Abebooks.fr

I placed an order on April 7,2025, on AbeBooks for the book Elementary Number Theory, 6th by Kenneth Rosen, for a total of €82.77. On April 14, I received the wrong book. I immediately informed the seller and AbeBooks customer service. The seller denied sending the wrong item, despite my checks and the photo of the incorrect book I provided the next day. On April 15, the seller claimed to be sending the correct book without my consent and without me placing a new order. He disputed my right to return the incorrect item, even though I followed all procedures. Customer service, contacted at every stage, simply stalled. I returned the book at my own expense (€37.30), with tracking shared with both AbeBooks and the seller. On April 29, I was informed that the parcel had been delivered, but the seller now claimed the item was damaged. At that point: no refund for the book or return shipping — almost €120 lost. No mediation was possible, since the seller is based in the U.S. AbeBooks refused to take responsibility despite all the evidence and my multiple follow-ups. It was only on the same day I publicly shared this experience on two forums that I finally received a response from a customer service supervisor confirming a refund of the book price. The return shipping cost was quietly ignored, and I had to repeat my request with proof, which was finally accepted. I'm still waiting for the actual refund. This resolution was delayed and frustrating, requiring over 50 emails. Customer service took far too long to comply with their own stated policies. This situation clearly shows how poorly protected buyers are on AbeBooks when dealing with foreign sellers. If you purchase through this platform, be aware that in case of a dispute, you'll be on your own — even with solid evidence.