AdoramaReviews 480

I had ordered a computer from this company. Their customer service department issued a credit $100 credit to me in an email for a price match.

When I went to use the credit, they said it wasn't available because they had sent me a second email that they couldn't honor the price match because the item that was being price matched was not in stock.

1. The item that they price matched was in stock at the time, that's why they price matched it to begin with. It was sold out when they checked again later, because the item was on sale.
2. They claim that they sent a second email said they could not honor it, but I never received it. Instead, i have TWO emails from them saying they will honor the price match and give me the credit.

If they would not have honored the price match, I could have returned the item and purchased it elsewhere.

I'm surprised at the number of negative reviews of Adorama -

I admit our 'first stop' for photo goods that we can't get locally is B&H but Adorama is our #2 supplier and we've done a fair amount of purchasing from them over the years.

We also accidentally found them on eBay and have done very well purchasing used or trade-in merchandise using a 'Best Offer'. We operate a commercial video studio and sort of 'bottom feed' on bargain equipment pretty regularly. We recently purchased used studio lighting (Colortran) and a used video switcher (Tricaster) from Adorama and it was smooth as silk.

All of our dealings with Adorama have been very pleasant - and we've never had to return anything so have no experience with that aspect of the business. But what experience we have had ordering photo goods from them has been accurate, fast shipping, well packaged and fully satisfactory.

As I said, I'm surprised at the number of poor reviews - although many of those reviews are from one-time reviewers and maybe are a bit biased. Human nature I guess.

Order No. *******

I would stay away from this merchant and go to either amazon or B&H --- the customer service is so bad and they constantly make misrepresentations.

Also, many of the items are cheaper than you will find elsewhere but the quality is so bad, spend the few extra dollars and get a brand name.

I placed an order for over 1000 dollars that was supposed to be delivered early December. Although it was said to be left at my door step, I did not receive it, have not been issued a refund or a replacement order processed. Originally, they stated a refund would be issued by them on December 14,2018, after UPS completed they investigation, which was part of their procedure. I have actually looked into this and this is very rare for merchants to do, but I trusted them. After no response from them, I again contacted them on a number of occasions and was told, the UPS investigation would be completed on December 24th, and that a refund would be processed. After Christmas, I was given yet a different story by Helen Oster, one of their rep. Stating they would not issue the refund and, or a replacement. She was also not responsive to my other concerns.

They have essentially stolen my money, and will not take any responsibility. This company has no ethics. I week after this order that went missing, I had trusted them and bought over a 2k camera, with a defect and they will not even respond to my concern yet within 30 days.

From speaking to many representative, (including a senior rep in NYC -Helen Oster ---- (their call centers in Asia are of no help) both email and some voice calls, I have they lying. When you buy items, merchants should be more interested in building loyalty and repeat business. This company has no care or respect for its customers, and they have lost a very expensive account.

Be very careful with you hard earned money, stay away from them. Check out their very many negatives online and via the better business bureau..

I bought a used camera through their assistance and for several months now, the camera is in perfect working condition. I had a little doubt initially but it all turned out well. I highly recommend.

I have used Adorama extensively with never a problem. I have bought new photography gear and used gear. Every experience has been outstanding. The 30 day return policy is a huge bonus when buying used gear. I have found the ratings on used equipment to be at least as good as it states, usually better. I outfitted almost my whole studio through them and they have always been helpful. I literally an not say enough good about them. After spending tens of thousands through them, I can honestly say I am very comfortable using their services.

I ordered studio lighting and three used professional cameras from them. I asked them to take one back so I could buy a different one. The model I purchased has an issue with my lenses. Sadly I was a couple weeks outside there return period. My business, at this point, is part time. So, it took me a while to figure this out.

All they offered was a trade in that would take me to the cleaners. Greedy company that does not care about it's customers. Shop elsewhere!

Do not buy from this company! After processing an order and emailing me a conformation of the order, they canceled my order and refused to honor it because it was mispriced. I wasted an hour on the phone being treated horribly. They wanted a copy of the screen-shot I took from adorama.com, talked to me like I was a liar and then presented me with an offer that later turned out to be a lie. Instead of trying to resolve the problem with me, Adorama decided to spend an hour talking over me, lying to me and treating me like I was a liar... This was going to be a 20th anniversary gift for my wife.

I ordered Atmos Shogun Inferno from Amazon sold and shipped by Adorama. The product title on Amazon indicates clearly, "Atmos Shogun Inferno... with Full Accessories." I received only Atmos Shogun Inferno but no Accessories package included in the shipment. I called Adorama Support and was told over the phone and by email that listing at Amazon was an error. The Support will check with the Adorama Warehouse if Accessories package supposed to be included.

Shifting the blame to incorrect listing is not a customer problem if Warehouse thinks it should be included is not a customer issue either. Making incorrect listing on the Amazon Marketplace and trying to shift blame instead of promptly shipping what Adorama supposed to ship, to begin with, IS CHEATING and MISLEADING to attract customers.

I need everything immediately as I have a project on Friday where I need it. It is second time, I have such an experience with Adorama, and instead of promptly fixing the issue, a warehouse check and incorrect listing game started. I am giving to Adorama 2 business days to ship me the accessories bundle for Atmos Shogun Inferno otherwise, I will, on the second day, send a refund request to Amazon and also file a complaint with my credit card bank for the stop payment. Lesson learned - Next time, I will take extra care not to order anything from Adorama.