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AbeBooks

2.0

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AbeBooks Reviews Summary

AbeBooks has a rating of 2 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AbeBooks most frequently mention customer service, tracking number and credit card. AbeBooks ranks 40th among Used Books sites.

service
199
value
192
shipping
192
returns
135
quality
170

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California
1 review
2 helpful votes
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Poor/No delivery
September 19, 2017

Ordered a book from them for my son's University course on 8/21. Still hasn't arrived. Paid for DHL 3-5 day service. Found out it's being sent US Postal. Currently three weeks overdue. Do not buy from Abe Books!

Date of experience: September 19, 2017
Minnesota
1 review
3 helpful votes
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Will not return
September 16, 2017

I am a college student and the book was taking WAY to long to arrive. I needed to buy the book from my college's book store. Then they told me that they couldn't take it back. I'm a college student. Do they think that I have money that I can throw around. WILL NEVER BUY BOOKS HERE AGAIN.

Date of experience: September 16, 2017
Michigan
1 review
4 helpful votes
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I will never use this website for textbooks again. I purchased a "New" textbook and paid for expedited (3 to 7 business days) shipping. The book I received was clearly used, had highlighting throughout, and it took almost 4 weeks to arrive. Stay away!

Date of experience: September 15, 2017
Canada
1 review
4 helpful votes
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Never again
September 15, 2017

My "brand new" textbook turned out to be a knock off... you name it: smudged ink, faded ink, typos that aren't found in a legitimate copy of the book (I know because I borrowed the REAL version from my school library), pages with folds in them. I paid over $100 for a home made book. I will never use this site again.

Date of experience: September 15, 2017
Texas
1 review
4 helpful votes
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Run for your life from this website... ha! I've never seen this kind of fraud website in my life. I've ordered for my nursing school textbook from this website since August 22,2017 and today is Sept 14,2017, almost one month and i've not receive my textbook and MY EXAM is next WEEK. Some people said only buyers from outside USA are the only one having problems with ABEBOOKs are liars because I live in US. I even called the DHL two days ago to confirm the tracking number they gave me, but they said they don't have my book yet.

If had known, i would have read reviews before purchasing. If you have opportunity to read all the reviews in the website and you still purchase from them, then you're on your own. People who seems to write good review for them are from the workers i think.The only thing i still wish to do, is to make a video and share both on google and everywhere i can, to tell people about this fraud website. I wish not to give any star but the site won't let me... VERY POOR SELLER!

Date of experience: September 14, 2017
Washington
1 review
3 helpful votes
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Don't trust giving your credit card to them I have not received my book and my card was charged $160 including fast shipping fees I tried once before buying a book from them and two weeks later they said the book was out of stock don't know why I tried a second time don't trust them.

Date of experience: September 14, 2017
Connecticut
1 review
3 helpful votes
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Order # *******796, will be contacting the BBB. The $68.00 they stole from me will cost them a lot more than that in labor hours by the time I am done.

Date of experience: September 13, 2017
Canada
1 review
2 helpful votes
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Go with Amazon
September 13, 2017

The sellers do not bother to check the texts they're selling. I received an "advanced copy" of a book (i. E. a manuscript an authors sends out to editors before final publishing) instead of the final product. Don't bother with expedited shipping, as they'll profit the extra cash and send it through standard mail.

Date of experience: September 13, 2017
Delaware
1 review
3 helpful votes
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Abehbooks are not for me
September 12, 2017

Takes too long to get your order. Too much back and forth with book sellers who don't care. No refund. I will not use Abebooks again or recommend this site to anyone. I will tell them to avoid Abehbooks cause the poor, low class, customer service

Date of experience: September 12, 2017
Virginia
1 review
5 helpful votes
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Choose other bookseller!
September 10, 2017

Description of the book was a New, but they sent me a used one!
I have been charged for a full new book price, and I asked a refund, but they never responded. What kind of customer service is that?

