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I was told up front by Trent Deans that their fee was 30% which seemed fair. We turned over two matters to them for collection. The first one insisted on paying us directly rather than paying Accounts Receivable. AccountsReceivable.com wanted their 30% drafted to their bank the day we received it from our client to which we complied. They collected the second debt and did not even bother to let us know. When we asked about it we were told that they had the money and would send it to us in FOUR to SIX weeks. When we finally received our check they had deducted FORTY PERCENT! When we contacted them their excuse was that the second debt was a year older! As I said, when I originally spoke with Trent Deans he made no mention of charging forty percent! I think that these people are very shady and operate on the edge of the law. I would not recommend doing business with them. NISI, Gainesville, GA
We have businesses that haven't answered our calls or emails in years; as of right now, accounts receivable has gotten 2 of the businesses to pay! They are great at communicating and answering any questions you have no matter how annoying you may get!
They were fast to reply for my request for more information, however they started to harass me as if I were someone they were trying to collect a debt from and not a customer. They called once yesterday and they sent 3 emails in less than a 24 hour period. They called me at 8:29 in the morning and then at 2:30 in the afternoon. I called to tell them not to come on so strong and "John" was very rude and told me that there are others customers, they don't need me. VERY poor customer service skills.
Very bad experience with these people. They seem to have no management, you get bombarded with calls. They did make progress on one debt, we got payment direct. I then got an invoice from them which they DEMANDED be paid within a day! So I started getting collection calls from them! Great way to deal with their clients. For another debt, after a few weeks, they wanted $1200 for legal fees and wanted access to the company bank account to draw it directly. Not people I would do business with again.
I couldn't be more pleased with their Professionalism and Performance.
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We use AccountsReceivable.com - and we love them. They do a fantastic job, keep us up to date on what's going on with our cases and I couldn't be more pleased with their Professionalism and Performance. Thankyou
Susan Edwards
Neff Chemicals
This place is a complete rip off- they will be so quick to take your information and money to " try and collect it " then once they receive the money they keep it and delay giving it to you! I called and spoke with a Mr. Michael Murphy and got the run around then I was hung up on several times when I asked where my money was, that the " payroll department- A. K. A. Karla" would mail it to me... havent seen it yet. What a joke dont waste your time! This is a hole in the wall non credited company and the owner is a filthy joke and if you look up the name WILLIAM FICKA you will see what scum this joker is... go somewhere else!
The Staff at Accounts Receivable are very professional constant communcators keeping our firm ACKR COMPANY well informed of our accounts and keeping on top of our clients that don't pay.
Keep up the good work we will and already have recommened your firm to many of Businesss.
Thanks Again,
Floyd Rainear
ACKR COMPANY
The fast response to my request for service was amazing. The owner called me within 5 minutes of my online request. He was very helpful and professional. The results of hiring them were also amazing. It was just 1 week that I recieved my 1st payment from the delinquint client. I didn't expect to receive any thing, but this company is reputable and reliable. They produce results. I will use them in the future if I need collection services again. Thanks to all at accountsreceivable.com. Laura
Accounts Receivable have given me an amazing customer service experience. They are quick to answer the phones and help, and very eager to follow up with updates and status of accounts. They have successfully helped us settle 2 outstanding accounts, and are currently working on our third. I would not hesitate to use this company again, and would recommend them to anyone!
Horrible experience! We have a Medical Marijuana Collective and we have sent them accounts for collections for people who didn't pay for their Marijuana. We had some of these accounts that went for weeks with no activity. So after a while on one account with no activity that they had done anything I took action my self and got our lawyer involved and collected money from the debtor. Then when we file the satisfaction of judgment they say that they want 30%! BUT THEY DID NO WORK! I printed the account activity page before talking to them and magically the next day there was all of this back dated activity on the page. Good thing that I printed it before I called them. Now they are threatening to send me collections over a debt that they did no work on collecting on. As far as I am concerned they have breached our contract.
My original post for this company has been removed. In the end it took an extremely bad review on this website and a little more running around for me to get paid from them.
This company was extremely good at collecting a $19K debt from a corporation. But in the end they gave me just as much of a run around to get paid as the corporation that owed me did.
I spoke to 5 people, 3 of them managers that all gave me the same lines. " we don't work this way" " im sorry" " hopefully you will use our company again" " we will have a check by the end of the week" etc... In the end it seems what happen was my check was scheduled to be cut the 1st. I belive it was cause it was dated the 5th, but it sounded like the owner wouldn't authorize anyone to put in the mail.
So: They did collect for me with in 2 days, I did get paid in the end which was 4 weeks, 1 bad review and about 10 phone calls after they first told me I'd have a check. Due to that I did remove the review about them being a possible scam company cause I did get paid. But I do not recommend using them for large debts.
Also on their website under FAQ they have terms under which you gets paid? They offer a traditional check cut on the 20th of every month or if you download the " check drafting software" you can get same day remittance. That line is bull$#*!! Call and ask them about it.
"I've had GREAT success working with AccountsReceivable". Accounts Receivable is a
Joy to work with, and got excellent results."
"I can't imagine where my medical practice would be without your help. "As a small businessman, I need all my money just to make ends meet.
Using Accounts Receivable has saved me money. As soon as I turned the account
Over to them, "I received fast friendly service with results I would certainly use your organization.
Thank you for your hard work and keep the checks coming."
"Our company thinks AccountsReceivable.com is fantastic. As a contractor,
We always have issues with our payables. You guys are the best!
Its nice to find a product that really is a great value."
"As a small businessman, I need all my money just to make ends meet.
Using Accounts Receivable has saved me money. As soon as I turned the account
Over to them, they called my Debtor and he brought a check right over to me."
I received fast friendly service with results I would certainly use your organization.
Thank you for your hard work and keep the checks coming."
"I've had GREAT success working with AccountsReceivable.com. Accounts Receivable is a
Joy to work with, and got excellent results."
"I can't imagine where my medical practice would be without your help. I've found your
Agency to be capable, fair and talented with recovering my assets. As one who
Recognizes business integrity, you can be sure I will recommend your services to
Others in need of collection..
Customer support is very important to us. There is simply nothing we do as important as keeping our clients happy.
We are very sorry this client is not happy. As he states in his 2 star review, "They did collect for me with in 2 days" and "I did get paid in the end which was 4 weeks" we got his debt paid in 2 days and paid him within 4 weeks.
The average collection agency would not have collected the debt in question and would have paid him about 60 days later.
I worked hard for this client as we always work on a true contingent fee, yet he chooses to slander our name because he is angry for having to pay someone to recover the monies owed to him.
It took 4 weeks and 2 days for our client to get a check from us AFTER placing the claim in our office. Most client would LOVE those results.
With this type of business manners it does not surprise me that his customers won’t pay him.