2Checkout

They work for MANY software companies and once they get into your device, consider it toast. They PLANTED malware in that another company had to FORCEFLLY remove. They are rude, obnoxious and will quite literally rip you off. Not to mention the never ending phone calls... up to 15+ per day, all day, everyday. I can't believe these big name companies use them for tech support! They make ConnectTech look like angels (and they're not either). Don't make the mistake of EVER contacting them or downloading from them!

To ALL Sitejabber community members (Please be warned!),

I received a disturbing email last night (Wed 7/15/15). It was from the company where I purchase my 'Antivirus software'... the email said (Copied):

"Just Sit Back And Relax!

Your license will automatically be renewed!

A while ago, you made a smart decision and started using Bitdefender Total Security 2015, declared Best Antivirus of 2014 by industry publications. You can rest assure that your PC files, online banking details, and even your digital identity are protected!

This is an auto-renewal notification to remind you that your
Bitdefender Total Security 2015 license will expire on August 15,2015 and has the "auto-renew" option enabled. This option saves you time, effort and risks by automatically renewing your license when the time comes.

This means that Avangate will automatically renew your license for the amount of 89.95 USD, using your registered information. Just make sure that your payment details are up to date and that you have enough funds in your account on the transaction date.

A separate email with the transaction details for this recurrent billing will be sent to you on the expiration date."

My reply to them said (Copied):

"Subject: Your "UN-AUTHORIZED" visa card withdrawal!

To whom it may concern!

I just received your email explaining how you ( Avangate customer service), would "Attempt" to make entry into my bank account without my permission or authorization! If someone from your company would have asked me, I would have told them that I already have a one yr contract for 'Anti-virus' protection! How do you ASSUME to decide for me where I spend my money; "this is totally inappropriate!" This is the last thing that I would expect from a company that I have contracted to protect my Identity and personal information! Because of your attempt to make an UN-AUTHORIZED withdrawal, just know that the 'Loss Prevention Authorities' at, My Bank, and PayPal, have ALL been notified of your plan to extort, and of your underhanded, 'Totally Dishonest' business practices, and will be handling this matter from here on. Your letter to me (email) has been passed on to these authorities for their records!

Mr. G."

Because I didn't know just what payment information Avangart had from me, on file, I had to call my bank's customer service dept., and PayPal (at 1:00 A.M.) to prevent Avangart from gaining access to any funds! One thing that I do want to make 'Crystal Clear'... I actually love the product. I've used "Bitdefender 'Total Security' 2015" to protect my privacy and my computer's health for the last three years; it's a great product. This company "Avangart customer service" (NOT a part of the Bitdefender brand) is a company that manages the "Shopping cart" purchases for many online software companies and has nothing to do with the Bitdefender line of products. The reason that this is so disturbing to me is... Not only did Avangart sign me up to be renewed automatically without my consent or knowledge, they also raised my contract to the higher price level... I NEVER pay $89.95 for antivirus protection. I usually pay about $43.95 to $49.95/yr. But Avangart saw an opportunity to exploit my vulnerability and so they took it!

"My warning to you"... When you're buying software products online find out who is managing 'YOUR' "Shopping cart" (if it's Avangart be extra, extra cautious), and make sure that there are no 'tics/check marks' in the box next to an "auto-renew" option. You must do this BEFORE you "Place your order"!

PS: I'm giving Avangart 'ONE STAR' for their un-ethical business practices and unconscionable behavior!... This has nothing to do with the "Bitdefender antivirus" product. "If this were about Bitdefender, I'd give them 5 STARS"! Sincerely,

~g~

I've been over 5 years with this company with turnover of $120.000 pa with no chargebacks and they just un-verified me, therefore I cannot have my money although they will still accept transactions. Their excuse was not friendly or anything to do with me being a loyal customer, simply they suggested I read their terms and conditions to see that they have the right to do so.
I informed them that they have effectively put me out of business overnight but still got no reason for their action. Needless to say I will find another provider.

This is how we have been robbed by 2Checkout in the pretext of global payment:

Transaction ID: **************
Payment done by customer in INR: *******/-
Payment converted in USD: 1150. 65/- (Payment is less, as very high conversion rate is applied which 2CheckOut says this includes hedge charges, third party fees etc. which was never communicated nor disclosed, they write 5.5% + 45c only, it was expected to received approx $1234 USD based on FX conversion INR 61.15 / USD, but charged INR 65/USD)

Reserve Held: 57.54 USD
2CO Fees: 63.74 USD
Adjust: 15.00 USD (At the time of wire transfer, this money was deducted)
Final Payment: 1014. 37 USD

Total Charged: 17.79 % vs of 5.5% + 45c

Do you really think, merchant like us will survive our business paying through 2Checkout?

