Wigsmart.co.uk

As said above, I do wish I had done a bit more research before buying from this company, but stupidly, because it had uk after the name I assumed it was in the U. K.!
It is not, it is a company based in China. The wig I ordered took approx 3 weeks to arrive, and believe me it looked absaloutly nothing like the picture. It was the wrong style, much shorter, zero thickness, incorrect colour and was just hideous.
I messaged them via email, as there is no contact number anywhere. They say they will get back in touch within 12 hours... they did not, another two emails and they finally answered. I told them I wished to return the wig, then came a load of excuses saying I should put it on the stand, style it, try it on again, I then explained that no amount of fiddeling with it would make it look like the one illustrated. I told them I was going to pop it into the post to them with or without a returns number ( which they do not give you anyway), and should I send it back to the Swansea address that was on the box. I think they wait until they have a load of orders and then ship to one addresss where they are then distributed, they said no it would have to go back to china. They then offered me a £25 refund, I said no, next email they said I could exchange it, I said no, next email they offered me a £55 refund, I said no! Believe me they make it very difficult, I finally after 7 emails from me got the address and sent it back which cost £13, and I did then receive the refund of £110, but what a battle. Please please do not buy from this company, make sure you buy from one in the U. K, with someone on the end of the phone.
If you are reading this and have been unfortunate enough to be in a similar situation, keep on to them, don't give up, persevere and I am sure you will get your refund. But, I have certainly learnt a lesson!
Deborah June 2017.

I order an item from them after couple of weeks delay and chasing it up finaly they post the item. When the item arrived it was total different from the picture on thier websuite and the attacvhment type was diffrent too.
I request an explanation, their response was you need to style it yourself. But that was not what I have seen on the photo and the attachment was different too. They first refuse to refund my money and i had to send so many emails and explain that it was their fault to begin.
After a few weeks the refund the money excluding the £7.00 postage fee. They are still rejecting to refund me for the postage fee.

It is not worth it at all. The most crook company I aware work with.

The products photos and the attachment do not match the actual items.

Ordered a wig for my wife. It took almost three weeks to arrive. When it did, OMG it was horrendous. The wrong colour, the wrong style, loads too much hair and to be frank it looked like a dead cat! I've sent messages via the website and also by email requesting the return address to send it back, and all have been ignored. Now going to try PayPal, my bank and Trading Standards to see if I can recover anything. Avoid these charlatans. NIL Stars from me!

No stars if I had my way, ordered a wig 12th April, no tags on it, like a birds nest, too much hair, and it was like a ginger colour, I ordered a blonde. After all this time as of todays date 1st June, I got my refund in full without postage, I had to pay £9.00 to return to make sure they got it. Giving me loads of... I will give you 50% if you keep it errrmm no thanks. Must have had a about 12 emails back and fourth

Ordered item who arrived only after two weeks (had to email them about missing order) and the wig was in disgusting bright pink colour and I ordered WHITE! The wig itself looks very cheap and poor quality, nothing like it's advertised on the picture. Now I believe it will take me ages to get my money back (and don't forget returns are payable by customer)... So so disappointed and would not recommend this company to anyone. Avoid it!

www.wigsmart.co.uk offered me #50 and asked that I dye the hair, I refused and insisted I get my full refund. PayPal's has advised me that they would give me refund as soon as I send the package and provide a tracking number which they can use to track the package until it is delivered. They also said that I would need to send it to the address PayPal will supply which is the address that the company has provided to PayPal. PayPal was not immediately able to send it to me because the address was in Chinese so they needed to translate it and once translated they will send it to me. I waited a few days and much to my shock they sent an email saying the case was closed and that the tracking number I provided was invalid. I called to query this and the case was reopened. They then supplied me an address in China that was consistent with what the Wigsmart had given me. PayPal also said I had to use one of their preferred the Courier UPS, DHL and one other which I cannot recall. I opted for UPS and once I put the dimensions of the package to obtain a quote on their website, it was going to cost #53.50 to post. I called PayPal to complain, the operator said I could use Parcel Monkey which may be cheaper and that I can use any Parcel Delivery company that can provide a Tracking number. This is different from what I was told in the beginning. I am yet to consult with Parcel Monkey. I paid #7 for postage and packaging and it was delivered by a courier company so why should it cost me anymore than that to send it back? PayPal has offered me a refund of #15 towards my returns cost and a full refund, I hope this will be enough. What I do not understand is why PayPal will continue to do business with this company when there is a history of this sort of Fraud with them. Anyone reading this must ask PayPal to discontinue its association with this company. I have also logged a complaint with Action Fraud. Everyone should do the same. This is the second time I have experienced an issue such as this. The pattern is the same which means it is a tried and tested fraud process. Requesting #7 for P&P would suggest that they have accomplices in mainland Britain posting their orange monstrosity to victims at no real cost but to return it you will have to return it to their "Factory". Hogwash! I will post again to update on Parcel Monkey and the continued Saga with PayPal. The buyer said I should post it by normal postage but what they do not tell you is that once you lodge a claim and you do this, they can claim not to have received it and you would have lost your money because you will no longer be covered by PayPal guarantee. BUYERS BEWARE!

Absolute rip off company preying on vulnerable people. Wigs in no way resemble pictures or colours, are not human hair and only fit for halloween. The company also deliberately lie in the FAQs by stating they are a U. K. based company when in fact they are in China. Absolutely disgusted by their actions and caused a lot of unecessary additional stress for my terminally ill mother in trying to get refunded via PayPal, at our expense for return. Was not letting them away with it though. PayPal were not helpful either though and should ban them!

This site has some wonderful photos of wonderful wigs including pictures of Joan Collins. Do not be fooled! The wigs they are providing have no resemblance to the ones pictured, and as for the sizing that is a joke! They are very large!
The wigs come from China and are very poor quality. Ideal for wearing to a fancy dress party but that is about all!
I have alopecia and have been wearing wigs since 1999. I have always purchased them from Trendco and have been satisfied but was taken in by the internet advertising and too good to be true prices at Wigsmart. There is no U. K telephone number to ring and contact is only by email. I have paid over £100 for two wigs that I could not wear without looking ridiculous! I have written it off as a bad experience after reading the trouble that people have had trying to get their money back from this Company. I have not even bothered to contact them but want to warn others to avoid this Company and be careful who you purchase from. This Company are making money out of people's misfortune. They need to be stopped.

NEVER BUY A WIG FROM WIGSMART. I paid for speedy delivery. My two wigs eventually arrived 6 weeks later. I contacted them via e Mail about 15 times to ask what was happening about my order and was fobbed off with pathetic excuses. When my wigs did eventually arrive, OMG! They looked like something you would buy in a joke shop. I took them to my hairdresser who was horrified. He managed to salvage one but the other is unwearable and I am now in the process of trying to obtain a refund. Wigsmart company is a scam organisation. PLEASE WE WARNED and NEVER purchase from them.

I've lost my hair through Chemo.and needed a wig
After having no luck in My local department store. I decided to get one through Wigdmart. I ordered a beautifully stylish bobbed wig ordered in Burgundy Color. What Igot was totally different. A mass of orangey Ginger wavy looking with.it was Dreadful. I emailed Wigs mart and they have said I have to take a picture of the Wig. So they can see what the problem is. They sent the Wrong colour.And it doesn't look like the picture. I'm devastated
I'm hoping for a Refund. But to be honest. Not holding out much hope