Rebel Circus

My husband ordered me two shirts from Rebel Circus on November 23. STILL haven't gotten the order. I have tried to call but the phone rings maybe four times then says the mailbox is full and hangs up on you. I've also emailed them 9 times with NO RESPONSE! I NEVER expected this from them as I've ordered twice before and had no problem! Idk what is going on but at this point but I honestly just want my almost $65 back and I JUST wanna warn people NOT to shop on their site because you WILL get ripped off, I promise that!

I placed an order back in March 2019. I have not received my t shirt and its now June. This company does not return emails and there voicemail is always full. I have never received my merchandise but Rebel Circus gladly took my money. I contacted PayPal they couldn't help me and my bank for my money back and neither could not help me. I contacted the BBB in NY and they couldn't even reach anyone at Rebel Circus. So now the BBB in NY has listed this company as being one not to do business with. Buyer beware. Whoever owns this company. Karma will prevail.

I ordered something on 4/5 and apparently they claim it came from LA to Pennsylvania and back by the 11th bc I never retrieved it from the post office... I talked to the post master and she said they let things sit for THIRTY DAYS before returning and since she knows me, knew no such article was ever sent to me. They refunded the amount of the bag but not the shipping. The bag literally never left California as I have verified. PayPal had to refund me the rest bc this company doesn't answer their phone, has a full voice mail, and are argumentive in email. I will NEVER do business there again. I wish I would have found this site beforehand.

I just wanted to let you know that in all of my communications about my return and refund, that nearly two weeks ago they said they issued a refund, and only today did I receive an email regarding the refund. It still has not reflected back in my account. I am terribly disappointed in the way this company does business. You said I had two days to return my item, and I returned it less than an hour from the time you stated this policy. The fact that it took almost a month to even receive an email regarding my refund, and still not have my funds back is just awful. I work in finance, with peoples money and customer service, refunds! Not only would I never purchase from this company again, but I will join the many many similar reviews that you have regarding issues with your company just doing bad business. Which is so unfortunate, because you have wonderful product. Your company is only as good as your people, and when customer service does not come first, growth and continued successs will not be the reward for what you sew into your customers.

I am full of grace, but I have never had issues like this before, not even close.

Former Customer,

Michelle.

On 19 February 2018, I purchased a dress from Rebel Circus (rebelcircus.com) for my wedding on March 10th. The dress arrived in a cheap package on 23 February 2018. After taking my measurements and ordering the appropriate size, I discovered that the dress was 2-3 sizes too big. The dress was promptly put back into the original shipping package and I contacted Rebel Circus. Their return email 26 February 2018 detailed how to make a return. Since I was in school student teaching all morning, I returned the dress before 7am MST 27 February 2018. The return package contained everything that the dress was sent with, including the blue piece of tissue paper and packing slip.
Contacting them a week later, I discovered that Rebel Circus refused to refund the money. The customer service department of Rebel Circus stated that the dress was both used and worn because a few animal hairs got trapped in the return packaging. When I inquired why that made the dress used and worn, they failed to answer my questions. They offered to return the dress; however, citing their online return policy, I would need to pay for them to return my dress. After looking over the return policy on numerous occasions, it merely states, Please note: we cannot refund the shipping charges. At no point does this address the shipping charges to return my dress to me.
Unfortunately, even after trying to speak with them concerning their online return policy and the return of my dress, they are unwilling to return the previously purchased dress without an addition fee. They are also unwilling to explain why the dress is both used and worn. My only recourse was to report them to the Better Business Bureau since they are vehemently refusing to refund my money or my property.
I attempted to reach out to them one more time on 23 March 2018nearly a month after the initial incident. I told them to merely refund the money for the dress and keep the item. Since it is 2-3 sizes too big, I am unable to do anything with it. They are currently ignoring all email correspondence.
I contacted the Better Business Bureau on 23 March 2018. After two attempts to contact the Rebel Circus, the Better Business Bureau has received no communication. Since the company has stopped responding to email communication and will not respond to the Better Business Bureau, they suggested that I reach out to the NY Department of Consumer Affairs, as well as attempt to refute the charges with PayPal. Since Rebel Circus had me return the item to one of their wholesalers (Hemet) in Pasadena, CA., PayPal could not refund my money. They told me to reach out to the FBI Internet Crime Complaint Center and report this as an internet crime. Further, I attempted to contact Hemet in Pasadena on 14 May 2018. When they failed to respond to my emails, I reported them to the Better Business Bureau of California on 16 May 2018.
After spending time researching Rebel Circus online, it has come to my attention that this egregious and unethical behavior toward returns and refunds is an ongoing, continual trend. It appears to be a business model. Unless they are threatened with the Better Business Bureau, they refuse to refund their customers money on wrong orders, damaged goods, returned items, etc

