WORXReviews 32

Bill Niland of Arlington, Mass did a heroic job of repairing my roof which is over 40 feet from the ground. He did it on a windy day and did a marvelous job. I can't recommend him enough

I generally like the four other WORX products that I've bought over the years, but recently I received a WORX product with a broken part, right out of the box. When I tried to return it, they actually charged ME to return the unit that THEY packaged so poorly that it caused the breakage. While their website does say they will refund the purchase price "less shipping costs", the actual warranty sheet packaged in the unit's box only talks about the refund... not the shipping charges. Most companies these days will pay to have it shipped back to them and would replace the broken unit for a working unit for free.

I have a beatiful lawn at the backyard and I'm tired of mowing it actually. The whole summer i was busy either with my job or with mowing the lawn. I understood that I created this beatiful lawn by my own, however i didn't even know that it would be so difficult to mow it every five days. So, I knew that there are some special services which provide such services like mowing lawns. This service was something that I searched for actually, employees here aere true professionals, because they did everything perfect and it doesn't cost too much.

I purchased a 12A electric turbine blower on 10/05. WORX web customer service posted initial scheduled delivery date was 10/08, then 10/12. When I checked with FedEx tracking information, it says delivery pending or not available. I tried to chat with company's online chat service, they pointed me to FedEx, and they then told me that I should expect the delivery in 7-10 business days (i. E., 20th of October). If I know they will make me wait for two weeks as of my purchase, I would not make the purchase. Especially, the delivery information I got was misleading and totally fake, the customer service contact merely pointed me to FedEx and blamed them for any delivery issue. In fact, WORX hired the carrier for delivery, not me. So, now I have no idea when I can receive it. If anyone who tries to have a purchase, please think it twice, you may easily get into a similar situation like this. Their service is not reliable, for the reasons I mentioned, they even provide fake delivery information. I feel there is not many options you can have to deal with your delivery from WORX, you would not see a same level delivery service and communications from Amazon.

UPDATE: Worx solved the problem to my complete satisfaction. (after reaching out through Facebook)
Worx is NOT fulfilling their warranty obligations. I have a drill for which batteries were warrantied for 20 years. Guess what? When the batteries stopped working, I reached out to the cust. Serv. For replacement (April 1 of this year). They came up with a solution that was satisfactory, but... It's mid-August, and all I have is promises, lots of them, and a tool that I couldn't use for 4.5 months. They stopped responding to my emails so I guess I will have to check the legal terms of that warranty now and file the complaint with the courts.

Don't buy Worx mowers! It's the worst device I've ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.

I purchased 2 weed WORX weed whackers 1 electric chain saw and their top of the line lawn mower. The mower lasted for 3 cuts and the batteries would not hold a charge. These have been purchased in the last year and a half. All of them are not operational at this point. When I called to inform WORX about these products I was given such a run around that I gave up. They now sit in my garage. I just feel terrible throwing them out. Please be extremely weary before purchasing any of the WORX products.

I own several WORX 56V Tools, The WORX 56V Cordless 13" Battery Powered String Trimmer & Wheeled Edger combines gas-like power and run time with several innovative features for the best string trimmer that gives you a professional looking yard -- every time. The 13" cordless weed trimmer features a set of removable, in-line wheels for an easy transition between professional trimming and precise edging. Your yard trimmer includes a 3 Year Warranty & 30 Day Money Back Guarantee.

I ordered two items from this company which were supposed to be new but reboxed. I only opened one before returning both. Both were in original boxes, one of which was badly smashed. I never even opened that one. The one I did open contained sheets and sheets of printed material FROM THE PREVIOUS OWNER. The printed material included the woman's name, address, telephone number, PayPal account and PASSWORD, which she had inadvertently included with the returned item. WORX had apparently never even opened the box after it was returned to see what was remitted, much less checked to see if everything worked! Additionally, they had not even valued a customer enough to protect her confidentiality. I do not want to do business with such a lax and careless company so I sent both items back. I also called the lady, explained what happened, and returned her personal documents directly to her. What if a dishonest person had received the poor woman's PayPal information? Yes, she should have been more careful but she was elderly and taking care of a very ill husband. WORX should have been more careful, valued their customer and protected her confidentiality. I will NEVER do business with them again and neither will that poor woman!

Bought this elec chain saw from Lowe's to help clear property that I just purchased. It's a phenomenal work horse. The chain is easy to tighten with just the turn of a knob. Cuts the largest trees like butter that I have had to remove. Self lubricating. Lightweight. Well priced.