When contacted customer care: All vague replies and never got the answer. Ticket raised:

4704-WTFN-4113
9005-WAHN-5941

PS: Those who are outside US and want to transact with 2Checkout, think twice before dealing with fraudsters!

I am falling short of adjectives to praise Avangate. As the owner of a small software company, I have been struggling to get hold of new customers. Thankfully, I found “Avangate Standard”, a tool designed for businessmen like me. The program allows us to personalize the features as per our requirements. My company can now quickly access payments, indulge in a range of advanced merchandising, and support the customers appropriately with the help of this excellent software. Well, as your company grows, if you need a better solution you can always opt for “SkyCommerce Suite”. I have heard from my friends that it is perfect for larger establishments.

DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me!

I consider myself a typical internet marketer selling my own digital creations such as ebooks, templates, etc. I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a 'parameter error'! When I inquired, they told me that my website was missing a number of documents such as privacy policy, refund policy etc (which is of course b. S; the link to all policies is right there on my homepage and salespages; maybe the person reviewing my website was a blind man!). I gave them the links to these policies and then they insisted that these links must be right on the order page (How am I supposed to do that? Since 2checkout really offers me a payment link redirect and not an order page). I insisted that these links are indeed ON the salespages from which customers would be ordering my products (in fact, not a single customer has raised an issue about these, in all these 5 years btw!).

When that was over they insisted that my salespages had no 'real marketing' at all. I asked what they mean by 'real marketing' since I indeed do the marketing required to sell my products.

At last they insisted that I give them access details to my customer areas (including membership login areas) so they can take a look around. I refuse this, because not only this would violate the privacy of my customers, I also don't trust them enough for that (ever seen a PayPal staff asking you for any kind of 'password/login information'?). This is the only thing I refused them and due to that they permanently set my account to 'inactive' status first and then to dormant status!

That over, I asked them to close my account and give me the remaining $54 balance I had in my account. 2checkout has a different 'release level' for each payment option they offer, in case you don't know, and if your balance is below that release level, then you won't get the money, no matter how much you beg. They said that:

'The minimum release level for a wire transfer is $300, for Payoneer is $20 and for Air Mail check is $100."

Based on the above, my only option was Payoneer. And on top of that - it is not the 'direct bank transfer' option of Payoneer, mind you (which is what I asked for because it is free but again was refused by 2checkout), but instead the MasterCard option which would actually require me to invest around $25 just to get the card! Didn't make any sense to me to spend $25 to get $54 back, so I decided to leave the balance in my account.

I thought (and requested too) that they would make an exception in case of account closure and send me one last air mail check! But NO! They are not humans at all! They are just working machines without any sense of empathy in them!

I am writing this so others know that they treat their customers like dirt, regardless of how long you are doing business with them! STAY AWAY from them! Even Paypal, as bad as they are, is still much better than 2checkout!

Oh, and did I tell you that they no longer offer services to internet marketers, although they are hardly explicit about this stupid rule! After all, they would tell you everything BUT the truth!

2checkout is one of the worst payment processing companies. They NEVER care about their customers. Once they suspect your site e.g. you have more than one websites, or your website went down for more than few hours if you have server issues or anything, they will immediately suspend your account. Then you try to call them time after time, explain over and over again, send them numerous emails, they just IGNORE you after all. Avoid this company/website if you want to run a stable ecommerce website. My website is still down after a week now and they NEVER responded me. Check out other payment gateways such as paypal (not very nice either), ccbill, google checkout, gtbill, gspay, and MANY more. Just beware of 2checkout.

After 6 months of battling with a seller (sent me a damaged part, I sent it back at my expense, they wouldn't give me a refund and never sent a replacement as they said they would). I am now out the money (only about $100 but its the principle) and the seller has all but stopped replying to my emails. I decided to ask 2checkout for help. They were very unhelpful and said it was not their job as a payment processing agent and I should try dealing with the seller directly (hah after 6 months of getting screwed around by them).

Bottom line, 2checkout has no accountability, stick with sellers that use Paypal.