Zumba

Zumba.com never stopped charging in excess of $47/mo anf even more for their membership to keep being able to teach using the Zumba name/logo. We instructors lost all of our classes in 1 day! They never gave us a discount, and had an assistancen program that required all of the gyms you worked at to provide proof of employment, when we all know the Pandemic was at its worst last year. I couldnt afford to keep paying, and I didn't think it was right for them to ask of that when:
1. This was not an individualized situation, but global.
2. They kept sending out ads for us to buy merchandise even though they knew we werent teaching, because gyms were close internationally.
3. I tried to cancel with them in October 2020 and they charged me for Nov 2020! I let it go until they charged me for Dec 2020 and put my account in the negative. They would give me a refund so my bank went aftrr them, and refunded my money. I LOVE TEACHING ZUMBA, and Beto Perez was my hero (so I thought). He kept getting richer while we were dying of a deadly virus! They never offered us a suspension option, and told me if I canceled I had to pay $175 to rejoin, after I have spent thousands making them millions! Never offered any stress free considerations even though the country was on lockdown, and I taught for free til Oct 2020-paying for zoom membership to do so. Thank God for a few donations that helped a little. When they finally had a platform for us it was so complicated tonuse for ME and my students, that I lost a lot of them due to poor streaming quality. They never reimbursed me for the 2 mknths and are making me have to oay $175 to return as ZIN! They are not about helping. They are about profit, and don't care about their members or subscribers!

Avoid this company altogether. Professionalism is ZERO. I purchased for the online course and although there is a 30 day money back guarantee on their web page, they did not refund my money. They offered different excuses every time when I called. A completely money hunting company. DEFINITELY STAY AWAY

I love Zumba. Have been taking classes for over 7 years. I decided to do their course to see if I could become an instructor. I paid the 400$, travelled to Montreal to spend the day in training. Then I learnt that if I didn't subscribe to their ZIN which is 50$ a month then I would lose my certification which I paid for. Basically if you don't continue to pay the 50$ you lose the course certification you paid for and did. It's comparable to going to university getting a degree but then having to pay a subscription fee forever or lose your degree.

I wish I read before people's reviews about canceling my membership, I might have to go to my bank to cancel, since they don't answer the phone.

I have tried to cancel my membership several times! I even took my card off the website and they STILL charged my card! To cancel, I have to call in and wait on hold. I have tried calling several times and don't have time to wait on hold for hours! There is a real person that directs me to "membership department" I asked them please send me to someone directly because I always have to wait such a long time on hold. They said the wait is so long "because there are so many other people trying to cancel their membership" Hmm so you have LOTS of people canceling Everytime I call? Seems like you are either lying and this is a scam or your program is horrible and "so many people are canceling" So I'm currently holding. We will see how long it takes them to answer... Very upset.

I dont recomend it, especially the ZIN membership they make you sign up for (at least try to) in addition to the Zumba Intructor certification and training. Unless you're a beginner and you need extra resources/assistence then sure, go for the ZIN but it was a waste in my opinion because not only did I not use it but they were unwilling to refund me for months (I wish I had known better to file a credit card dispute). If I'm not mistaken (because I'm writing this years later), ZIN is mandatory to teach Zumba otherwise you have to renew training annually - I forget the details but as someone who wanted to teach 1-2 times a week it was not worth the continued investment. Also I used to be a performer so this was a total waste of my energy & time - I wish I had looked into this more prior: the legalities, fees, membership options, etc. Always do your research, count the cost & look around beforehand. Zumba has a great culture with great vibes & style but as an instructor, the company is inflexible - it felt like they just wanted my $$$ based on customer service experience.
My last words? Be bold, resourceful and creative. You dont need to rely and pay a reputable company for the title - what I did cause I thought I had to to get somewhere. If you believe you can move and teach, you can! Its ongoing passionate PRACTICE & feedback/guidance that will get you there.

So I became an instructor for Zumba and signed up for Zin and all that. During COVID I ask to suspend my account my Zin due to medical reasons. I was told if I cancel my Zin I would have access to absolutely nothing and they meant it. Even though I paid over $500.00 taking different Zumba Instructor licensing I can't even access my account on ZIN to view my basic Zumba class or anything. This is ridiculous so after making them richer they are crippling me because I can't keep paying the mere $39.95 per month. They offer you to 10.00 per month but you still can't access anything so what is the point. I do love Zumba but this has turned me off because I feel the company is totally greedy and is taking their instructors for granted as if money just drops from the trees. Please research before signing up for Zumba. Youtube is cheaper, to be honest. This is my experience and opinion.

When I decided I no longer wanted to be an instructor, I emailed Zumba to let them know I was no longer an instructor and that I wanted to terminate my membership.

They proceed to tell me that I was NOT ALLOWED to cancel my membership until I "speak to a representative over the phone"

So. That didn't sit well with me, and was very annoyed with that considering that at this point I had been an instructor for 9 years. On a side note..." Thanks Zumba for never acknowledging my loyalty and tenure"

So yeah. I called Visa and just simply told them that Zumba was NOT ALLOWED to take anymore money from me. That ended things pretty quick.

Loved my classes and participants. DO NOT love the customer service for Zumba

WARNING: They make it VERY difficult to cancel your ZIN membership. Keep that in mind before signing up for it.

I taught Zumba for 5 years and the first 4 years I went to the Zumba training every year to keep my license. Each training was $225 if you register early. The last year I decided to sign up for ZIN (Zumba Instructor Network) for $40 a month because I couldn't find a training before my year was up. This would allow me to keep my license without having to attend the 8 hour training every year. They send you music and choreography every 2 months with ZIN but the music they send is terrible so I always had to spend extra money buying music.

