Victorian Trading Co.

If you are ordering from this company, beware. Returns are not processed, you will get the run around on estimated ship date, etc. I have been trying to get a replacement for a holiday gift and have been given the run around for weeks. Then I notice by CC was credited last week, with no email or follow through from VT. Just not worth the potential headache. Sad thing is, this isn't the first time. Guess what, it WILL, in fact, be the last.

On January 28th, I ordered a ring from Victorian Trading Company. I paid extra to get fast delivery, since it was for my grandmother's 100th Birthday Party on February 3. Victorian Trading Co estimated that my order would arrive on Monday, February 1. It is now Friday, February 5th, and my order has not arrived. I've been calling and emailing Victorian Trading repeatedly. There are no responses to my emails, and the calls have not resulted in any real help. When I spoke with someone earlier this week, she gave me the USPS tracking number, but whenever I enter that in the USPS site, there are no details, simply a statement that on January 30th the post office got info about my order. I'm very frustrated and upset and not sure what to do.

The catalog has lovely items, but most of the clothing is not in stock and will take 8 - 10 weeks to get to you. I tried to order bridesmaids dresses and the order total was $1,490. The shipping is extremely expensive (would have been $149) -- 10% of order total regardless of weight of items. I had problems with an order and made repeated calls to their customer service manager, who never answered his phone or returned the calls. Very poor customer service.