Business Activity History

Explore Your Business Name’s activity history of how they earned their SmartCustomer rating in the last 12 months. Get an unfiltered look at their platform policy compliance, discover where their reviews come from, and see how they manage their customer feedback.

Claimed business profile

Feb 18, 2021

Paying business account

Yes

Actively collects reviews

453

Review invitations sent in last 12 months

Policy violations

In last 12 months

Review Integrity Policy Violations

Confirmed violations of our Review Integrity Policy, including review gating, incentivized reviews, fake review activity, or attempts to influence customers to remove or change negative reviews in exchange for support, refunds, or other benefits.

Mar 23, 2026
Offered incentives in exchange for removal of negative reviews
This business received a warning because customers reported being offered benefits in exchange for removing or changing negative reviews.
- Customers reported being offered a refund if they removed their review.
- Customers reported being required to remove their review before the business would provide support.
SmartCustomer removed 2 reviews.
This is Your Business Name’s third violation.
Aug 23, 2025
Offered incentives in exchange for reviews
This business received a warning because customers reported being offered something of value in exchange for leaving a review.
- Customers reported being offered discounts for leaving a review.
- Customers reported being offered gift cards in exchange for a review.
- Customers reported receiving payment for writing a review.
SmartCustomer removed 3 reviews.
This is Your Business Name’s second violation.
Warning removed Mar 23, 2026.
Jan 23, 2025
Fake reviews detected
This business received a warning because we identified patterns consistent with inauthentic review activity.
- We detected reviews submitted with suspicious email addresses (used similar formatting, unknown domains, temporary email providers, etc.)
- We detected review collection rates were well outside of industry averages, which is a characteristic of coordinated or inauthentic submissions.
- Some email addresses used to submit reviews were also used to review other businesses that have violated our policies.
SmartCustomer removed 4 reviews.
This is Your Business Name’s first violation.
Warning removed Aug 23, 2025.

Review Collection

Review sources

Where reviews came from in the last 12 months.

No Invitation	4	13.3%
Automated Invitation	1	3.3%
Manual Invitation	25	83.3%
Unconfirmed Invitation	0	0%

Review verification

The share of reviews confirmed based on how it was collected.

Not verified	18	60%
Verified by proof of purchase	4	13.3%
Verified by customer email	8	26.7%

Time period:

Rating distribution over time

Monthly review volume by star rating. Use the filters to analyze by source or verification status.

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1 Star

2 Stars

3 Stars

4 Stars

5 Stars

Rating over time

How Your Business Name’s SmartCustomer rating has shifted month by month. Filter by review source or verification type to see what’s driving the trend.

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Overall

No invitation

Automated invitation

Manual invitation

Response Rate

How actively this business engages with customer reviews in the last 12 months.

Responds to reviews within 6 days.
Responds to 33.3% of their reviews.
Responds to 90% positive reviews, 10% negative reviews.

Review Reporting & Removals

Reviewers and businesses can report reviews that appear fake, abusive, conflicted, or otherwise in violation of our Review Integrity Policy. SmartCustomer evaluates each report independently and may request additional information from the reviewer or the business. Reviews are only removed if they are found to be in clear violation of the policy. Businesses where false play is identified will receive a formal policy violation. The data below reflects reports submitted in the last 12 months.

Reported by Your Business Name

Your Business Name reported 21 reviews for removal.

Reviews that did not violate SmartCustomer guidelines:
6 (28.6%)

These reviews are kept published on SmartCustomer, and the reports are rejected.

Reviews that did violate SmartCustomer guidelines:
11 (52.4%)

These reviews are removed from SmartCustomer, and the reports are accepted.

Reported by reviewers

Reviewers reported 12 reviews for removal.

Reviews that did not violate SmartCustomer guidelines:
4 (33.3%)