48HourPrint.comReviews 88

The outcome of a poster I ordered online was horrible. The image wasn't correctly placed and clearly blurry! The proof sent via email wasn't what I received. Company offered no resolution and no refund. Their response is prewritten cheesy template I kept receiving. A company that doesn't care about quality work they produce and customer satisfaction is untrustworthy. Based on my experience I do not RECOMMEND this company.

For my first time working with this company, my experience was great! Keep the level of excellence!

I ordered poster printing before, I made a data as their instructions show on the web site, but the printing quality was terrible.
Found out the format(or settings) they show doesn't work well.
I asked for a refund or to redo.
But they responded a week later, which was too late for the event I participated.
Because of their massive delay, I needed to order the same thing at a different store.
A customer support was rude too. She even didn't apologized for their mistakes. No refund.
Not an honorable / trustworthy company.

I ordered a retractable banner in early November and it arrived before Thanksgiving. The quality is good and the print is clean. I'm a fan.

Worst customer service experience ever.

I ordered metallic thank you cards for my small business, and sent the design in promptly. I was instructed to make the areas to be metallic in a "cyan color." I did as instructed, and was as clear as possible that I was following the instructions for the cyan color to be where the gold metallic should go.

The cards arrived, and they were in cyan metallic.

Annoying, but luckily it wasn't an urgent order. I contacted their customer service about the issue and waited.

And emailed again. And waited.

And emailed again... And waited.

After a couple weeks I finally called them and was given the runaround, saying someone would call me.

Finally someone called, named Amber, and she admitted that she was wrong in confirming with the "design team" that cyan was the correct color. She admitted it was her fault, and I was just glad that 48HourPrint saw it that way.

She asked me to send her a proof of what the card should look like, and I did.

Then I was sent an invoice for the new order.

When I again contacted customer service about this I was ghosted AGAIN for weeks.

I continued to email with no response back.

Then I got on their online chat and when I explained the situation I was told my "request was denied" and they ended the chat while I was still typing.

So basically I spent over $500 on unusable cards because of their error which they refuse to fix.

Should have read the reviews first. Lesson learned.

Tl; dr 48HourPrint admitted they made a mistake on my cards (making them unusable) yet refused to refund me or send me new ones (without me paying full price to get them). Customer service is horrendous.

DO NOT SHOP HERE!

Order #*******
I received the very small box containing the stickers well after I left for our event early this morning at 8:00AM on 05/31/22.
The shipping label states USPS Parcel Select otherwise known as USPS Retail Ground
I weighed the box I received, enter both our zip codes and USPS created the shipping costs below:
USPS Retail Ground (The method you shipped) $10.85
Priority Mail 3-Day $11.75
Priority Mail Express 1-Day $46.30
I ordered on 5/24/22 at 7:00AM
Paid for one day processing and two day shipping. Both of these were additional costs. The two day shipping was $59.92
Ordered not shipped until 5/26/22 and this little box all 1# 10oz was shipped via the slowest USPS parcel select. Ensuring I wouldn't receive it on time and didn't receive until 5/31/22 some time in the afternoon after the event I ordered for.
You will find the order I placed below showing I paid $59.92 for 2 Day shipping. This would have more than paid for Priority Mail Express 1-Day shipping at $46.30 and still giving your company a profit of $13.62 on the shipping alone.
If this was done on Thursday by 8PM I would have received the box on Friday by 6PM
If this was done on Friday by 8PM I would have received the box on Saturday by 6PM
Not sure what happened?
Please refund my entire order to my credit card. If you would like I will show you the unopened box and the labels I had to print myself yesterday so I would have them for this event.
Project Name: Pinnacle Stickers
Item Number: #*******
Category: Stickers
Shape: Square/Rectangle
Size: 2" x 2"
Material: White Vinyl Sticker
Coating: High Gloss UV
Printed Side: Front Only
Quantity: 1,000
Rounded Corners: No
Shrink Wrapping: None
Turnaround: 1 Business Day
Proofing: Proof Waived
2 Day Transit
Pinnacle Real Estate Marketing

$125.49
Subtotal:
Discount:
Shipping & Handling:
Tax: $125.49
-$37.65
$59.92
$9.60
Order Total:
Total Paid: $157.36
$157.36

Sent: Sunday, May 29,2022 1:43 PM
Subject: FW: Job Order # *******
Hello Mark,
My order arrived at hub in Cape Coral at 6:00AM this morning.
I do not know where the hub is although it is not going to be delivered today Sunday or Tomorrow Monday and will not be delivered until Tuesday afternoon when my regular mail delivery occurs.
Why wouldn't this be shipped UPS 2 Day Air or USPS Priority Mail or USPS Next Day Air or FedEx Express Delivery
So many ways to ship 100 sheets of paper. Instead you shipped it DHL on Thursday already one day late for one day processing as order was placed on Tuesday and should have shipped Wednesday.
Knowing that you are already one day behind in processing why send this package via DHL to USPS when I paid for 2 day shipping at $60
I am really disgusted by the entire process as I can order so many items on a Friday and have them delivered with 2 Day delivery and delivered on a Sunday.
The company has serious issues with logistics, processes and customer service with no concern with how important an order is especially when the order has one day processing and two days delivery paid for. That should have equated to three days at most. Instead I will receive this order at 8 days after placing the order.
Please cancel and refund my money. Unbelievable for a company that names themselves 48hourprint

Sent: Saturday, May 28,2022 6:00 PM

Subject: Job Order # *******
Phone Support

Job Order # *******
Hi Marc,
Mark here, I do apologize, we are still trying to contact the courier regarding with this concern.
If ever the order didn't arrive until the end of the day, please kindly contact us back immediately.
We will keep you posted regarding the status of the delivery.
Thank you.
48 Hour Print Customer Support
8000 Haskell Avenue
Van Nuys, CA *******
P: *******599
F:
©2022 48 Hour Print
8000 Haskell Ave. Van Nuys, CA *******

BEWARE! After 36 hours and countless hours on hold, there was no update on the status, no way for us to cancel the order and every time we tried to escalate to upper management, we were put on hold. No one knows what is going on and the customer service is useless. Borderline fraud!

Order processing times are not accurate. There are no notifications regarding orders being proccessed and delivered late. This company false advertises with the 48hourprint service as there is no 48 hour print service. All of their orders are delivered pass the guaranteed date and there is nothing that can be done after the items are delivered late. I definitely do not recommend this company.