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I really, really wanted to like this brand. I ordered clothes as a gift and had to return them because the sizing was way off. The return process was confusing and glitchy, and somehow my refund ended up being issued as a gift card — which I did not choose.
When I reached out to support, they told me their system showed I selected a gift card and there was nothing they could do to correct it. Even though I explained what happened, they refused to refund the original payment and said the only option was to keep the store credit.
So now I'm stuck with a gift card for items that don't fit, instead of getting my money back. I genuinely wanted to support this brand, but this experience felt very inflexible and not customer-friendly.
I hope they rethink how they handle returns, because it's hard to recommend them after this.
Business Highlights
General
- Parent Company: Abbreviated Apparel LLC
- Target Gender: men
- Target Age Group: 19-25, 26-45
Shipping
- Shipping Cost: $8
- Free Shipping: sometimes
- Free Shipping Detail: for orders over $50
Returns
- Return Policy: free
- Return Instructions: products must be in original condition, unworn, unwashed, and in their original packaging
- Restocking Fees: no
Sustainability
- Recycling Program: no
Product
- Style: americana, casual
- Body Fit: regular, petite & short
- Available Sizes: Men's (XS, S, M, L, XL)
Customer Service
- Support Channels: email
- Support Email: [email protected]
Payment Options
- Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay
- Buy Now Pay Later: Shop Pay
From the business
- USA
- Abbreviated is part of Abbreviated Apparel LLC
