AB-FlatMate

Hello hello guys,
I would like to talk with you about my experience with ABFLATMATE, which was very good!
I had a room, very clean, and my flatmates were nice!
During my stay in this apartment, the table of the kitchen was broken, and the maintenance came in the same day for change it!
They were very professional with me.
I know there are lots of different opinions about this agency, but regarding my experience, it was fine!

Carine

This company is disgusting. Firstly, they overprice the rooms, and add extra charges that are not included in the advertized rent price. Secondly, they claim it takes 30 days to return your deposit after you have left the room - and there is no agent who visits you to check you out or to check the condition of the room! Neither do they send you an email confirming your departure date, or give you details about your deposit return. They advertise a business address in their communication which doesn't exist, and when you ask them about it they are dismissive. They are also very inflexible when it comes to money - do not give them your money, and my advice is to find a better agency. The staff are also rude and arrogant.

I cannot urge you strongly enough to avoid this company! They illegally enter your room making modifications and nose around without notice, and lie about it. They try to make you over pay rent when you leave, they do not respond to messages, when you call they say 'put that in an email' and do not reply. God only knows if we will receive our deposit back. When we first handed over a deposit and signed our contract here, we had a call saying they had actually given the room we were meant to be in to someone else and we got relocated!. Anyway, the list could go on. The worst landlords I have ever come across! STAY CLEAR

After my very disapointing experience with ABflatmate, I decided to share the numerous problems that had. I went through them twice. I already wanted to change the first time but as I did not knew where to go I've contacted them again.
For the first colocation, I was in an apartment where:
- The fridge and the oven were about to die, they did not work properly at all. It was not possible to keep food a long time.
- As for the dishwasher, it was totally broken down.
- For the bathroom, there were serious problems of flow water / draining with the shower.
- So, the only ones devices that worked well were the micro-was and the washing machine. It can break down it's not the problem, but the problem was that by talking to my roommates this situation was lasting for 3 months. The agency knew and did nothing despite the calls my roommates. Only the fridge was changed 2 weeks after my arrival.

That's not all, when i left, I received 3 fines.
- I would have smoked weed in the apartment. BUT, the agency knew that I don't smoke at all, when I signed the contract I told them, the question was asked. Yes someone smoked weed in the apartment but they knew who did it. The agency discovered who it was and they already had a conversation with the person involved 1 month before my arrival.
- The second cause was that I did clean. Yes it is true but it must be put back in the context. The colocation was in a disgusting condition. The first time I entered, the ground of the kitchen was sticking, the table of the kitchen was very dirty, there was a big stack of dishes in the sink. I think the cleaning was not been done for 2 months. It remained like this all the stay like this. Clearly the situation was very far from the photos sent by the agency. If everybody would have make efforts to clean the flat and would have respected the planning, I would have done my part for the cleaning, it's normal. The agency couldn't make any visits they sent a cleaning lady. It's simple it remained clean 2 days. I only cleaned what I made dirty. Then I received another 50£ of fine because I would be gone without tiding my room, which is wrong. Take photos when you leave.
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All in all, i received 150£ of fine. I flustered and i succeeded to be reimbursed.
The 2nd time, here were the problems:
- Wifi: it almost did not work at all. The connexion was very slow and full of cuts. It was not linked to the number of persons using the connexion because in the previous apartment we were as numerous and there was no problem at all. Once again the problem was known from the agency and even for some time. But nothing was made whereas at a period one my roommate worked from home with the need of internet.

- Concerning the contract, as it was in English a person was in charge of explaining the important points in French (it's an agency bilingual with an exclusive partner in France). Concretely, I signed a contract with a precise date of my arrival and the end of the contract (from 6 january to 5 april). It was clear for this point. Among the key points, the person told I had to send an email confirming that I leave the 5th as expected, and this at least 1 month before the date of the end of the contract. I sent it 2 weeks before the end. So, therefore, the agency decided to charge me 2 weeks in addition (taken on my deposit). The person who explained the key points, obviously, unfortunately forgot to tell me this consequence… So yes it was written in the contract but it takes not even 1 line on it and it's written in a way that I did not understand. I trust them and at the end I owe them money. This is not normal. I lost about 300euros.
- Finally, i learnt that my rent was 100 more expensive compared with the previous tenant. Whereas, during the stay the building was in work. A priori nothing would justify this rise