DO NOT do business with Vivint. I possess an audio recording—captured by Vivint themselves, as they record all customer calls—in which a staff member explicitly acknowledges that the salesperson informed me I could cancel service at any time after paying off the equipment. When I later attempted to cancel—because I only wanted to retain the equipment and never intended to continue the service—I was informed that I had been placed into a five-year contract. This was never disclosed to me and is something I would never have agreed to, particularly given that ongoing service was not my objective. A customer relations representative, Neil, initially attempted to resolve the issue but stated that his manager refused, insisting the company "follow the contract," despite the fact that the contract was obtained through clear misrepresentation. This experience reflects deceptive sales practices and a troubling disregard for informed consent. I strongly caution others to stay away from this company.
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Vivint Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the supplied reviews.
Negative Highlights
- Sales representatives may mislead customers about contract terms and cancellation policies.
- Billing disputes and unauthorized charges are reported by multiple customers.
- Customer service is often unresponsive and difficult to reach, with long wait times.
Most commonly discussed topics
The most helpful reviews behind these summaries
On August 21,2025, Vivint's Loyalty Department (Ref CA-*******, Service S-*******) emailed me confirming six (6) months of complimentary service and stating that my past-due balance of $114.73 would be fully covered—"no payment is required for this balance." Despite this written agreement, Vivint repeatedly called and harassed me for payment and on September 26,2025 withdrew $112.69 from my account without authorization. These calls continued even after I shared the confirmation email, causing significant stress and inconvenience to my family. I have clear documentation of the promise of free service and the unauthorized charge, yet Vivint has not provided a satisfactory explanation or immediate correction. Consumers deserve better. My experience shows a company willing to ignore its own written commitments and engage in aggressive billing tactics. I strongly advise anyone considering Vivint to proceed with extreme caution.
I was with vivint since 2020. They caught me outside my home on their door to door sales calls, but I was in the market for a system and heard them out ended up purchasing and things were fine for awhile. Eventually the cameras started glitching or losing connectivity constantly, then the DVR completely failed, and after I had paid off the equipment and the monthly monitoring services I still paid 60 dollars a month for also completely stopped working. So I called to cancel because I was paying for a non-working service and I was charged an additional two months. I call them again and say hey this was canceled they informed me that I couldn't cancel without paying 123 dollars for the monitoring services they acknowledge they were not providing. That phone call took just over 45 minutes to get to that point where they would even stop trying to sell me on it even after I told them multiple times I had already purchased an entirely different system already.
If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind boggling. Seven hours between calls and chats over the span of three days. One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call. Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!
Equipment is faulty after 18 days of service and customer service won't allow me out of the contract unless I spend $2000+. They promised a rebate, had to fight for it. Customer service told me "noone is perfect"? Doorbell was offline for 12 hours with no one home or monitoring the house. The camera light on the driveway hasn't worked in a week and still no technician out here to fix it. Roommate left the house at 11:30 pm and the camera detected him. He came home at 1:30 am and left the garage door open and the camera didn't detect him. So I was left with an open garage and no security system due to the faulty equipment. Purchase Ring or some other monitoring system and avoid these Vivint.
Everything they tell you to get you to sign on for is a complete lie. You're taking advantage of they don't tell you the truth that you have to repair your own equipment over the phone. The thermostat never works and shuts off if theres an issue the worst company ever wish I'd never heard of him wish. I'd never got suckered into that contract by a complete lying salesman. I would give negative 5 stars if possible. Save yourself many many HEADACHES
I woke up to my front doorbell camera not working. I called for assistance only for them to tell me the one I have is discontinued and I would have to buy another one under another 60 month contract. I will write a negative review with my truth on every site possible. Run from this bull$#*! company. Do not get anything from this company!
The price for the equipment is outrageous, plus non of it works well. Our thermostat stat is a joke, won't stay connected to the control panel, cameras go off line and if they come out they charge $99 plus equipment. I had the control panel fall off the wall and shattered cause the guy who installed it didn't use wall anchors. They were gonna charge us for a new one so I had to file a complaint through the BBB to get it resolved. Don't waste your money I have to call our ac people to come out and install a new thermostat tomorrow
Worst security company, informing people that they would purchase out the prior provider after three months, thus I had to quit VIVINT service and go back to ADT and pay a tech to reinstall cameras and thermostat. They did not keep their commitment. I squandered my time. Aside from paying for three months of double service, my house now has holes in the walls. Worst business
I have been a customer of Vivint for 22 years. Last year I learned that the memory problems and worsening leukemia symptoms were due largely to Wi-Fi. Since Vivint is only Wi-Fi, I asked to cancel my contract. I was told that since the memory issues had not resulted in full dementia and I had not yet died of leukemia, they would not break the contract. I had sent a letter from my doctor, stating that the physical symptoms were directly attributable to Wi-Fi. They did not care one bit.
We have had Vivint Security System for over 12 years and we are no longer under contract with them. We paid faithfully all these years and our son recently decided to put in a camera system for us. My husband is 80 years old and I am 75. The camera system saves us a lot of money plus we are also thinking of moving into an assisted living facility. I have contracted Vivint for the last three months (since March 15,2023 through today June 20th, 2023) and they will not cancel our service. I continue to receive bills from them. I have called, emailed, and written, and still, they will NOT cancel us. I think the only way you can quit Vivint is if you die.
My home alarm was on away.
There was a movement in the leaving room and the alarm was triggered. But no one called. I called.vivint support and I was transferred 4 times back and forth various dept. This is totally nonsense and bogus service. I will cancel the service.
Constant problems! Faulty equipment! Cops,fire dept, show up at my house constantly! It makes all kinds of noise saying windows open door opened all kinds of stuff! I have to go check windows and doors often! I mean if I have to do all stuff why do I even need a security system! Biggest waste of money! Every who ever had this all need their money refunded!
