123InkJets

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2.4
Reviews 59
5 Stars
33%
4 Stars
5%
3 Stars
2%
2 Stars
10%
1 Star
50%

Michigan
1 review
1 helpful vote
Follow Darleen C.
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Send my ink for Brother printer model # 410 J primer. Luckily had extra ink.that is no way to treat a cliant

Date of experience: December 26, 2023
Ohio
1 review
0 helpful votes
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Ink cartridge problems
November 26, 2023

Last year most of the cartridges were not recognized by printer. Cost me over $50.
Almost pitched it.

Date of experience: November 24, 2023
Florida
3 reviews
15 helpful votes
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If there were a minus score, they would deserve that. I ordered the combo cartridge package for my Canon printer. The total cost was $41.86 plus tax and shipping. Products did not print copies, they only printed smudged lines. Several emails were sent, but their customer (DIS)service never responded. I filed a complaint with the BBB, but they were unable to help. PayPal was no help; they protected this unscrupulous seller. BUYER BEWARE. Stay far away from this company! Don't say you weren't warned!

Date of experience: November 15, 2023
Georgia
1 review
0 helpful votes
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Never Again!
October 9, 2023

I ordered an ink cart and realized it was wrong. I immediately called, rang, listed to music until it hung up on you, and did this until the closed. Meanwhile I sent a message on their site. I asked them to cancel, but it never happened. I found info online showing my Brother MFC-J805DW could use that black cart so I tried it. Would noot go in. But since I opened the box they would not take it back. And their site says Easy Returns. What a joke! Never again!

Date of experience: October 9, 2023
Texas
1 review
0 helpful votes
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Sorry you did get order right after all.
I was just wondering why you didn't have a place to change order when I went the 1st time
Sorry for the miss understanding on my part.
Kurt P

Date of experience: October 5, 2023
North Carolina
1 review
1 helpful vote
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Terrible experence!
July 21, 2023

I purchased ink that came in defective and did not work. It took over six weeks to get my refund. On top of that they charge me for the shipping, even though what I got was defective. I would never purchase from this company again!

Date of experience: July 21, 2023
Massachusetts
1 review
1 helpful vote
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WTH Happened To Them?!
July 12, 2023

Been using them for years. Recently placed 2 separate orders and neither arrived. It appears that NEITHER ONE WAS EVER SHIPPED. Been trying customer service all morning. No answer. No call back. Just infuriating. Don't use them unless they get their act together again!

Date of experience: July 12, 2023
Arizona
1 review
0 helpful votes
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Don't purchase 123Inkjets products
May 14, 2023

My husband and I have both purchased ink refills from 123inkjet and both of us have had issues with the refills. The first cartridge my husband received didn't work, and the company quickly replaced it. But the replacement didn't last nearly as long as a new manufacturer's cartridge would have. None of the cartridges I received would work in my HP printer. The company would not let me return them and when I opened the black cartridge it spilled ink all over my desk and pants and ruined them. I have talked to the service department several times in trying to get the cartridges to work, and they just told me to remove the requirement on my printer that requires a manufacturer's cartridge which is a factory setting on my printer and cannot be removed. Be careful in purchasing anything from this company!

Date of experience: May 14, 2023
Florida
1 review
1 helpful vote
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Stay AWAY, unless you want a new printer
February 11, 2023

I've used replacement ink cartridges before and have been generally happy. Not this time though. The product arrived in adequate time, but I wish they would have never been delivered. Upon installing the cartridges in my HP printer the printer immediately gave an error code noting they did not recognize the cartridges and froze the printer. I did quite a bit of research on the error code and identified the problem. 123inkjets sent a cartridge that had the vent covered on the back and the HP printer could not identify or load the cartridges. This caused the printer to freeze and would not allow the cartridge to be removed. I was finally able to remove the cartridge and purchased new HP printers instead. Unfortunately, this did not solve the problem and the printer remained frozen. The only solution was to purchase a new printer. I reported this to 123inkjets and there response was we'll get back to you. Well, it's been 4 months and no response. Thank you 123inkjets for ruining my printer and for your exceptional customer service. You broke my printer and your response was NO RESPONSE. What a waste. Stay away from 123inkjets as their product quality control is terrible and they're response to their issue is to ignore you and never respond.

Date of experience: February 11, 2023
California
1 review
0 helpful votes
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Lack of full refund
October 26, 2022

So I ordered 5 cartridges based upon their reference chart. I ordered HP J4680c inkjet. I didn't realize that I needed to search Photosmart C4680 (go figure same #'s and letter in the two); so altho fit in printer it was incompatible. Since 2 were opened they will only give me store credit for the 3 when I return; even tho the other two are obviously opened but unused. Not happy with lack of concern. I'll get my three ordered and will never use them again. Do they not know the value of return customers even when they need to bend the rules short term?

Date of experience: October 26, 2022
Brazil
3 reviews
0 helpful votes
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Nice store. The store sells only quality products, no fakes. Work clearly. The goods come to the pickup point in the shortest possible time.

Date of experience: August 9, 2022
France
4 reviews
1 helpful vote
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Einfacher Bestellvorgang, prompte Antwort des Geschäftsführers, Benachrichtigung bei Eintreffen der Ware, angemessene Lieferzeit bis zur Abholstelle.

Date of experience: August 1, 2022
California
3 reviews
1 helpful vote
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Thank you all very much!
July 29, 2022

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

Date of experience: July 29, 2022
Australia
2 reviews
0 helpful votes
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This is not my first time ordering. I like it very much: fast, on time, a large network of orders. I recommend

Date of experience: July 26, 2022
Finland
4 reviews
3 helpful votes
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Un negozio eccellente. Ottima scelta di prodotti, prezzo ragionevole, personale competente. Sono rimasto piacevolmente sorpreso dal periodo di garanzia. D'ora in poi acquisterò qui più spesso

Date of experience: June 20, 2022
New York
4 reviews
0 helpful votes
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Desde el inicio del pedido hasta la entrega, todo es estupendo: ¡se supervisa todo y se avisa de todos los cambios!

Date of experience: June 15, 2022
India
2 reviews
1 helpful vote
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Nice experience
February 5, 2021

The toner cartridges performed well and the replacement worked perfectly at all times. Lovely experience.

Date of experience: February 4, 2021
Canada
2 reviews
1 helpful vote
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Great Prices
October 13, 2020

Prices are cheaper! Great buying experience! The shipping process is also very great and on time...

Date of experience: October 12, 2020
Texas
1 review
3 helpful votes
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Won't refund shipping on faulty product
August 22, 2020

They sent me a cartridge that didn't work in my printer - this after I called to make sure I was ordering the correct one. Their site says they guarantee 100% satisfaction, but although they refunded me for the faulty cartridge, they would not refund the $5.35 I paid in shipping. They said the shipping service had been performed so there was no refund. Every other company that has ever sent me a faulty product has refunded the shipping costs. The fault was theirs, but I have to swallow the shipping cost. I ordered a cartridge for less than half the price from Greencycle, with no shipping charge, and it works perfectly. I will not be buying from 123Inkjets again!

Date of experience: August 22, 2020
California
2 reviews
2 helpful votes
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Loved it
November 10, 2019

Loved the customer service. I will order again frm these guys. It was one of the best experiences I ever had

Date of experience: November 8, 2019