Date of experience: September 10, 2017
Massachusetts
1 review
0 helpful votes
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Fine site/fine service
September 4, 2017

I've used Abebooks to find good copies of worthwhile books at the lowest prices almost since the site opened---and after placing hundreds of orders that have been promptly filled and fairly billed, I remain 100 percent delighted with the site. I don't normally bother reviewing websites, but have taken the trouble to do so in this instance because I strongly suspect the negative reviews I've encountered here are put up by ABAA booksellers.

Date of experience: September 3, 2017
Florida
1 review
1 helpful vote
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Why is the site down?!?!?
September 4, 2017

The site has been down for days... what is going on and how soon can we expect it to be back up. It's hard to make $ without an active site!

Date of experience: September 3, 2017
Italy
3 reviews
13 helpful votes
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UNREPLACEABLE
September 4, 2017

PRO: Low prices, very good bargains, you can find titles/editions that are almost impossible to find elsewhere.
CON: No rating system for the sellers (no feedback can be released).

Most (98%) of books I've bought in the last 10 years (maybe 1000 in all) have safely arrived@ my home. Otherwise, I've obtained a refund either from the seller or from PayPal (but -again- this happens very seldom).
NOTE: Most of one-star reviews that I see here have been released by totally inexperienced users that do not clearly understand how abebooks works (e.g. - they expect to receive the book within 1 or 2 days when they've been sent as "fold of books" or by some other cheap method).

Date of experience: September 3, 2017
Illinois
1 review
4 helpful votes
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I ordered a book on August 9th, I was told it was shipped, but the tracking number was "not available." Weeks went by, no book was delivered, and they did agree to return my money. It's now been almost a month, and still no book. I don't believe it was ever sent.

Date of experience: August 31, 2017
Texas
1 review
3 helpful votes
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I bought a books from TextbookRush and Buyertech through Abebooks and I was charged $50.00 delivery per book. When I try to stop the transaction because I notice that I was being charge a high delivery fee, they rudely told me that the charges were clearly stated at time order. This was NOT true, the charges stated $6.00 max. DO NOT BUY FROM ABEBOOKS!

Date of experience: August 28, 2017
GB
1 review
4 helpful votes
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Shocked
August 20, 2017

I have been shocked at the poor reviews I've seen for Abebooks. I've used them for years and never had a problem. I only order from the United Kingdom or the USA & that might be the reason. I live in the UK. I've always get what I've ordered, sometimes quick, sometimes not, but I'm very happy with their service.

Date of experience: August 19, 2017
New York
1 review
1 helpful vote
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Wrong Book
August 18, 2017

They sent me the wrong book and won't even email me back about it. Stay away. Now can't find the book for my son's class now.

Date of experience: August 17, 2017
Indiana
2 reviews
6 helpful votes
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We ordered a collection of four NEW books, but we were mailed four USED books. We returned them as instructed for a refund. They are now claiming they never received the returned books and are denying a $100 refund. Horrible customer service as well. We were very displeased with our entire experience.

Date of experience: July 13, 2017
New Zealand
1 review
2 helpful votes
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Do not use this book dealer A to Z Books and Book Vista same book sellers, New Delhi India through Abe Books. Ordered a Book never arrive at all since April 2017 and now is July 2017. Book seller is not telling the truth said India does not have tracking system. I checked they do have tracking system. I am afraid to use Abe Books again eventhough they have guven me a refund but lose miney due to exchange rate. Biblio books also using that same book seller un India andave used them and assigned the same book seller and agaun book never arrive because they never send in the first place.

Date of experience: July 10, 2017
Hong Kong
1 review
1 helpful vote
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Bought a book from Abebooks.com 10 days ago, got the confirmation email but nothing ever since.

Today tried to log in to check what is going on, found out that my account is locked!

Abebook's site says that my email is unreachable but that is not true as I have been receiving their newsletter as usual!

I have emailed them but so far no answer, I wish I had seen their terrible reviews before I wasted my time with them, they are not a serious company!

Here's the message on their site when I try to log in:

****************************************************************************

We're sorry, but your e-mail address is unreachable. Please try again.

You are now logged on, but it appears that at some point in the past we were unable to send e-mail to the address you provided. In order to reset your account, please enter your correct e-mail address and click [Update].

****************************************************************************

Date of experience: July 5, 2017