Salesman came to our door, did his pitch and we told him no. In fact, we said no more than once. Finally, against our will, we said we will try it out for the 3 day trial. They came on a Thursday and had to install that night "for free installation." We were told our trial period went until Monday. They were here until almost 10PM that night, drilling holes and left a mess. We almost intended on keeping it as the cameras were pretty nice but Friday our cameras were offline most of the day, so I called our sales rep and told him we don't want it. In no way was it better than ADT as promised.
We received a ton of pushback from our rep and then even had our calls ignored to just be told to call customer service. Well what a coincidence they were closed by then. Oh and then closed on the weekends. Companies that don't have weekend customer service are always a scam just an FYI. Especially larger companies such as Vivent.
Called Monday morning, on hold for over an hour and finally got through. Lady told us we were within our 3 days and canceled us, email confirmation and everything. It is a week later and no one has picked up the equipment. We called yesterday and we're told it was under review. Under review for what you might ask, we are not sure and no explanation provided.
After learning there is a current lawsuit happening, I'm just not surprised. It really is such a hassle beyond any customer experience horror story. No charges have been made to our account, but rest assured banks are on your side for instances like this as well as attorneys. I hope they come pick this up sooner rather than later so this nightmare can finally end. I also refuse to answer the door anymore due to fear of pushy salesman. If "no" cannot be received, you did nothing to help your customer, just tarnish that business reputation as clear as these reviews show.
Vivant takes young adults from all over the country and drops them in different states to sell their product, much like those magazine companies did in the 80s and 90s. They've dropped dozens of very young adults here in Oklahoma without food and water. The people spend all day going door to door and have an very aggressive sales pitch, ignoring the laws of the state. I imagine it's because that's how they earn their keep. This is a terrible company and what they are doing is the literal definition of human trafficking. Contact the Choctaw OK Police and Midwest City Police for more information, as they are finally cracking down. I hope these people are taken out of this horrific situation and sent back home.
I can't count how many times they've taken payment without authorization, making out bank account bounce.
Also signing a contract with them is a lifelong commitment, because there is no contract renewal date available (when they say the contract ends)... from their standpoint we still owe them $5000 for equipment that was supposed to be free
Please do yourself a favor and avoid doing business with Vivint. This company lied from the beginning with their sales to the day of installation. We were charged $550 and they never disclosed any of this information prior to install. Once I asked for a timeline up to the charge, it was then revealed our contract changed after the install. Unethical and trash practice. So now we are out of $550, we have to cancel this contract because they can't be trusted. It's sad the consumer suffers because of unethical business practices.
I had a salesman come to my house I told him I didn't wanna be bothered. He's made her several times but my husband just died so I let him get a sale through my mother and everything. He told us was a lie. I've called several times and they will not fix it, even though I basically was scammed which the representative informed me.
My doorbell camera went out. Tried all options to fix. Called for technician to come out. Want to charge $99 dollars just to come. I'm still paying for this equipment. It should be courteous customer service! I'm not buying a new, more expensive camera as they suggested. I'm stuck with a broke camera
Cameras installed less than a year ago and have had several issues with the cameras. The "warranty" fee that they charge does not cover if the cameras go out for technical issues. If you're unable to resolve by yourself with someone on the phone, a tech visit is $100 a pop. Garbage service on a system installed less than year.
Defective smoke detectors that keep going off at all times of days and night. They say theat they are new and better but malfuntion all the time. Call customer service and get no help! Do not use this company! Waste of money!
I talked to a representative set up a date paid $24.99 upfront for the service. They sent a rep to my house for install. He said I hadn't been approved. So he had to process my application which was denied. They now wanted $1627.30 upfront. I told them no. Well they still tried to debit my card the full amount for equipment. All this after I was approved 2 days prior for an account and equipment to be paid monthly. Wasted my day and the reps day who came out.
I recently had a Vivint employee come into my barbershop to linger around 2 days in a row. He didn't mention Vivant security.just that he was "working" in the neighborhood, just wanted to hang out which alerted myself and my customers. The second day, I told him to leave. I later saw he and 2 other guys outside my shop...AGAIN! I briefly spoke with all 3 of them, one of which had his shirt off.the other 2 had Vivant shirts on. I was immediately irritated with all 3 of them. Their behavior was off. They proceeded to play on my business page taking a 5star shop down by saying some off the wall things. Vivant confirmed that they were their employees.which shocked me. Vivant saw my page and were appalled and apologetic. Days later the reviews were NOT removed as discussed. I called repeatedly, got transferred, got put on hold, talked to multiple people and no one seemed to know who to talk to. As of today the reviews are still there. I feel like making this review...multiply; just like Vivint did on my page. Only this is accurate!
I got called a racist on my page; I chose not to address that. I was "racist " toward a black employee. Vivint was far too ignorant to see that I'm black ( just light). This has been a lot of time wasted with no follow-up. I can't imagine being a customer.
I had an issue with the buyout Vivint would apparently provide so I contacted my sales representative. I never heard back, so I contacted the service line. They said I had to contact the sales representative and also tried from their end but they were not able to. What kind of company does not have access to their employees. Then they continued to tell me to wait and even while calling every other day, 2 weeks go by with no solution. It's not until a week after that, that they finally conclude my problem (no solution) by telling me things they could have told me the first time I called! Wasted my time and money because now I have two bills to pay from them and my existing security provider! I was fed up and wanted to cancel with Vivint completely but they make it virtually impossible to do so. I am forced to pay the total of the equipment I don't want to keep before they even consider my cancelation with them which also includes a heavy fee. DO NOT, I repeat, DO NOT EVER SIGN UP FOR VIVINT!