I have purchased many things from rebel circus. They sent my $188.00 worth of goods to Algeria instead on Australia. It has been 13 weeks... they still have not returned my MONEY nor acknowledged any wrong doing. They continue to tell me they havent heard back from postal services regarding item at dispatch. ITS BEEN OVER 3 MONTHS NOW THEY IGNORE MY EMAILS.
THIS IS THEFT.
3 MONTHS IS MORE THAN LONG ENOUGH FOR POSTAGE TO THE NORTH POLE LET ALONE ANYWERE ELSE. UNTIL IM REFUNDED I WILL NOT GO AWAY.
IF THIS IS HOW YOU TREAT REPEAT CUSTOMERS THEN IT SHOWS YOUR BUSINESS ETHIC!

I really love their clothing but I ordered 1 size up from what I normally wear, and it was still too small. This company was made for really thin framed people.

I ordered a item pay almost double to shipping to get here in 3days wrong it took two weeks really an they ship in a usps envelope that said 3days on it. Customer service is piece of $#*!. I already put a paypal claim because it to dam long. After 2 weeks i got it an was way way to small really that is not plus size at all. So contact customer service to return it an i did what they told me to do an he made it to there warehouse in 3days still no refund on my end. An paypal close the case in there favor wtf really for the past 5 days i ask for my refund everyday i have ask an they keep saying we have confirm it at our warehouse where my dam refund.

I DON'T RECOMMEND DOING BUSINESS WITH THIS COMPANY!

Returned four items, within their 48 hours limit for returns. One item was stained by their packaging. Was told they "never sell merchandise in that condition" while counterdicting themselves one sentence later saying that when they send damaged items "they exchange the item immediately."

They said they would refund me for my three other items, after more than a month after I returned the items. They refund me for one of three items and when I point that out they acknowledge the mistake. Had to file with the BBB in which they stated they gave me my refund and it wasnt until the BBB process was completed that I finally got my refund for the two items.

Not only do they ignore emails for more than a week at a time and you have to be persistent over and over. Even after they say they will refund the wait weeks to get you your money. Clearly they are sloppy if they cannot even refund me the correct amount they said they would.

Oh where do I start. I purchased and returned an item from here successfully the first time. They did not get me my refund within 5-7 from receipt, I had to contact them. On top of that, I was overcharged for shipping and I had to pay for return shipping as well. Whatever. I order a second item, need to return, did not fit at all. They ignored my first return request, so I sent another. Got it sent out (again paid return shipping myself), kept my tracking and 5-7 business days after they've recieved my package... still no refund. Their site CLEARLY states the refunds are applied 5-7 days after receiving the return... so keep your tracking number. Didn't happen, so I email. I am given an apology and that they've confirmed the return and are putting in a refund request that can take 5-7 business days. AGAIN. So I wait another 5-7 business days again... actually I waited a month to see if they truly were going to just brush it off. I check my ticket and it's still "open" and I have NO REFUND. I'm done playing around. I contact them THROUGH PAYPAL (Paid through PayPal thank gosh) on 3/24/17, that's a Friday, and send screenshots of their sites policies, our ticket interactions, and how long I've been waiting (2/13/17). I check back on my ticket on Monday and they have CLOSED IT, it was open all weekend. Clearly got my email (which created a new ticket, but my email referenced my original ticket number) and didn't email me back. The next day, Tuesday, I am refunded and have gotten my refund memo. The thing that PISSES ME OFF is that KEITH has the audacity to email me back on Wednesday treating me like I'm stupid stating that he apologizes for the delay and has checked on the refund "today" and has seen the refund has already been sent and to give it 1-2 business days. GEE THANKS A LOT. I know you saw my NEW ticket Monday with the PREVIOUS case number in it, otherwise it wouldn't have gotten CLOSED a full day before my refund was even sent and clearly, you're THE ONLY ONE dealing with these tickets, don't play stupid. You're not slick. Do not belittle people. $#*! this place, $#*! Keith. I know the merchandise is cute, but he's just re-selling. Look up the brand and buy it from those places DIRECTLY.