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I paid for 3StepDivorce assuming they would be able to answer any questions I have as I filled out the questions on their website (not legal advice, but questions such as "Where should I include this piece of information?" Their response time varied from a few days to several weeks and the only response I ever received from them was "kindly adhere to the filing instructions guidelines found on your portal." So I decided to do the Guide and File which is FREE on the Minnesota Judicial Branch website and that was a 1000x more helpful than 3StepDivorce. Their program was confusing to use with no help from customer support. 3StepDivorce was an absolute waste of money.
My wife and I started filling out the basic info but to continue we were required to pay $300 to move on. The questions at that point then begin to use the terms "husband" and "wife" and there is no option to switch to wife and wife, or partner 1 and partner2 etc. This means one of us would need to be considered the husband. I tried to get them to refund the money but they refuse.
3stepdivorce refused to refund my transaction
Total SCAM! Get papers FREE at the courthouse!
My court will not accept 3stepdivorce papers!
3stepdivorce refused to refund my transaction, Here is an actual thread of correspondence. Buyer Beware!
I purchased the 3-step divorce contract on 1/05/23.
Under Minnesota State Law, I am exercising my right to withdraw from this contract, within 3 business days, effective immediately, 01/07/23.
Please issue an immediate refund to my original payment method. I left a phone message, and I intend to dispute this charge with my cc company. Thank you for your immediate response. Thank you for contacting us. Please specify the reason for the refund request. Furthermore, if you intend to dispute or already have disputed the transaction in question - Then there is nothing we can do and you must deal with your bank from here on out.
I already stated that my refund request is based on Minnesota State Law which allows me to withdraw from a financial contract within 3 days. I also stated that I would dispute the transaction with my credit card company if I was not refunded. Under Minnesota Law, I do not need to give a reason for a refund, only that I request cancellation and refund within 3 days. Therefore, please refund this transaction. I reserve the right to post my experience with 3-step divorce in Minnesota across social media platforms. This is necessary for vendors of a service like this for the purpose of complete transparency of service.
Per our refund policy, when a refund is requested we require the reason for the refund. Please take whatever steps you deem necessary. Furthermore, Nolo isn't a Minnesota based company. It is based in California. The reason for the refund is simple. The product falls far short of my expectations, Being that you are a company supplying legal documents under a contract, it doesn't matter that your company is located in California, you are still governed by the laws of the state of Minnesota.
Being that you choose not to sign your name to your correspondence with me further demonstrates the lack of professionalism that I expect when purchasing a product or service like yours. Your website also states an ironclad refund guarantee which appears to be untrue. I gave you the opportunity to issue me a refund which my credit card company will ultimately issue anyway. You are choosing not to refund me, so I will start a massive social media campaign proving the deliberate and misleading claims of your website and its phony money-back guarantee. I will also file a complaint with the Honorable Keith Ellison, Attorney General for the state of Minnesota, seeking full reimbursement and damages to include all purchases of your product from unknowing victims of your sham in the state of Minnesota. I will also file a complaint with the Better Business Bureau in Pleasanton, CA. I will provide all contacts with this exact thread, and since you use Trustpilot as a major source for your reviews, I shall start there. Now, do you really think that not refunding my transaction is going to be worth all of the legal fee's you are about to incur? That said, your lack of professionalism as a company shows when you are not even willing to share your name. No matter, now everyone will know this, MH Sub I, LLC, or Martindale Hubbell / 909 N. Sepulveda Blvd / El Segundo, CA ******* / *******000 It's not nice to treat people unfairly! I have simply evened the odds for you now. Good Luck, your gonna need it when I blast this out to the masses! Simply providing the truth!
Date of experience: January 06,2023
