Adobe SystemsReviews 143

I will tell you the short version of my experience. I CANCELLED my account and they assured me that everything was fine, but instead they RENEWED my membership and charged me 2x more of the normal amount that I was paying. So I called again. The agent chat service? HAHA good luck! If you want to sit for 2 hours being transferred 8 times to different agents who aren't even on the same page! And YES I was transferred 8 times to 8 different people. One agents talking about a duplicate account, one was just repeating what you just said, One just talked about offers! I mean likeeeee I am PISSED! I don't want your stupid offers.! JUST GIVE ME BACK MY MONEY! The product itself I do not mind it work well for my projects but just be ready when you want to cancel or are having problems because you will want to write a letter to CEO of this company by the end of that chat. Best of LUCK :)

I've used several different design programs and in those years, I found Photoshop to be the only efficient one. Starting at Photoshop 6, I slowly made small upgrades between the programs when affordable. Yes, I agree, the standalone was expensive. However, people are in denial claiming that the subscription base is better. Think about it this way: you're paying them $50 a month for the rest of your life. Every year, that's $600 out your pocket and you don't even have the actual program that you own because CC is cloud-based.

And please don't tell me it's only $20 a month. That option is for students. Once your time is over, you're at the regular price, which sadly, for beginners, fresh graduates, or struggling freelancers, it's really a kick in the face. On top of that, if you don't wan't the latest updates or upgrades, you are still forced to pay whether you want them or not.

Don't get me wrong, I use plenty of Adobe's software. They're great. They've been getting overly bloated, but the tools are amazing and very useful. Adobe CC has its benefits too, but at the price of $50 a month, it's not worth many people's money. The only time it'll be worth it, is if you use at least 5 of the applications on a daily basis and want the newest version every time they release. That's why people either pirate their software or stick with Adobe CS6 which is the last non-subscription version. If this is the case, Adobe is only hurting themselves.

So I turned off my monthly subscription for adobe illustrator cause I thought it was too BS that I'm paying for something that I should already own and use as a graphic designer. Than lo and behold, al' mighty saviaaaaaa!, hallelujah!, I'm getting charged on a yearly plan... on another account I used as a trial period that I was, that lord may strike me down!, sure I canceled before I made it official on another account to double check if illustrator was right for me in the long haul. I mean I got caught in the trend train that adobe illustrator was the best tool for all graphic designers and now it's ramming me when I found out adobe been taking money from my account for months. And the fact I had to pay a cancellation fee, which equaled to 74.99 dollars, was an equal $#*! slap to the face. And a kick in the bits where I could switch from illustrator to photoshop. Only to pay 10 dollars for another year...(btw their are two other options adobe give you beside photoshop switch and cancellation fee but I forgot them at the moment)

Anyway filed a claim to my bank, so let's see how that goes.

Anyway for those who are graphic designers and don't mind paying the 20 dollars monthly, the tools their are pretty good and extensive if your willing to go through a learning curve on YouTube or other sites your comfortable with. And I admit, adobe illustrator tools out trumps some of the tools I use in my clip studio art canvas, but hey to each their own.

I asked in a chat if the Photoshop CC would be compatible with a touchscreen computer. The representative said yes. I already had Photoshop Elements 5.0 which was and STILL is compatible with both my old Lenovo tablet and new HP tablet computer. So, looking for an upgrade on my new computer I purchased Photoshop CC. ONLY to find out, Photoshop CC is ONLY compatible with touch screen in the aspect that it will allow you to click panel buttons BUT IT WILL NOT LET YOU USE GESTURES (in otherwords, no drawing or any motion of that sort on the picture). Now that this is useless to me, I wanted to cancel my supscription. BUT they charge a fee! NO WHERE on their website does it say that Photoshop CC is not compatible with gestures on touch screen. NO WHERE. I found it on a forum lost in the abyss of the internet. Others with the same problem. With that being said, they were only willing to give me 2 months free ($9.99 a month) so $20 off of $120. WOW WHAT A HUGE HELP. NOT REALLY! The cancellation fee is $48... THAT DOES NOT HELP! I rather pay the fee. BUT I SHOULD NOT HAVE TO. The customer service rep said she would be helping me out by giving me two months free, Is that a joke? Sure let me still pay $100 for a program I won't be using. Can you do math Adobe?

I downloaded their "free trial" and couldn't get it to work. It turns out none of the free trial features are meant to work! NONE! You can't do anything with it other than look at the screen and your photo on it. The salesperson immediately tried to up-sell me. I know upselling is considered an ok business practice today. But I don't like it. It's dishonest and pushy. If you have a good product or service, let it sell itself. Be honest.If you say free trial. Give a free trial. Adobe is really dishonest and their Indian answering service is rude and sexist. It took talking with 4 different "technicians" before they admitted none of the features would work with the free trial. They are not technicians, they are salespeople. Totally dishonest rude company. I ABSOLUTELY REFUSE TO ACCEPT THIS MODERN FORM OF BUSINESS AS OKAY!

If there have any option to give minus rating then Surely I'll Provide them (-*******) rating. Everybody beware of them

I recently purchased, or more correctly upgraded, Adobe Essentials 14 (from version 10). I admit that I did not use Adobe Essentials 10 very much primarily because the program had frequent crashes, was inexorably slow, and lacked a number of features that free software like Picasa offered and were much better at. Nothing seems to have changed with version 14.
I had numerous troubles just installing the program followed by numerous crashes when trying to import and/or use the features. I near as I can tell all they have done is keep the bugs but changed the interface, and while I am sure that there is more to the program, it still sucks which is why I stopped using it in the first place.
To give you an example: There are limited sort options - I would have thought that a "sort by date taken" would be a good option but it doesn't exist. However, the two most important features it lacked were the ability to keep its catalogue database up-to-date when I removed photos from my file system because using Essentials 10 was too laborious.
The second major problem was the amount of lime it took to operate on the database. Picasa is lightening fast in this respect, while Adobe Elements 10 is turtle slow and took hours to perform the same functions. In brief, I could not recommend this product to any one and I am planning to revert to Picasa until I can find a better product to catalogue, tag, and organize my photos.