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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Super cheap material. Very crappy quality and fit.
Complimented my curvy figure very well! I would def refer you and buy again in the future!
Hi Kaleigh, we strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
I LOVE the products they have but I was sent my bra and panty set without the panty. I contacted them and I have to request a refund/exchange and then order the item again. I will also have to ship back the bra I want to keep just so they can turn around and send it right back to me. They will not send me the pair of missing panties until I do this.
Hello Stephanie,
Thank you for your recent product review.
We're sorry that your set wasn't perfect the first time around. You are more than welcome to exchange this set as we wish you to have an impeccable lingerie set.
We promise it really consists of only a few steps! Just access the following link while logged into your account: http://www.adoreme.com/awrma/customer_rma/new
Submit your request, print the return label with just two clicks, and affix it on the box!
Drop it into the nearest mailbox and you are done with the returning part!
After that, you just have to order the replacement set with the voucher you were provided after submitting the exchange request.
You can breeze through it in no time! We hope this helps.
Best regards,
I was randomly charged $20 for supposedly "damaged" items that I returned damage free TWO months ago! I also canceled my subscription and they still crept their hands into my banking account. NOT okay. When I returned my items TWO months ago, they were NOT damaged then!
Hello Alissa,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage.
Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best,
They say on the site and after ordering they'll ship your order in 2-3 business days. I ordered almost 3 ago becausr I need a strapless bra for a wedding tomorrow and thought "even if there are delays it should still arrive in time." It wont. I got an email every 3 days saying "sorry we're behind and we haven't processed your order yet." Finally got an email saying they shipped my order two days ago. Go to track it today and what does it say? "Label created. Carrier waiting for package." When I sent them an email after the first notice I said I understand and I need my package by tomorrow's date so please tell me when it will be shipped. I got a response of "we don't know but expect in the next 2-3 days, here's a $5 credit." Again, this was about two weeks before I got the notification that ot shipped. I'm leaving this review to say thanks for wasting my time and my money which they were more than eager to take before order processing and they can shove their $5.
Thanks for reaching out to us.
I see your order 405977229 shipped out on Monday, April 5,2021 and should be arriving within the next few business days. The most up-to-date tracking info can be found here https://tools.usps.com/go/TrackConfirmAction?tLabels=9400109202044504398848.
Hope you love your order! If you need assistance with anything else, let me know - we’re here to help!
Was charged an additional $60 2 months later for "damaged, dirty, washed or worn" returned items. I kept one set & returned the other 4. I had never worn any of the other items other than to try them on. Tags were still on all of them & was returned within the time frame it was supposed to. Seems like more a of a scam than anything.
Hi Amanda,
Thanks for taking the time to review us.
Sorry to hear that the experience was less than perfect.
As a lingerie company, we place great importance on the sanitary aspect of our services & products. For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. As a result, some items don’t pass the inspection and are tagged as "dirty or damaged."
Not to worry, I took a look at your account and I could notice that you were already assisted with the order.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our services.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
Your return policy is terrible. Especially for a first order. I wear a 42 H and my top is bigger than my bottom. The 2x panties fit ok but the fabric is itchy. The sleep set had bottoms too big. Its like the elastic wasn't sewn tight enough. They swallow me. I decided to not return the stuff because you would charge me more than $18. Then I would just get more itchy stuff. Even though your item description said softest lace... I blew 78 dollars. I only ordered because my best friend was wearing your swimsuit and swears by you guys. Of course she is 5'8" like a model and I am 4'11".
Hello Sheila,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
I'll start by saying I do love Adore Me. Especially before I had my baby when everything was a "regular" size, but now my bottom half is considered plus size and my top half is still "regular"
I don't like how I can't choose a plus size bottom and a regular size top. I always want these cute bra sets, but I'm not gonna pay that much to get underwear with it that I can't fit into.
I would also like to say that even before my baby when I wasn't plus size I still wore high waisted underwear because they were just more comfortable and it was my style, but there are almost zero high waist options for women who aren't plus size (or even for those who are though they have more options).
I would love love love to buy more from this store if I had better options.
Hi Jada,
Thanks so much for your great review!
We really appreciate you taking the time to share your feedback and being so open with us. We will make sure to share this with the team to let them know your feedback so they can review both sizing and fitting. Also to ensure you consistently receive good quality and properly fitting garments from Adore Me.
See us again soon!
XO,
Adore Me
[email protected]
SCAM SCAM SCAM
SCAM SCAM SCAM. Zero customer service.
