The queing of customers is very inefficient considering that we are only 5 in line outside the watsons premises (im number 4) and the same number of customers inside it. At first, once a customer got out of the watsons premises the same number of customer will enter until my turn... 1 person comes out, I was never allowed by the guard to enter and I abide, next 3 persons got out still I was not allowed to enter and I abide and then the last one is only 1 person still I was stopped by the guard and it infuriated me and asking for the explanation from the guard and she said that was the instruction of the Store Manager and once inside I asked the Store manager and she said in a charging tone: to wait outside and makakarating din ako sa kanya dahil there is only one in the cashier because the other one is on a break which I never heeded and instead proceeded to do my purchase because it is needed by my mother who is a senior citizen and I believe that I waited long enough and I am entitled to be inside considering that 5 customers already got out of the store premises.

My question with the Watsons Management are these:

1. Do you give your Store managers, Supervisors and personnel (including the guard who is also talking to a customer in a not so very nice tone) the proper trainings on how to handle customer relation?

2. Considering that the store just opened at 9am is it allowed in your policy to have a break earlier than 11am?

Lastly, I gave my SMAC card to the supervisor but looking at my receipt it was never swiped because my details are not printed in the receipt (it can be verified if theres a CCTV and with the receipt attached).

Iam looking forward for a proper process about this incident to be handled by the Watsons Management.

Atty. Maria Arnida Almojuela
*******9291

And yes, the personnel in the Watsons shops certainly are allowed to think that they are superior to their customers. You always get the feeling there that you have to behave like a thankful slave. I hate these people. They have no idea about what customer service is. They think they are our masters and if we want to buy something we have to patiently wait in line like servants until they are ready to get your money and then they will let you feel how low you are. Of course the low humans are they themselves.

Moreover, Watsons Phils must be one of the worst managed companies in the world. I live in Panglao, Bohol, and i regularly get emails that encourage me to buy online with Watsons. Sadly, their webside is a pile of junk. I can't even enter my delivery address in Visayas and if i decide to have the goods delivered to a local Watsons shop here, then that app also doesn't work and i can't select any shop here, even if the region is provided in the list. If such a situation is allowed to persist for such a long time, then there must be really totally non-interested idiots at the top of this company.

So i went to the shops to get Sirdalud. 30x2mmg. One shop had 10 pcs and the other also had 10 pcs. When i asked if they can order it, they said it is already ordered. So i asked if they can text me when it arrives, because i need it. They said no, but they gave me a card with a cp number on it. They said to call or text that number to inquire about the delivery, because they had no idea when the meds would arrive. I called and texted that number 20 times, but nobody ever replied.

So then i decided to file a complaint on their website, but that also didn't work. Trying to send the message returned an error message "internal server error". So they are so perfect in... incompetence. When i imagine that people are paid salaries to destroy a company, i get angry.