ADCP

I am one of ADCP tenants; they follow a very sneaky policy. They have changed the policy and did cha

Worst ever from 6 months im waiting my tenancy contract keep on sending email and calling but the contract they sending is old contract.
From october 2024 - up to january 2025

The Head of the Broker Department, Anoud, exhibits the worst attitude, taking everything personally and acting highly unprofessionally. Due to a simple mistake where we sent an email twice, she became angry and blocked our company from working with ADCP. We have been collaborating with ADCP since 2018, and during that time, Charmaine managed the department with utmost professionalism. However, since Anoud took over the Broker Department, her behavior has been unprofessional and immature. She blocks and bans real estate agents over minor mistakes, even after multiple apologies, purely based on her mood. This level of unprofessionalism and personal vendettas is unacceptable and reflects very poorly on the department.
رئيسة قسم الوسطاء، العنود، تظهر أسوأ سلوك ممكن، حيث تأخذ كل شيء بشكل شخصي وتتصرف بطريقة غير مهنية تمامًا. بسبب خطأ بسيط حيث أرسلنا بريدًا إلكترونيًا مرتين عن طريق الخطأ، غضبت وقامت بحظر شركتنا من العمل مع ADCP. نحن نعمل مع ADCP منذ عام 2018، وخلال ذلك الوقت كانت شارمين تدير القسم باحترافية عالية. ولكن منذ أن تولت العنود إدارة قسم الوسطاء، أصبح سلوكها غير مهني وغير ناضج. تقوم بحظر ومنع وكلاء العقارات بسبب أخطاء بسيطة، حتى بعد تقديم اعتذارات متعددة، وذلك بناءً على مزاجها فقط. هذا المستوى من عدم الاحترافية واتخاذ الأمور بشكل شخصي غير مقبول ويعكس صورة سيئة للغاية عن القسم.

I have tenancy contract with ADCP last two years on a row and i still not received my Tawtheeq yet. Every time during renewal they says contact after one/two months for the same and it never made ever. Every month i am visiting thier office multiple time it is completely time waste. They always says the owner did not submitted some documents and that is the reason my tawtheeq is still under process. All the cheques clears on time for a few days delays they did not forget to charge me fine but when i go multiple time for the contract documents it's never ready. My next renewal is due in a month period if this is not sorted i don't know what is the solution. Such a big reputed company is so careless not match UAE standard at all.

If I can give zero stars I would do it, I contacted maintenance couple if times to fix apartment before I move in and I had to move in and I did the maintenance for the apartment.

Zero

I have been a user of the ADCP company for the past decade yet over the last six months it has completely downgraded. The last three strikes took me off completely. It takes more than one week to get an inspection from the staff and two of our calls to the customer service had ended up being unanswered. This upsets us very much, even to this day no callback. Makes us feel completely disrespected considering how much we trust them to ensure a safe and fixed environment at our abode.

Even no star at all they are no.1___! Getting deposit of tenants. Charging even no damage and delaying inspection aside of penalty even u are not overstay they charge it.

If you want to save your self from stress, please dont transact with them. Rhey will use your refund for nonsense reason. They are slow in processing everything especially your refund. I already vacate the flat almost 3 weeks now. They said they will redund my money once the inspection report is reasy. But until this time they are telling the inspection report is not ready. They used my refund. And they keep holding my remaining 5 cheques with them. Eventhough im no longer renting their flat. Almost everyday i keep doing follow-up with contact center, and even cisiting the office personally. Still no good response yet. I am really upset and dissappointed with their service. They dont even deserve 1 star in this review because of the stressful experience they are giving to their leasie.

I had been calling them for almost 6 days now but all i got are promises but nothing has happened worst experience dealing with them.

They save their money at the expense of the convenience of the tenant,There are some types of maintenance that are necessary and should not be neglected, I might cancel my contract with them because of their negligence

I was resident of ADCP building in Abu Dhabi.
They are with big name but unprofessional not responding your mails and calls. They hold my Deposit of AED 5000/- and now ignoring to return I have given them house in good condition than what they have handover me on my first day.
They have no reason to deduct anything from my deposit major so now they send me one sweet email of deductible of AED 150. + Taxes. When I asked them reason they don't feel bother to respond now. I had trust in the company I was ready to pay heavy deposit but now am suffering to get it back. Shame on you ADCP for hiring such unfair employees they are ruining your company names. Please look into this.

Urgently need an authority to control ADCP activities. Closing the complaints & requests without resolving the issue

I left the UAE 6 months before my lease contract expired because my old contract was canceled and I got a new contract outside the country. ADCP NEVER informed me of the termination process, and the person at counter #8 (Vacate desk) kept telling me to send emails. The emails were not responded to except to send them proof of my new contract (which I sent immediately).

I was told to get an ADDC clearance certificate in order to terminate the ADCP contract - but you cannot get it until you cancel the ADCP contract. I got a 'to whom it may concern' letter from ADDC and ADCP desk #8 told me that I would receive termination paperwork in an email. This was days before I left the UAE. I never received the email.

Over the next few months, I tried to cancel the contract from outside the UAE. However, ADCP did not answer emails, and my friends who tried to assist me were told that they could not help me because they needed a power of attorney from the embassy. I also found out (not from ADCP) that I had to log into the Smarthub application to cancel my contract. However, you cannot log into Smarthub from outside the UAE. I then mailed my UAE phone to friends in the UAE so they could use may UAE Pass to log into Smarthub -- but that could not be done because my UAE ID had been canceled. The bottom line is it is impossible to cancel the contract -- and ADCP does not care.

I had to pay for the rest of my contract in order to prevent being referred to a judicial case. After paying, ADCP sends emails telling me that I need to renew my contract and set up Smarthub account. As if I would ever consider it.

If you ever have a chance to lease from ADCP -- RUN - do not walk -- to the next apartment. Any extra fees are worth the hassle of dealing with that company that does not care.

ADCP is the worst real estate company in Abu Dhabi. Stay away from them! Worst customer service. High prices and bad services.

Stay away from ADCP! (Abu Dhabi Commercial Properties)

I am very disappointed with adcp services. I have emailed several time but they don't care to reply.
If you go to there office they say we have not started our shift. No one ready to help rude people.
I want to have a early termination of my contract. But they guy who Handles the department he from (Sudan) and it seems like he don't like to work. If you go to him he will say just send email they will reply.
Very bad experience.

If you are reading this here is my golden advice. STAY AWAY FROM ADCP. It is a branch of ADCB that takes over a building if it defaults on payments. So in other words they are not at all a professional real estate. Worst management. The office receptionist is a watchman. That says it all. My building (Roda 2, Al Nahda) used to be the best apartment building in the area. ADCP took over 4 years ago and since it looks like a cemetery. The building stinks, no cleaning system, you cannot see through the windows because the glasses are covered in a thick layer of dust since they haven't washed the building in 4 years. Old tenants are forced to pay 25 to 40% more than new tenants. Their agents will accommodate you to move to another flat in the same building so you start paying 30 to 40% less rent. Most of my neighbors did that. Does this make sense? There are a thousand things to write but I hope you get an idea. ADCB senior management needs to get involved as ADCP gives a bad image to their parent. Unprofessional, totally confused, a headless chicken is what ADCP is. STAY AWAY! ZERO STARS.

If you want to rent from adcp take a look on the vaccate section and the legal department in the bank and see people suffering there. Very easy to rent very hard to vaccate. You will almost always lose a lot of money if you vaccate otherwise you will have many trips to court. They depend on the fact that must pay a lawyer but they have a lawyer