1ClickPrintReviews 62

Paid $50.00 for a 16 ×24 print. Received a small print that had mostly white canvas showing. It looks awful. Nobody would hang this on their wall. Plus it was a Christmas gift.

As I have already said this is not as it was described on your advert on Facebook. The term used to describe what I was buying was (Premium Canvas) Not MDF frame with Polycotton. If that was what your advert said I certainly would not have bothered ad you can buy that cheap fake canvas from Groupon for about £8:99. I am not happy with your product and again I am asking for my money back. It is not right to con people like this. I have just read some of your 1-star reviews, I think you need to listen to your customers. Forget the thousands of happy customers you say you have and concentrate on the people who are not happy. Remember they are the people who keep you in business. Your replies to the honest opinions that everyone is entitled to. Seems a bit aggressive. I await my refund. Many thanks

Order number *******. Customer services in this company are terrible. My order did not arrive even though the money came out of my account. On trying to contact the company, not one phone call or one email was answered. So disappointing.

Can't get hold of anyone no canvas no money back no one picks up phone!
This was for a gift tomorrow!

Placed an order over a month ago. Never received it, no response to email, can't track the order from thrive site. Won't EVER ORDER AGAIN!

I had over a thousand photos to order. I had created a folder but unfortunately you have to select each print individually. If you touch anywhere near the edge of any photo you lose your entire order and have to start again. Once I managed to upload my entire selection but my screen blacked out and I had to start again. To be fair this also used to happen in Boots and Jessops. If you decide to use this company then write down your password. For some reason if you have ordered from 1clickPrint before then when you get to paying and completing your order you are then required to log in. If you haven't got a password and create another one you are informed'Error email already in use' ( you know the scenario from your experience with other poorly designed sites. I phoned them but apparently the line was bad. I phoned again but as soon as I started to calmly explain the problem the call was terminated. This happened a further three times. It was always the same person too so I suspect this is a very small and inexperienced outfit. The photo quality was good however some pictures were over cropped. The price for 6 by 4 photos was good but the time spent just simply trying to upload an order has to be taken into consideration. I would recommend going with a professional company with a properly designed website.

I will never order from this company again it's been over a month and still haven't received my 3 canvas I ordered. I have sent several emails cause this company don't communicate over phone and all they say is it's been shipped on the 6th of May well it's almost June. Terrible communication with customers. DONT WASTE YOUR TIME. I understand with the coronavirus it's been a challenge but this was suppose to be a gift for My daughters 1st Mother's Day. I will Never Order from this company again

I placed an order and weeks later have not received it. I have emailed the company 5x and received the same exact response each time. I have called 6x and hung up on 5x. When I did speak with them, they assured me I would have it the next day... it did not come. There are many companies that offer this service... use any one of them DO NOT USE THIS COMPANY!

Need ability to do more editing than zoom in on a photo. After loading eight photos, on the ninth I noticed the price skyrocketed from $1.99 each to $9.99 each. No notice. Nothing in the ad. I contacted the company. Their email response was timely but advised me that the price goes up on the eighth. Maybe they have hidden this info somewhere that we wouldn't think of looking. Hmmm... I believe this is false advertising. Hidden away under SECTION 4 MODIFICATIONS TO THE SERVICE AND PRICES (where you wouldn't even look) is the famous: "Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time." After reading reviews about poor quality and color I have decided that even eight canvas pieces for $1.99 each plus about $3 each for shipping, is not a good deal after all.

Worst customer service I have ever come across, not a hint of concern that I was having a problem with their service.
Due to problems with them being unable to access the images I uploaded, I had to upload them 3 times in total (483 images). I had to chase them up to find out where my prints were each time, only to be told that again they had a problem with them. On the final time of uploading I was told they were with "pre press" where they were for 5 days despite me asking them to put some priority on my order.
In all it took from the 26th June until the 21st July before I received my order.
The print quality is mediocre to say the least, & after I "centred" each photo I got back 15 with peoples heads cut off or limbs missing. I also ordered six 7x5 prints & received 2!
If you are thinking of getting prints by these people then can I say that there are other printing services around, and I advise you to use them!