person WITHOUT MY CONSENT. While I don't know if this has happened to other customers, the fact that this even happened once is unconscionable. For a company that caters to women, Adore me sure is good at disregarding valid concerns about our safety and privacy.
Second update: I'm changing my review to 1 star. After three weeks I've still yet to have the aforementioned concerns addressed. Adore me doesn't value their consumers privacy. Don't order from them.
Hi Natasha,
Thank you for reviewing us.
We are sorry to hear about your disappointing experience with shipping and we would like to personally assist you to make things right. Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible. Therefore, I would like you to know that your concern has been acknowledged and raised to our higher team.
We value our customers' opinions/feedback and would like to thank you for bringing this to our attention.
Please let us know by email if there is anything further we may do to help. Our friendly customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Never received. I am still waiting on the order. I received an email saying the order was delivered but it never was
Hi Tameka,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure great customer experience and minimize any discomfort as much as possible.
I took a look at your account to better understand the issue and I could notice that your package was delivered by the post office on 09/10/2020 at 1:16 P.M.
We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I am kind of disappointed because I order a swimsuit and supposed to come the bottom different color that the top and both are the same color
Adore me automatically enrolls you with any purchase! WTF! I never asked to be enrolled & charged the monthly fee! I hate any company that deceptively tries to get your business with this practice! I will NEVER order from this company again!
Hi Renee,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one time purchase option and the VIP membership option, during checkout when ordering.
We would like to discuss this further with you, please do not hesitate to shoot us an email at [email protected].
We look forward to hearing from you.
Best,
Adore Me
Sorprendentemente encontre que ellos sin mi autorizacion me han venido cobrando 39.95 mensual. Me estan estafando desde mi tarjeta de credito wue una gez compre un vestido de bano. Son abusivos y te roban el dinero
Hola Nubia,
¡Gracias por tus comentarios! Es realmente importante para nosotros conocer su opinión sobre nuestros productos y servicios.
Solo un repaso, al seleccionar la Membresía VIP, como se describe en línea, tiene toneladas de beneficios como $ 10 de descuento en cualquier estilo en cualquier momento, cada sexto juego de forma gratuita y acceso a ventas exclusivas.
¡Tenga en cuenta que no está obligado a comprar todos los meses!
Todo lo que necesita hacer es visitar su cuenta de Adore Me para elegir si desea Comprar u Omitir y este botón está disponible del 1 al 5 del mes.
Si no se olvida de omitir, se le cobrará $ 39.95 que se convierte en crédito de la tienda que puede usar para comprar cualquier cosa en Adore Me. Si no desea utilizar el crédito de su tienda, simplemente puede solicitar un reembolso, ¡sin hacer preguntas!
Espero haber podido aclarar cualquier duda que tenías.
No dude en ponerse en contacto conmigo o con cualquier otra persona de nuestro equipo de soporte en cualquier momento. Siempre estamos aquí para ayudarlo en todo lo que podamos.
Atentamente,
Adorame
[email protected]
Everything arrived within 10 days or so. I have a vip so I order once a month. Most designs though, were low on stock.
Hi Brittany! This review made our day! We really appreciate you taking the time out to share your experience with us. We have a brand new collection with tons of great new products during the first week of every month.
We look forward to serving you again in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the amazing review, Madi! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.