Watch33

BUYER BEWARE! BUYER BEWARE! THIS SITE IS A SCAM!
DO NOT BUY FROM THIS SITE! THEY TOOK MY MONEY!

I ordered a Tag Heuer Grande Carrera (£3,565) on the 19th November 2009 as a gift for my partner. I DID NOT receive the product for which I placed the order, instead I recieved a blue and white "Baby-G" digital sports watch with an RRP of £59.99 leaving me over £3000 worse off!

At first I thought it was just a mistake due to demand coming up to Christmas, but when I called Watch33 and spoke to Matt i realised I had been conned. As you can imagine I felt violated by this as his response did not convince me that the matter would be resolved. Instead of offering to rectify the issue he accused me of "pulling a flanker" leavig me stranded with no savings left. When i thought the worst was over I recieved an invoice for import duty which was a further £479.98! I now wish I approached a reputable dealer.

I have since sent a numer of e-mails asking for a full refund to which i was offered a "free" sample from their new range of sex toys. I was given a choice of a titanmen $#*! master or a turbo stroker masturbator kit for couples. I am totally outraged by this whole episode.

I have taken further action with regard to this appalling matter by contacting the financial ombudsman and trading standards, i have been informed that it could be a lengthy process in taking legal action against watch33. Our Christmas has been ruined, as has my partners birthday. THANKS WATCH33 FOR YOUR OUTSTANDING CUSTOMER RAPPOR.

DR J. Ronald LFHOM

Nice to see that most of you got your watches. I wonder how positive you will be in 1-2 months time when you get landed with a bill from Fedex for VAT and duty. Which YOU are responsible for, even tough you bought from a UK website in pounds. Because unless you were very diligent and read all of the small print, you may not realise that many of these watches are shipped from the US and you are responsible for the import duty. Luckily I only bought a £100 watch, but was landed with £24 worth of tax. Negating any saving I had made compared to other sites. According to Fedex I am liable and despite phone calls and emails to watch33 I have heard nothing back. There's a limit to how much time I will spend fighting for £24 that I will probably never get back, but i dread to think of the people buying £4-5k watches. Speaking to Fedex today they informed me that they have had several issues with this company along the same lines and I hope they will blacklist watch33 so other couriers won't pick them up either. Yes - it's in the small print, but should be made very clear as you're buying that you will be responsible for the tax. I hope you get your bargain - but do watch out for that Fedex bill. I wouldn't touch these ever again!

I bought a watch from them and they said delivery estimate is 7 working days. Up till this moment, which is more than two weeks, I have not received my watch and my e-mail to them was only replied a few times and it was lies upon lies that i got. For example: we have contacted the warehouse and It should ship today and you will recieve it in two days, (ii) it was due to a day holiday in the US etc. they are actually bad and I will advise people who brave to order from them to be prepare for the worst if it does happen. They need to implement Six Sigma into this company!

This is an update... The people behind watch33 are frauds. I have just gotten an invoice from fedex asking me to pay import duties which is very expensive and not a fraction of the price of the watch. So tell me, where is the savings watch33 promise its customers to get? Also, on their site, the watch i purchased is in stock in the UK so why should i be paying import duties when it should be the company paying that. After contacting fedex, I was told watch33 imported the watch on my behalf (the customer) and watch33 acted like a middleman. How fraudulent is that?

I ordered a watch from Watch33 and had great difficulty getting a response from them (no response to phone calls & emails) when my watch didn't arrive. Eventually watch did arrive but still no contact to apologise or explain the delay. I then wrote to the company and received a reply. Was very surprised to find that it was run by 2 very young men (22 & 24) with no support staff, and they had been in New York for a number of weeks & had neglected customer service.

One other point to be aware of - I assumed that stock was usually available in UK and if it had to be supplied from another country I would be advised. A few days after the watch arrived I received a Fedex invoice for import duty. Beware, the price quoted isn't necessarily the total price you will pay and you have no control over this.

Personally I would not buy from this company again. Good prices, good products, good web-site but very poor customer service and a lack of price transparency.

Very poor customer service and the reviews are scary.
Two and a half weeks later and the Rado has arrived. Fedex tracking is brilliant and it probably took so long because it came from the states - newark new york indianapolis were three of the stops.
Not sure if would use again and slightly worried about guarantee. The box is a bit battered and the model is probably discontinued.
But come Xmas day the wife will be delighted and I saved £600 sterling.
So if you want an expensive watch as cheap as you can get. Go for it.

