WondershareReviews 362

Warning: Wondershare engages in practices that can lead to multiple payments, which is clearly illegal. If you have already made multiple payments, consult relevant authorities, primarily the Consumer Affairs Agency.

Recently, I purchased a product directly from Wondershare's website and completed the payment. However, I soon received an email from Wondershare stating that the payment was incomplete. Upon checking my card, I confirmed the payment was successful. Initially, I suspected it was a scam email, but the domain and links were legitimate. Logging into my user page on Wondershare confirmed the purchase.

Despite this, I received further emails from Wondershare offering discounts and claiming the payment was incomplete. Clicking the "purchase" button in these emails led me to a payment page. When I contacted support, they requested screenshots and other details but provided no satisfactory response.

The practice of incorrectly notifying customers that payments for purchased products are incomplete and requesting additional payments violates consumer protection laws.
USA:
1. Fair Debt Collection Practices Act (FDCPA)
2. Federal Trade Commission Act (FTC Act)
Japan:
1. 消費者契約法
2. 景品表示法
Canada:
1. Competition Act
2. Consumer Protection Acts
3. Business Practices and Consumer Protection Act

When I communicated this to them, their response was dismissive, blaming automated discount emails and asking me to check the product page.

After verifying, I found no items in my cart. Further examination revealed discrepancies in their logs, showing that "unpaid" orders were actually marked as paid shortly after. Wondershare's support could not refute the multiple payment requests sent for already purchased items, indicating a systemic issue.

While I managed to avoid double payment by checking my transaction history, other customers may have been misled into paying twice. Reviews, particularly from overseas users, highlight numerous financial issues with Wondershare. Although I do not discriminate based on the company's Chinese ownership, their illegal sales practices and poor support are undeniable.

If you've purchased from Wondershare, I recommend checking your credit card statements. For those considering a purchase, be aware of the associated risks.