2Checkout

I decided to cancel my Avangate account (turned into a 2CO account) and get my remaining USD 500 back. I opened a ticket to request the cancellation but after I mentioned I wanted to cancel, the support team started to ignore my tickets.

Also, according to the 2CO sales report, I have 8K in sales but my fund transfer report shows 4K (there is 4K difference between sales and funds transfer). They also went unresponsive when I asked them to further investigate into this issue.

So far is 30 days of completely unresponsive support.

I assume my money is lost to this fraud company.

John

Recently they were acquired by a Romanian company (Avangate), I never thought they can get any worse, but they did now.
Our buyers are unable to pay, on first click they get "Gateway timeout" server error, they could pay if they start over.

2CO removed and changed payment notification variables, now the automated subscriptions were not processed on our server, our clients pay but they don't get the services they paid for.

As other 2CO user said, they changed / removed the only variable that would indicate an unique sale ID, so we are unable to locate sales and identify them.

Their "documentation" is a mess. Until I read these many reviews I assumed I must be their last customer and that is why nobody fixes the system:)

And their priority... they contacted me and threatened me to close my account because I send customers from another one of my sites (processing payments from 2 sites with 1 2checkout account).

1. They are not compatible with GST India norms and requirements of FIRC. When asked for FIRC which is a normal documentation on letterhead for declaration of USD received by them they just denied.
2. I have no issue to write on letterhead that I work with them but they have hesitatation for the same. But they dont hesitate to charge TDR for no service support provided.
3. They don't reply your emails even 10-30 days no surprise. 2checkout support system just fails all time; they never bother to reply timely and atleast 50% of emails to them are never replied.
3. When asked for letterhead information about the USD amount collected their Management team send all wrong amounts mentioned in USD. How come their management team can sign and send a letterhead with wrongful amount mentioned? Is this a type of management level support we have from them? I follow-up 10 times with them and they never replied.

4. I asked them to pay via PayPal so that atleast I can get FIRC for GST India norms and they denied.

They actually want to kill our business it seems like rather helping to grow as being their merchant. Will soon move our business out of them.

I will stay away from them and will soon move my business. Highly irresponsible service support.
I will better like to donate that 5.5% to some needy person, rather paying to such company who even dont bother to help merchant with timely service support.

Getting an email response is very slow. Trying to cancel is almost impossible - the online support staff want to send you to sales, and when I tried up sign up for "MyAccount" to try to cancel the auto renew (must have been in the small print) it took my information but then refuses me access when i try to use my password that it accepted. Then when I tried to email them (again) it kept refusing my email saying that all fields with an * must be filled in - but they were filled in. And I can't find a phone number anywhere. I will never touch another product connected with Avangate

They basically say that they can close any account whenever they want, for no reason whatsoever:

"Thank you for your response. We can certainly understand your disappointment at the closure of your account. Please know there are many factors taken into consideration when an account is closed. Any one of these factors may, in and of itself and at our sole discretion, warrant the closure of an account. We sincerely apologize for any disruption this may cause you or your business."

Purchased software and did the download... soon as the download was through. My computer. Totally crashed... screen dark... no response whatsoever... It made a funny noise when it crashed... I worked two days on my computer. Before I got it running again. They charged me 49.95 on my paypal account... I am going to place a claim against them and try to get reimbursed... I hope they get caught and go to prison for these tricks.CB in Az.

$#*! 2checkout service.
Its totally worse, they aren't able to recover my account due to their own system glitches.

Point be noted here, they said me that our two step authentication system has some glitches. Therefore you have to create new account. What the $#*! is this.

I have also tried for new account but system not accepting my application. Its just a fake company, be conscious about 2checkout.

Havent find even single positive review about this company from other sites like:
https://www.trustpilot.com/review/www.2checkout.com
https://www.bbb.org/centralohio/business-reviews/payment-processing-service/2checkout-com-inc-in-columbus-oh-*******/reviews-and-complaints
https://www.sitejabber.com/reviews/www.2checkout.com
Etc.

Payment was secure, a little delay with email, but got my digital download links and serial. Worked fine, no issues. Checked my bank statement after reading these, but nothing fishy from my transaction. Actually wondering if it depends on the companies behind them or if someone is posing as them (for those other reviews)?