YOOX

I've bought nine different items in the last three months and have had no problems whatsoever. I returned two items, one was too small and the other was a different color to the description on the website. In both cases the money was returned to my bank account via PayPal so the returns worked great. The other seven items were good value. You can track the orders and returns on ups and yoox websites so there really is nothing to improve. Many people have complained but yoox has to be strict about returns otherwise they would never know the financial position of the company. Also if you make an exception for one person you'd have to make the same exception for everyone. Amazing service considering they are in Italy and I'm in the UK.

Bought 5 items from them. One of the item is on clearance and was marked "no return".

However, the product was a total wrinkled mess when I received them. I called up customer service and request to return the product, since I am buying a clearance "new product", not something out of a second hand shop. (honestly, the product is worse than stuff I've seen in thrifty shop...) The customer service staff just cite company policy and refuse to grant return even with the condition of the product. Anyhow, they just lost many customers including myself, my sisters and many other people that I am going share my experience with.

Spent about £700 on several items and wish I'd checked the reviews first. The website looks so convincing and legit I didn't bother. I received clothes that had been worn. A dress with no matching belt. Just completely useless. Only 2 items out of 8 didn't have a problem with. When I read the reviews I just could not be bothered to return anything as I believe every single bad word said. They must have done this to thousands of people and are still getting away with it. I believe at least 7 out of 10 customers are being ripped off. AVOID OR YOULL BE SORRY!

I've used Yoox for over 3 years and have found every aspect of their service of the highest standards. Never once have my returns been disputed, however refunds can take up to 2 weeks upon reception in Italy, especially during the holiday season.

As for their products (I'm a male living in France), almost impossible to find equivalent quality/price clothes in bricks and mortar shops, and other online retailers are either outrageously expensive or sell junk. The vast majority of their brands are Italian, and the mid-upper range names rarely distributed outside of Italy are especially worthwhile.

Ordering clothes online means that you have to be more than ready to send back if the variables: size/fit/cut/fabric/appearance don't suit. A useful technique is to order more than one size of the same article and a number of similar items and then make an appropriate choice.

To summarise Yoox is a large company (turnover in excess of a 500 million €) quoted on the Milan Stock Exchange, they're deadly serious and professional.

I made the mistake of buying some PT01 mens pants from Yoox.com and I will never buy from them again. Thinking I was buying khakis and being surprised to receive cords was a bit of a disappointment to say the least. Their product descriptions are purposely vague. Never said that the pants were super slim or anything like that. Do yourself a favor and save yourself some aggravation and money by not doing business with them. It's a bait and switch operation.

I made a few purchases last week using the promotion of 30% off an android application. Today I went back online to order a few more items and I noticed that many of the times Ive purchased were a lot cheaper the base price was less (not including the promotion)

I called Yoox and asked for a price adjustment on the items I am keeping. Unfortunately I was advised the prices cannot be adjusted if a promotion was applied to the order.

I asked to speak to a supervisor and I spoke to Ann, who was very nice and reiterated that she cant help with my request.

I was not asking to have the prices adjusted based on my promotion of 30% off. I was asking to have them adjusted based on the current promotion and she still was not able to help me. She advised me to either repurchase the item or keep it or return it. Unfortunately many of the items are no longer available in my sizes and the option of repurchasing them is impossible.

I really love the items Ive purchased, but seeing that they are currently a lot cheaper and also have an additional discount of 25% is upsetting that I am overpaying for these items and I am not able to reorder them.

This is the first time I have ever encounter an issue with a price adjustment on purchases from a retailer and I have never been advised to repurchase or return an item if I am not happy with the price. The price adjustment policy needs to be reevaluated. I am a loyal customer and this policy will definitely make me think twice before recommending yoox or using yoox.

They don't send your order out until you prompt them to. Blatantly send the wrong size yet I can't get refunded until after the product is back in their hands. Oh and now the product is no longer available in the size I ordered, yet it still shows on their website... One month later I make a paypal claim for my refund (the website shows they have the shoes). Yoox tells me they can't refund until I close the paypal claim and this is 100% again paypal policy! I close the paypal claim to be done with it... it's so annoying and STILL no refund. Avoid this site! I do a lot of online shopping and this is the owrst experience in years!