WeTransfer

WeTransfer provides easy file sharing for creatives, offering a simple and reliable platform to send large files to clients, collaborators, and friends. Whether I'm sharing high-resolution images, design files, or video projects, WeTransfer offers fast and secure transfers without the hassle of email attachments or file compression. I appreciate the generous file size limits and the ability to customize transfer emails with personal messages and branding. WeTransfer has become my preferred solution for sharing creative work with ease.

This service is absolutely horrendous, not only during the upload files aren't coming up individually, you have to wait for all the transfer to be complete to see it but on top or that, in my experience, every fifth upload is getting stuck! I read their explanation you shouldn't edit or tanper with files while uploading, you should zip them up etc… I did all that yet still on average every fifth one is just getting stuck… and you have to start the process from the scratch… I can't rely on that it's unacceptable. Also the same problem was happening around 2y ago when I did try it for the first time, I came back to it recently to see if they fixed it and… NOPE, zero updates it still keeps getting stuck… Do yourself a favour and don't use WeTransfer

I signed up (paying subscription) and then I was hit with a white screen and couldn't do anything. I had to contact support and they give me a long list of troubleshooting issues for the "white screen" so they are well aware of this issue, but instead of fixing it, they want the customer to perform all these extra actions to use a service paid for. I finally ended up using a different browser cause Google Chrome wasn't working, and after all that time wasted, the receiver of the file I sent wasn't able the receive the file due to another error. What a complete waste of time. Avoid this site.

WeTransfer has the absolute worst Support ever. I would definitely not recommend them. I will be requesting a refund and going to another service. WeTransfer Support could not fix my logo appearing incorrectly when a recipient receives an email. Was told by one rep that this was a known issue and was being fixed. Total BS! Nothing was done. This was said just to close my support ticket. These reps at WeTransfer could CARE LESS ABOUT CUSTOMERS.

I just tried to sign into my Pro Account which, ironically, I was just billed $120,10 days ago.
When I try to log in my password is not accepted so I tried to rest it. I've requested the password rest link 6 times and gotten nothing. In trying to fix this problem, I looked at the Help section where I discovered there is NO PHONE SUPPORT and after trying to use their email support, I discover doesn't exist either. In an effort to send an email, I am put into a loop of questions that is circular and never takes me outside of the matrix of prescribed questions which ends with a link to request an email for a password reset which I never receive. Kafkaesque!

My husband has used WeTranfer because I had recommended it years ago. I am getting ready to cancel it because it is useless if I can't recover my ability to log in.

I'm only reviewing the free portion of this product. I use it on occasion to transfer large video files. What can I say? It is simple, it works great for me when I upload files, it works great for the folks who need to download my file. Great job Wetransfer.

I was able to send a bunch of photos with WeTransfer. But when I tried to send some videos, the upload just got slower and slower. I tried letting it run overnight but it never finished uploading. I know the problem is not with my Internet connection as the files were not that large.

The other thing I noticed: It does not seem to be able to resume if you cancel an upload and try to restart it. I can't imagine paying for their service if they can't even get their basic uploads to work.

We liked to use it first, it's great for small files and its free. We even recommended it to dozens of our colleagues. HOWEVER, the nightmare started when we upgraded to PRO for sending larger files. First, the videographer transferring us files for editing complained that he spends tens and tens of hours transferring simple footage. He sent us screenshots with progress. Secondly, we couldn't download any. On our end, the system warned as the filies are either corrupted or un-downloadable by some other technical reasons. The distraught videographer sent us a few samples via Dropbox as proof the files are fine. We were about to leave to an oversea trip so these video files download was something urgent... To make things worse, THERE IS NO LIVE CUSTOMER SERVICE to call to and in fact NO ANY PHONE NUMBER and NO EMAIL. You have to go through the layers of FAQ to be able to send a request through a generic window. They never sent a reply - now they claim they did and it was sent, it may have gone to spam - but when we came back from a trip and I tried to get back to the issue to resolve, I learned the files were deleted, as they EXPIRED. Nowhere we heard or learned that files have a short storage life. At the monthly fees, we pay? So we lost important work, we lost time, we lost money. Under the pretense of trying to help, the robotoc customer service rep via chat asked to send a support material each piece of which she blatantly used instead to justify themselves. NEVER EVER AGAIN. The problem is not is just their technical problem its how the handle the process of resolution. THIS is one of the most irresponsible and UNTRUSTWORTHY businesses we came across. We don't want to support or endorse any longer