On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
6pm Reviews Summary
The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I Was going to sign up, but after reviewing their site, but just look at THESE REVIEWS! SO UNFORTUNATE! I could Never pass this along to any of My Customers, they'd be frustrated with Me, and I would loose business. Bad Business ethics, is Bad Business, period. "Get yourselves together, 6pm.com! You're loosing!
The shoes arrived in a reasonable amount of time but were not nearly as nice as they appeared on the website. And $20 to return. NEVER AGAIN.
Good Website for online puchasing Clothes and shoes and many more things. Delivery is also Fast, i bought Woodland shoes for me and the quality is very Good.
Stay away from 6PM! You'd think 6PM being run by Zappos gives you pretty much the same benefits. I received my shoes just to find out that returns are not free. I had to pay $20 just to ship the shoes back. Honestly, I don't know why anyone would shop there.
Hi Flo - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels. You can find out more about our return policy here: https://www.6pm.com/return-questions
I like them. Return process is easy, prices and selection are good. Ordered four pairs of shoes, only kept one (my feet must've grown a half size)!
What the heck?!
All in all, I'll order from them again.
I purchased running shoes from 6pm. Com. This was not my first time. The shoes are highly discounted, brand name running shoes. The shoes did not fit my feet and were uncomfortable. Instead of offering to replace the shoes at no cost for me to ship them back, thereby keeping a customer happy, they give vague instructions on returning the product and then I paid three times as much ($11) to ship a product back for a full refund of what I paid for them. Therefore, it is like walking into a shoe store, making a purchase and then deciding the shoes don't work for me and returning them and they charge me $11 to drive back to the store. What a grand rip off! Never again! They just lost me as a customer.
Hi Blake - we sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid return labels. You can find out more about our return policy here: https://www.6pm.com/return-questions
I still cannot believe that there are so often times they send me used items. Some of the s were just not ok and disgusting... it had happened me a lot. The customer service is good, they are quick and do the best to solve the issue, but I have to spend extra time and energy to get through it. I still browse at 6pm because of the prices, but when I usually end up purchasing from them, I'm now expecting the potential of receiving used ones... I suggest 6pm to do stronger inspections.
I had lost a new pair of shoes on the shuttle bus omw to work. I was goin to use them for a special event the weekend of. I went back to the store but they were out. My sister told me about 6pm. I logged on and found them. I was excited. Then the carrier lost them. I called CS and Marge helped me out. She was wonderful. She got me the same pair overnight. I will definitely keep buying more from 6pm. Thanks Marge for saving the day.
I bought a pair of New Balance W680v3 (size 7) for my girlfriend and a pair of Saucony Cohesion 10 (size 10.5) for me. This is the second time I've used this website and it is great! The shoes looked beautiful and they were so much cheaper than any other website I looked at. They fit us perfectly and feel amazing. Also the shipping was FAST! I ordered the shoes Memorial Day (5/29/17) and received them that Thursday (6/1). I will definitely be buying all my tennis shoes from this website!
Very disappointed. I ordered shoes 6.5 and received 8.5. I'm still waiting to the customer service to solve the problem. I can't return it as shipping cost from my place is more than the price of the item. Probably would not use this site any more.
Hi! We're very sorry to hear that happened and are happy to send you a pre-paid return label since you received the incorrect merchandise. Please call us at 1.888.676.2660 or email us at [email protected] and a customer loyalty team member will help you! Thanks!
I purchased a pair of dansko shoes, size 39. I have two pairs of dansko shoes and just love them, both are size 39. So when I saw this gorgeous style of dansko on 6 pm at a reasonable price, I ordered a size 39. They arrived within 5 days and turned out to be way too big. I had to pay $15 in shipping fees to return them and was hesitant to order a size down in case they didn't fit either.
I ordered a mint color slip on and a matching purse. On arrival it was a flat brown sandals and a small purse which I did not like. I took steps to return the items but had to pay for the return to be shipped back. I paid $70 for the purchase of the items but had to spend $31 to return them. It is important to always read return policies!
Hi! If you received incorrect merchandise, we will pay your return shipping. Please email us at [email protected] or call us at 1.888.676.2660 so we can help you! Thanks!
I ordered my boots on May 1st and received them on the 5th. They were in excellent condition, fit well, and were packaged with care! When I first ordered them I made a mistake and had to email customer service, and they were very polite and helpful. They were unable to change the order, but they did offer a free exchange if necessary! (I put the shoes back in the box to take the picture.)
Thank you for being a valued 6pm customer and leaving us a review :) Have a great day!
Bought boots for my wife from this site and she did not like them. Trying to return and what a nightmare.
This is horrible business practice, the luxury of ordering online is when you get something and it don't fit you should be able to exchange it for the correct size. NOPE not with 6pm, how bout you pay for the Return label yourself on top of what you already paid for the product. LOST my business for sure and everyone i know. Very Frustrated with the business practice they execute.! BYE 6pm.!
Dont pay attention to the positive reviews. Its a scam! Notice the positive comments describe perfection. The negatives are all the same- never arrived. Not confirmed. No answer. No response. No items. Its a scam people!
Hi! This is definitely not the level of service we like to offer our customers. We will send you a private message to get your information investigate what happened. Thanks!
Good prices and some decent brands, but no free returns. I've had the cost of returns be more than the shoes purchased, so I ended up donating them. I think they mail things in super large boxes to make returns more expensive, thereby discourage the practice. I hate having to go buy return boxes to minimize the cost. Just be careful.
Placed order 3/26/2017 and today is 4/26/2017. Still nothing. Tracking says order is delayed. No follow up. Has not responded to my original email to customer service 2 weeks ago. Sent another one today. This is my first experience and it is not a good one. I will not be shopping here again. Communication and follow up are part of the process.
Order ref: **************600
Hi! We're so sorry about your experience - this is not the level of service we like to give our customers. We've investigated your order and found that a customer service agent was able to help with a refund. We will also provide coaching to ensure a delayed response won't happen in the future. Please let us know if you need anything else!
I recently bought a pair of Brooks for myself they were very nice not only did I get my sneakers and they fit me great I actually got them earlier than what I was told with that experience I decided to buy my daughter a pair of sneakers and had the same experience got them before I was supposed to and they were great quality great product great people
Thank you for your review! :)
Hey peeps, I actually made a positive feedback based on my very first purchase with this site. Boots were received as described ( brand new & authentic) so then I made another splurge and this time, on a pair of Timberland glancy boots. It was originally priced at $139.99 but I fortunately snatched it at 60% off. The pair arrived in a timely manner but I was devastated when I opened the box. There were scratches all around the my timb boots, mild creases were present and albeit the soles were spotless, this specific pair I received looked like it was worn for a few times and the previous owner just gave the soles a good scrub. The reason I still gave 2 stars is that it i still consider it reasonably priced in its condition. I was scrolling through poshmark for the same model and people were selling their used ones for a hundred bucks so...
Hi! Thank you for your review! We only sell new merchandise but occasionally a returned pair will make it through our warehouse (sounds like that is what happened) and we sincerely apologize for your experience. We stand by our product and will always pay return shipping if a customer receives used merchandise. Please call us at 1.888.676.2660 if you need further help with this! Thanks!
From the business
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth! We're sorry to hear about your shoes and would like to advise that if you receive an item that does not meeting your expectations or it is defective in any way, you are welcome to call us at 1.888.676.2660, 6AM - 8PM PDT for assistance with a return label. We sincerely apologize for your experience and hope you give us another chance in the future. Thank you.