12th Tribe

They refused to refund me for items that were made poor quality. I will never purchase from them again.

The quality of the products, shipping time and customer service were exceptional! Special thanks to Brenda who was so kind and helpful!

I ordered a white top and the fabric is so thin that you can see my nipples (Not stilysh at all).
I contacted customer service and they asked me to return it, however they asked me to pay the handling fees. Why would I pay the handling fees for them sending me a defect item?

I wrote back that I was not going to pay since I was not at fault and since then I have been received non sense emails saying that they are a small company and I need to be understanding.

There are plenty of fantastic small companies that is not an excuse.

My issue is still no resolved. Did I just loose 42 dollars?

Beware of this company. Very cheap clothing and their return policy is ridiculous that any sale item is unreturnable, and you can't even get a size that fits since the size chart on the site doesn't match the clothing that is delivered.

I was looking for a fun dress for my disco cowgirl bachelorette and stumbled on this site. I have to give them props for their marketing because this dress looked amazing in photos. I ordered it, $150. Then while searching on Amazon found the EXACT SAME dress. Ordered one for comparison. $38 and exactly the same. I mean 100% exact sam down to every stitch. Started looking up other items of theirs on Amazon… same thing! They deleted all my reviews and ignored my emails questioning the pricing when it's on Amazon for 75% less. I understand needing a profit but their markup is INSANE. Deleting real reviews too…. Stay away

I ordered a pearl top overlay. The site said one size fits all but it is gigantic and no amount of manipulation could make it fit. Upon checkout they stated no refunds on accessories or final sales. Since I was ordering a top I didn't think it applied to me and was just a standard alert. However, when I went to return it, I was told the top was an accessory. Since when are tops accessories? I agree it goes over another top such as a sports bra or tank, but then are sheer tops an accessory also? I complained and was told it was "policy". In todays shopping experience and all the options, I would look elsewhere for better customer service.

Overpriced for the fabric and stitching quality. Sequins were falling off one of my dresses right out of the package. Sizing is all over the place. A size Large fit me ok in one out of four dresses, but I am a small to medium in most other similar brands. $10 fee to return each individual item which is outrageous. They sent me a "free gift" which was the ugliest cheapest piece of costume jewelry I've ever seen and I sent it back with my return even though it was free.
Not impressed. Won't be ordering again. Just opt for Free People. I've had their dresses last me for years.

Horrible with everything from purchasing to returning. The material of everything is extremely cheap and not wearable. I am confused who actually continues to buy this. I even tried to go to NYC location in-person to choose something for exchanging and found absolutely nothing worthy. After sending them the return it will take about "12-16 days" after they RECEIVE the item to process the refund. Not even going to mention the crazy fees they have for return. The most ridiculous policy. There are plenty of online stores with better quality to choose from

I love what 12th tribe offers, from their fashion to their quality and their amazing customer service. I needed to exchange an item because the boot I bought in my regular size was a 1/2 too big. Ellie was on top of it and was able to exchange the boot (even though it was a sale item and non exchangeable). Customer Service says a lot about a business and I will definitely be shopping here more!

Do not shop here. I purchased a few items online. I immediately knew they were going to work so I returned them a few days later. The process took weeks to hear back and they came back saying the items were worn and damaged. The items were neither worn nore damaged. Items went straight from the bag them came in to the bag I returned them in. Tags were attached. I will not be ordering items from them again and telling everyone I know to do the same.

After they didnt send me all of my items, and the items that I DID get smelled awful and extremely low quality, i still had to pay a fee to return the items. Customer service was rude and unhelpful, NEVER AGAIN

Purchased a pair of pants that were on sale, not marked final sale, and they showed up and were very poor quality. I tried to process a return and they told me that "sale marked items" are all final sale. So why bother even calling them sale as opposed to final sale? Its deceitful and bad business. Now were out the money and left with a terrible product. Reached out on chat where they informed me that since they were such a "great deal" they can't accept returns. Based on the deceitful return practices, product, and customer service, I would absolutely not recommend 12th Tribe.

I am obsessed with this store. It is a little more pricey than some other alternatives but it isn't terrible and its definitely worth the spend.

12th Tribe clothing has always been incredibly high quality and the fit is great. I am 5"1 and usually 135 lbs. Recently, since I am in school and COVID, I have gone up to 145 and (thank goodness am losing it) but still, the clothing fits great and looks great on me. When I was 135 I would order a small and now I order a medium. What is even more important to me is that their customer service is always so helpful and responsive which is so rare nowadays, PARTICULARLY with online clothing sites. I've had to talk with customer service a couple times; once when I couldn't log into my account, and another when I accidentally purchased 2 of the same item and was freaking out about getting a refund, and not having to receive 2 of the item and send one back. (I am a student and don't have a ton of spare money). They helped me resolve it within 10 min of the original purchase. I never received a second item, and my refund was sent back to me within a couple days. Every time I deal with their customer service I am just so wow'd by how seamless it is because I have had such $#*!ty experiences with other brands and it is always such a bummer when you don't have a ton of money but you buy yourself something special and it never arrives or you can't get a refund. Obviously it means so much to me, that I am taking the time out of my studying to write this review. I am admittedly a yelper from Los Angeles, and I think it's really important for customers to share their experiences with stores, restaurants, and general services because quality has gone down so much while prices continue to grow so high.

There are so many websites that I love and used to follow but now refuse to buy from because if I ever had issues, the customer service was so bad. Either I wouldn't be able to get in touch with someone at all, or if I did, they were utterly unhelpful and I just don't trust I will get my clothes, that my payment info is safe, or if I need help I'll be able to get in-touch with someone.

That is not the case with 12 Tribe. They are stellar. Also based out of Cali, like yours truly.

Hope this helps,
Rio

Ordered a dress and belt and the dress had a minor defect. Communicated with Ellie through chat on their website and she was so helpful. Offered me a few options and in the end a new dress is being shipped to me. It's not often that retail customer service goes above and beyond for their customers and I so appreciate this! I'll definitely be ordering more in the future from 12th Tribe. They have such a unique selection. I love it!

I ordered a beautiful dress from 12th tribe, and was so happy when it arrived! The dress is beautiful, but unfortunately came slightly damaged. I contacted their customer service and they were so helpful in helping me to resolve the issue. Definitely recommend shopping here!

This company helped me out immensely. I had a large order and only one item was defective. I asked for help after the 15 days due to medical emergency and they made it so easy to exchange and credit for a new piece. I can't thank them enough and now I can look for another item or two to replace! Thank you 12th tribe!