Now I have received an Invoice from FedEx. I am not the importer so how am I liable? Surely this Invoice should go to watch33

I have just seen the small print. How stupid of me. In stock does not mean in the UK so the invoice from FedEx is £143. I am sorry but this should have been said when placing the order and before taking payment.

My advice I am sorry to say is shop elsewhere. I am sorry too because these two guys are trying to make a business work but seem to forget that the customer matters and good service usually means they come back.

Anyone who has visited this website, On first impression it seems like a very genuine and professional site, About 2 and a half weeks ago I ordered a Marc Ecko watch from this website as they were cheaper than anyone else on the internet, A few days ago I hadnt received my watch so I went on the net 2 find some reviews on watch33 which led me to this site, Straight away I found negative reviews and was instantly suspicious, Searching a little more on Site jabber there was a reply from a guy who claimed to be the websites co owner, They insist they are a genuine company but have not been able to keep up with orders, Anyway after reading that, I sent a msg on here to the company and they replied the next day (Saturday)sending me an email saying they were sorry my watch couldnt be delivered to them due to very high demand and a full refund has been issued. The money is in my account today which is(Tuesday) So I don't think this site is a scam, But with some watchs at almost 40k the guys at watch33 have to get there sh#t 2gether.

WATCH33 - Additional writing - Posted on Nov 19,2009

I understand this writing may jeopardize my credibility. I place this my writing in front of an old review since SiteJabber does not allowe writing a fresh review from same account for a same web site, let me say this. I am not Watch33.com costumer and I did not have personal experience with their products offered or business practice.

I read or at least glance almost everything posted on Site Jabber. I have read the first mostly negative reviews and got more involved and started my research about Watch33.com after the post on SiteJabber written by Mr. Matt Silversides was removed and there was an array of positive posts afterwards. I started sending e-mails and on Nov 16,2009 wrote a review about Watch33.com. After a while thru my Sitejabber account I received messages from Mr. Matt Silversides regarding my review and pointing to aspects and specifics of the online watch retail business that I did not know and probably will not fully understand since I am not in the business.

I would like to post them but it will be against the rule of the site

That what I said on Nov 16,2009 is true and is based on information provided by watch manufacturers I have contacted, but then I realized that I was trying to "play god" and I am not. Mr. Sirverside's messages also made me start thinking of how little I know about the specifics of the on line watch and retail sale and resale. Off topic but relevant – People shop on e-Bay.

In the future I will make more research and read in full everything posted on a web site such as: waranties, terms and conditions... if I decide to post a review.

************** Posted on Nov16,2009 *************

Everyone who loves/hates or still follows watch33.com reviews.

In attempt to find more about watch33.com I looked the web sites of Swiss Army, Swatch Group, TAG Heuer, Tissot, Cartier and Omega. Some of the watch brands listed on watch33.com

I wrote e-mails to Swiss Army, Swatch Group, Tissot, Cartier and Omega with the question if the www.watch33.com is affiliated to them.

I browsed and compared randomly watches on display on watch33.com with these on the official factory web sites I visited.

Here are my findings so far:

1. Swiss Army – www.swissarmy.com/Pages/Home.aspx – I searched for the watches with factory numbers *******, *******,2434 and ******* which appear on the watch33.com list and found out that all of them are discontinued models. I also sent an e-mail to costumer service. The answer: watch33.com is not authorized Swiss Army watch dealer.

2. Swatch Group – www.Swatch.com - Sent an e-mail and representative of Swatch Group wrote me back that wtach33.com is not authorized dealer of their watch brands.

3. Other watch brands as a part of Swatch Group can be checked on http://www.swatchgroup.com and include Omega and Tissot.

4. Cartier - http://www.cartier.com/ - sent an e-mail and representative of Cartier wrote me back that wtach33.com is not authorized dealer of their watch brands and Cartier would not cover watches sold by them.

5. TAG Heuer – www.TAGHeuer.com - I could not locate watch33.com as a TAG. Heuer authorized dealer in the list provided by TAG Heuer web site then I called *******460 costumer service telephone. The answer was TAG Heuer does not support watch33.com.