I signed up for Elite in November. I received a box in December. I liked a few things, returned the rest. I received texts and emails every month that my order was being made, that my box was being created, that my box was scheduled to deliver on a certain day. I have not received a box since my first one and it is now April. I was scheduled to receive a box before Valentine's day and that was the worst of all. It never came. All the while I have been emailing customer service, sending "notes to my sylist", going through Facebook, Instagram, calling... and not one answer to any of my questions, just "assurance that my issue was being escalated to the team". This got me worried about them having all of my information. After dozens of failed attempts to reach customer service or to have my issues resolved, I just today canceled my membership. I still want answers or my money back. Nothing. Nada. Thanks a lot for nothing.
Hi Sarah,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
We are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
And, if there is anything else you would like assistance with, please let us know. We're here to support you.
XO,
Adore Me
[email protected]
The Shipping was great and the material was amazing. However, swimsuit did not work well with my body
Hi Hanna,
Thanks for writing this review.
Great to hear you had a great experience with the shipping process. However, sorry to hear that the product you received wasn't a perfect fit. Allow us to help!
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
I ordered my bra sets back on March 12th. I received a tracking number but it shows the items have yet to arrive to the USPS facility since March 20th. It's now March 31st and my package is just sitting God knows where. USPS says they've never received from the sender. Poor distribution by Adore Me. First time buyer and highly doubt I will use again. I wanted my sets before vacation but I highly doubt that will happen.
Hi Nicole,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 9 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I love the bra and underwear set I go. So pretty and great quality!
Hi, Nancy! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Hello, I order from y'all a second time after my last order was lost. I gave it a second chance and it feels like last time where my order is delayed, I email you, my order is lost, and I have just wasted money. It said it would arrive March 24th to March 29th, and it's not here. The tracking system isn't working either which frustrates me. I'm trying to patient, but I just want to know where my package is and how come it's not here yet.
Hi Kendall,
Thank you for sharing your feedback.
We are sorry to hear about your disappointing experience with shipping and we would like to personally assist you to make things right.
If you could give us a chance, we would be more than happy to offer a solution.
Let’s hop on a call, chat, or email and address this ASAP. We take our customers’ feedback seriously.
Kind regards,
Adore Me
[email protected]
I order from y'all a second time and once again it's delayed. I've been very patient but I want to know where it is and how comes it's not here.
Product took too long to be delivered. Supposed to be 5-7 days. It was three weeks
Hi Tracy,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
[email protected]
Order was not processed for 1+ weeks. No proactive communication other than boiler plate statement after repeated attempts to have information provided. Never received an explanation other than a spike in orders. Oh they did provide $5 credit.
Hello Paul,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
This was my first time visiting the site and purchasing anything. I have to say I'm so happy with my cute PJ set. I feel so cute and super sexy and my boyfriend loves it. I will definitely be back to purchase more!
Hello Alicia,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
XO,
Adore Me
[email protected]
I am extremely satisfied with my order. It came in a timely fashion and everything fits me well. The sizes are accurate which I love.
Hi Karen,
Thank you so much for your kind words and perfect review!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]
Everything worked out up until the point I tried to try it on and it did not fit (my fault)so I have to return it. Otherwise everything was good.
Thanks for getting in touch.
We're sorry your order wasn't perfect this time around. We know online shopping is tricky, which is why we offer free & easy exchanges.
To start your Exchange or Return, sign in to your Adore Me account and follow the steps below in the Internet browser of your choice:
1. Go to **My Orders**
2. Select the order that you would like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. On the subsequent page, click on the **Print Label **button and follow the easy steps to Return or Exchange your order.
6. At this time you can send back your items within 30 days since the order's delivery date.
Please refrain from returning packages to self-serve drop boxes, as this may result in delays.
If you're returning for a refund and not exchanging - items are subject to a $5.95 restocking fee per set.
**Kindly return your entire set in its new, unworn, unwashed, undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.**
Hope this helps! If you need assistance with anything else, let me know - we’re here to help!
I love the quality of the bra I ordered but it fits too small. The panties are of a quality lace and fit perfect!
Hi Janece,
Thank you for taking the time to review us!
We're sorry to hear that the set you received wasn't a perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set's or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Moving forward, please note that you may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Please let us know if there is anything further we may do to help. We're here to support you!
I love the fit and the look, or should I say my husband enjoys seeing the product on me, very comfortable, very affordable, perfect size and made me feel 20 years younger.
Your never too old to spice up your life.
Hi, Deborah! Thank you for giving us a perfect rating! We’re delighted to hear that we made you feel that way. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dianne,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]