When I tried to cancel my membership, they asked me several personal questions and tried to convince me not to cancel even though I told them I wasn't interested in teaching it anymore. Then they said they couldn't cancel it until I pay the upcoming month even though the website clearly says you can cancel before the end of the month in order not to not be charged for the next month. I tried to cancel 10 days before the end of the month. When I pointed out what the website says, they tried to say I couldn't cancel because I must pay for at least a year before I'm able to cancel; which is a lie because their website says you only need to pay for 6 months before you could cancel. I've paid for 10 months at this point. Mind you, I stopped teaching 3 months before I finally decided to cancel.

Long story short, they made me be late for work and still refused to cancel my membership. Gave me a long list of excuses not to cancel it so I hung up the phone. Luckily, I was paying for it with a prepaid card so they won't see another dime from me.

As many people before me I also advise you strongly AGAINST using zumba.com for purchasing any merchandise or training course. Their customer service is non existent! If you buy some clothing from the site you'll have to pay for the postage & it's not a company based in UK. They are in Netherlands! Absolutely NO EXCHANGES = if the item does not fit, you'll have to pay again to return it (postage + new packaging). Then you'll have to pay again to receive the item in correct size! Refunds are unheard of! They just tell you that you agreed to their terms and conditions.

As for the ZUMBA INSTRUCTOR TRAINING COURSE costing on average between £240 and £255 in London, IT IS ABSOLUTELY NOT WORTH IT! The venue was in Kingston (no courses in central London at all), some kind of a primary school without any A/C and with quite unpleasant loos. It's a one day course (9am - 6pm) and during that time there were absolutely no refreshments (tap water in the hall to refill your bottle...). You are advised to print your manual and you also have to print your certificate of completion at home!
So for £250 you pay, all you receive is the actual training from the instructor who then HEAVILY promotes joining ZIN network - just another money making mechanism for the company. I was forced to do this training while feeling absolutely horrific with a nasty cold. I tried to reschedule the training and they wanted me to pay in excess of £100! The same venue, same instructor and just one month later (because of my illness) would have cost me another £100 on top of what I have already paid! Once again the 'so called customer service rep' told me that I agreed to their terms and conditions...
AVOID ZUMBA.COM CLOTHING OR TRAINING!

I simply wanted to return two gift items. The website says to enter your order number but the receipt mysteriously was missing last number son I called customer service who said that all items in summer sale were final yet one item is still on the web site same price.
The website never said NO RETURNS on the order page. I would NEVER buy anything ZUMBA based on this poor experience. They refused to give out their names and refused my refund. NEVER use Zumba.com

I agree with an earlier post and criticism of the Zumba corporation's treatment of its instructors. I was pressured into buying a ZIN membership during my Basic 1 class. I only took the class to get CEU credits as I'm already working as a certified fitness instructor. My instructor (April Smith) sent multiple emails about the benefits of the ZIN membership and spent at least 1 hour talking about how great the membership was. This was during an 8 hr class that I paid close to $300 to attend. I finally bought a ZIN membership, thinking that I could cancel it after one month.

When I called today to cancel my membership, the cust service rep started with about 10 minutes of follow up questions, comments, recommendations on why i needed to keep my membership. When it became clear that I wasn't planning to renew, he hit me with a statement that I had to commit to a six-month ZIN Membership. He said it was prominently written and stated everywhere and there was absolutely nothing I could do about it. I told him that April Smith never mentioned a minimum 6 month commitment during the whole day that she had us. He said it's all over their website - which I finally found after scouring their site and finding it buried in the FAQs. What a racket and a really sleazy, underhanded way to scam people for months at a time. I would NEVER recommend Zumba or ZIN this to any trustworthy instructor.

I bought something then I made a mistake that could be easily corrected with any online seller but it has been a point of contention with Zumba. I have already made countless calls to Zumba and UPS try to fix problem. I recently moved to another town and I used PayPal to pay for the purchase without my knowledge thinking I had deleted my old address and used it in order to complete the purchase. Using PayPal is something I do often and I have found that it's relatively easy to change your shipping information right after you have made an order because of the time and they hadn't processed it yet so went ahead and called Zumba right away and actually I sent messages right away as well to try to get this fixed but I was told that the second and order is place that they can't cancel it refunded or even change the shipping information. Then they sent me to UPS to try to change it with them which I could not because at the time I didn't have the tracking information yet UPS told me without the tracking information they can't change it and that zumba should be able to do it since it's still in processing. This has led to a circus amount of calls that I have made to both Zumba UPS essentially them telling me UPS can do something and UPS telling me they cannot and it has escalated to the point to where I might never get my shipment again because of a mistake that is very easily fixed using any other type of online seller and a mistake that is quite common amongst people that shop online. I was even told by Zumba that this problem happens quite often and that UPS can change the address however in this instance that was untrue and if they know this is something that happens very often to their customers they should have some type of infrastructure that allows for users to change their address within minutes of them making mistake.

I really thought highly of Zumba, but honestly, their customer service is the worst I have ever experienced.

I cancelled a training, and I've had to contact them over ELEVEN times just to get the refund. ELEVEN TIMES!

They first told me that my money was refunded, and would be in the bank in 5 to 7 days. Then they told me, when I got into contact with them again, that it would take another 7 days! Then after FOUR WEEKS they told me to give them information about my bank details, so that they could process my payment. So, basically they lied to me for weeks about my money coming!

I'm actually really angry with their service, I've never seen service as appalling as this. They are very quick to take money off of you. But it seems impossible to get it back! They have all of my bank and paypal details, so really, they shouldn't have to ask anyway. And if they did have to ask, why the hell didn't they ask me in the first place.

Sorry for angry rambling. But, their business etiquette and care for their customers is beyond terrible. And, I tried to be patient and reasonable with them.