ADCP

I keep sending reminders upon reminder for my requests. But no clear response from ADCP. Very disastrous management.

I cannot recommend any one to this real estate. They have poorest facility management procedure. 2 years this real estate collected municipality fee for me but did not pay to municipality. Sent numerous emails and calls and they keep promising to refund the money. Almost 3 months i have not received the money for my 2 years municipality fee in their holding

I booked 1BHK flat on 23rd FEB 2021, and I was inform that after registration, I can raise request to maintenance for room services and the maintenance team will do it immediately.

The flat was not at all in good condition and require lot of maintenance starting from entire flat room painting, old fridge and washing machine, toilet and kitchen ceiling change, broken toilet mirror, hall door wood repair and painting, broken electric panel, keys missing, sink stopper missing, toilet seating and cover missing and so on.

Today is 06 March 2021, they did only the coloring part and rest all other things are still pending.

Room water connection is cut off, which I just came to know today only, for cleaning the room. I checked with ADCC, they informed that there is pending outstanding bill of amount AED 5818. 12k from ADCP side. The ADCP customer care informed me to pay the bill and they will reimburse me which I am not sure they will pay me or not. I dont know to whom I shall contact.

Now I am mentally suffering a lot with the problems I am facing from this ADCP guys. There is lot of other stuff which I haven't mentioned here. But in a nut shell, I will request you all please dont buy any kind of property from ADCP. They are just making people fools with their un professional customer care and support care.

I really think that what happened to me should not happened to others. I wish I could cancel my contract but I cant do it, due to huge investment I have done in this property and if I cancel the contract, then I have to pay 2to3 months rent as cancellation charges, which is not affordable for me.

Rest all is your choice. I wish best of luck to you and myself for dealing with this kind of worst management. Still holding my patience tightly but dont know when this going to end.

Thanks
Swapnil Rajane
*******983

بسببهم وبدون وجه حق

I suffered a lot from dealing with this company, they are dealing with customers as if they are animals not human beings.
I submitted an early vacate request of the unit that I rented through them due to the termination from the company I work for.
After I waited more than three weeks until they cleared with me and returned to me part of the amount I paid, I was surprised that they presented a check that I gave to them and paid its amount to the police, and now I am being detained in the police station because of them, without any right.

عانيت كثيرا من التعامل مع هذه الشركة، تتعامل مع
المتعاملين بفوقيه وكأنهم حيوانات وليسوا بشرا
قدمت طلب إخلاء مبكر للوحدة العقارية التي استأجرها عن طريقهم بسبب انهاء خدماتي من الشركة التي أعمل بهم وكانت النتيجه أنهم ماطلوني لأكثر من ثلاثة أسابيع حتى أجرو المخالصة معي وأعادو لي جزا من المبالغ التي دفعتها
لكنني تفاجأت حاليا أنهم قدمو شيكا من الشيكات التي
كنت قد قدمتها لهم ودفعت قيمتها للشرطة وحاليا أنا محتجز في مركز الشرطة بسببهم وبدون أي ذنب.

ADCP show poor response towards tenant maintenance requests and they will put all these accumulated maintenance on their properties on tenants head when they are vacating. A new tenant must vigilantly raise complains in email with supporting photos.

The delays and non-responsive approach is causing hardship to tenants & this are ending up in tenants loosing on the deposit refunds & penalties. We know it is challenging time & lower market demand due to this pandemic but ADCP should also remember that we as tenants are also more affected by loss of job & salary cuts across the industry. Hope ADCP takes appropriate steps to improve on their customer service & avoid further hardships to the tenants.

The deposit was not refunded even after 2 months after vacating. Visited the branch multiple times and sent multiple mails, called the customer service. No response for the mails and when calling the customer service, the only response received is that the request is forwarded to the concerned team. Every time they give the same response. I vacated the ADCP due to the poor service and I took other private real estate. Stay away from ADCP. Every time I visit the ADCP office I see the staff shouting at the customers the staff is very rude to the customers.

From last 7 days I am calling them but still no one is coming for the maintenance, as I have taken a new lease and without completing some basic maintenance work can not shift to the apartment.

I am very sorry to convey my high disappointment to ADCP management regarding the ignorance from the maintenance team on my request. Request no#*******.

It been more than seven days as of today, I have registered a complaint of water leak in my apartment. Till now I have not received any call or nobody came and rectified the leak.

The leak is still happening, if this lead any electrical short circuit happens and any causalities may happen due gto this, ADCP will be solely responsible for that.
I have called several times to ADCP contact number, always holding the line for more than 30 minutes and no response. I am trying register my online portal and it shows the information entered is in correct.

I keep on sending *** emails for more than 2 weeks (every working day) regarding my inquiry about renewal... no ***response.
I visited their Mussafah Branch twice... no positive response..., just told me to send *** emails.(they gave ***email add) that's why i keep on sending ***emails.
I try to call their landline (everyday) for more than 2 ***weeks... (busy--- every *** day)...
I registered and log on to their (new) Platform for inquiry... i send my inquiry..., unfortunately after one month... still inquiry... in their (new) ***platform.

They gave me 2 emails..., one email add is very fast in response..."Undeliverable: Delivery has failed to these recipients or groups"... nice ryt...

Anyway, im trying to understand them, this is during pandemic period...

A minute ago

Completely Non Professional and Non Competitive Staff. They don't idea how to handle project's Maintenance. Their chosen Maintenance Contractors delayed all the Maintenance Requests by saying ADCP must approve, by that time tanent will be a shuttlecock between ADCP and their selected Maintenance Contractors. ADCP Call Centre is utter careless, they never take you seriously. In my project, I have been compromised 3 times with Safety at their Property in Al Nahda, Sharjah. They don't have a concept of Tanent's Safety. One Security Gentleman is assigned for 12 hours without any off for months, he has camera screen but has no access.