I wish the future reviews about watch33 to be positive. I wish good luck to Watch33 in getting under better spotlight and their strive for decent costumer service. Time heals everything and as the developers of this site have cited, negative reviews also help a good business from time to time.

My summary - excellent products at fantastic prices but they need to work on communication and delivery time, over 2 wks in my case. The point being that I still got a fantastic watch with a 47% saving over RRP!

In Detail:
I decided to buy a watch to celebrate the birth of my 2nd son and to be an heirloom for him. After a good while researching watch33 and others, including phone calls with Matt at Watch33, I placed an order for a Tag Heuer Carrera on 13th October and recieved conformation emails asap.

The item said in stock and fed ex delivery so I got concerned when 7 days later there was no news. I emailed them and got a response from Matt apologising and saying the item was due for shipping in 2 days and that the delays we due to higher than expected demand

2 days later still nothing, it was actually another 7 days before I got the email from fed ex confirming dispatch and the tracking. As my watch was being shipped from the states it took another 3 days for delivery.

Both myself and my wife run our own businesses and from my dealings and conversations with them, Matt and David do seem to be very genuine and are trying to to cope with a business which has only just launched and is suffering from having poor information from their suppliers, unexpected levels of demand meaning its hard to cope with operating the business as well as answering all the queries on delivery dates for existing orders.

I would recommend to do as I did which is to wait it out and you should be as happy as I am.

I don't normally do reviews but as I had the same concerns and reservations as everyone else I thought you'd like to know that mine proved to be unfounded and yes I will be recommending this site and using it again.

Paul L
Hertford

Hello,

First, please, excuse my very bad English, because I am French and therefore my English is not actually fluent...
About Watch33. Com, I have to recognize Matt is a very nice person, who answer my mails, and, because of a delay of his supplier (ESQ), he proposes me a full refund.
I think he is very honest and he tries to do his best to fulfilled his customers. Indeed, he sent me several mails, to explain the reasons of the delay of my order.
Eventually, "wait & see": I am now decided to keep my order on, and I am sure Matt and his colleague will do their best to ship my order in the next days.

Best regards,

A French buyer.

I have ordered a watch from this website on the 14th October. I received a confirmation email with an order number and another email to say the order was being processed - payment was taken from my account the same day. I have not received the watch. I have sent several emails but got no reply. I tried phoning the company and am only getting an answering machine. My advice to everyone is DO NOT USE THIS SITE or its associated sites of which there are another two who say they are selling jewelry and another selling sunglasses. Be very, very careful - I think this may be a scam.

Please, any advise!. I want to refund me because I will be away on 25th/11 and no one can collect my watch (160£)

Update:

Nidal,

We simcerely apologise for the lack of communication with regard to yourorder. Your watch was one of a quantity of stock ordered from our Seiko vendor onThursday 15th October due to high demand. This stock has still not arriveddespite contact with our vendor on numerous occasions. As requested wehave issued a full refund to your card, for the amount of £163.95 (refundtransaction code REFNQ14WE*******5956-F29). Regards,
Matt
WATCH33.com

Thanks Matt

I used this site recently and was genuinely suprised at the number of negative reviews I have come across. My experience was 100% positive! I ordered a Tissot T-Classic Watch on November 6th. The watch is over £50 cheaper than on most other websites and arrived with me yesterday (12th November), just as described. Overall an excellent website with easy-to-use layout, providing quality watches at prices seemingly much lower than elsewhere. The delivery time of 5 days during the UK postal strikes is also much quicker than expected! I will certainly be returning if i ever purchase another watch.

Update 3

A week since my last update and I am sorry to say that there has been no further action from the last email sent from WATCH33. No sign of action from Fedex. Matts promises are unfulfilled (ive not checked the refund) as much as would like to stick with them, they are not providing a satisfactory service! All I require is simple communication and a more personal service.
Come on boys get your act together.

Ill keep you posted.

Update 4

Got an email today stating I have been refunded! 5 weeks later! I think they have employed a cust svc rep and they have made many excuses!
Not checked refund but purchased same watch elsewhere http://www.firstclasswatches.co.uk/s...er-p-5211.html
£40 cheaper and free next day delivery! Authorised dealer.